Cancellation service #1 in New Zealand
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Muslim Pro service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancel Muslim Pro: Easy Method
What is Muslim Pro
Overview
Muslim Pro is a mobile app and online service that provides prayer times, Quran text and audio, duas, qibla direction and other Islamic services.
Platforms
The service is available as a mobile app on iOS and Android and as a web service via Qalbox for browser users.
How to cancel Muslim Pro
If you subscribed via iOS (App Store)
- Open the App Store on your iPhone or iPad and tap your profile icon.
- Go to Subscriptions, find Muslim Pro, and choose Cancel Subscription.
- The app or web interface may redirect you to the App Store subscription page to complete cancellation.
If you subscribed via Android (Google Play)
- Open Google Play Store, tap your profile, then Payments & subscriptions → Subscriptions.
- Select Muslim Pro and tap Cancel subscription.
- If you start cancellation inside the app, you will be redirected to Google Play to finish the process.
If you subscribed via Qalbox web browser
- Log into your Qalbox account on the web.
- Navigate to Profile → My Account → Manage Subscription.
- Follow on-screen prompts to cancel your subscription directly from Qalbox.
- See the official guide: How to cancel or pause Qalbox subscription.
Important note about deleting accounts
- You must cancel any active subscription before deleting your Muslim Pro & Qalbox account.
- Deleting an account without cancelling first can result in continued charges. See: How to delete my Muslim Pro / Qalbox account.
What happens when you cancel
Access after cancellation
When you cancel a paid subscription you typically retain premium access until the end of the current billing period.
Renewal and billing
Cancellation prevents future renewals but does not retroactively remove charges already billed for the active period.
Data and account status
Cancelling a subscription does not automatically delete your account or personal data; account deletion is a separate action.
Will I get a refund?
Muslim Pro policy
Muslim Pro's Terms of Use state that payments are non-refundable and there are no refunds or credits for partially used subscription periods.
The terms do not describe a 14-day automatic refund right; the general stance is "no refunds" except in limited circumstances.
Possible exceptions and next steps
- Exceptions are rare and may be considered case-by-case by the provider.
- If you believe a refund is due, gather purchase receipts and contact the relevant store (App Store or Google Play) or Qalbox support.
Muslim Pro plans and pricing
Available plan types
Plan names and billing intervals are managed via the App Store, Google Play, or Qalbox web subscriptions.
Price visibility for New Zealand users
Exact local NZD prices are typically auto-converted by the store and may not be shown publicly by the publisher.
| Plan | Price (NZ) | Notes |
|---|---|---|
| Monthly subscription | Varies | Charged via App Store / Google Play or Qalbox depending on signup method. |
| Annual subscription | Varies | Local pricing is converted by the store; exact NZD not published by publisher. |
| Lifetime / other | Varies | Offerings depend on platform and promotions. |
Your consumer rights in New Zealand
Statutory protections
Under New Zealand law (for example the Consumer Guarantees Act and Fair Trading Act), digital services must be as described, of acceptable quality and fit for purpose.
How this affects refunds and disputes
Muslim Pro's "no refunds" policy cannot override statutory consumer rights in NZ if the service is faulty, misleading or not fit for purpose.
If you believe the service breaches consumer law, you can seek remedies, which may include a refund or other remedy under NZ law.
Where to get more help
- New Zealand government consumer information: consumerprotection.govt.nz
- Citizens Advice or consumer advocacy groups can provide guidance on next steps for disputes.
Customer experiences
Positive feedback
Some users say Muslim Pro is a valuable source for reflection, learning and keeping ibadah on track.
One New Zealand Trustpilot reviewer commented that the app is "one of the best Islamic apps" with necessary information. Trustpilot NZ
Common complaints
Many users report excessive ads for features such as prayer times, Quran access, duas and qibla direction.
There are also reports of difficulty cancelling subscriptions and not receiving refunds after unsubscribing during trial periods. See examples: Trustpilot NZ and Reddit.
Documentation checklist
What to gather before contacting support
- Purchase receipt from App Store, Google Play or Qalbox (email or store purchase history).
- Account email address and username used with Muslim Pro / Qalbox.
- Subscription ID or order number if available.
- Screenshots showing active subscription or billing charges.
- Records of cancellation attempts, support tickets or correspondence.
When escalating a dispute
- Keep a timeline of dates for subscription start, cancellation attempt and any communications.
- Include links to Terms of Use or support articles you relied on when communicating with support.
Common mistakes
Not cancelling in the right place
A frequent error is cancelling inside the Muslim Pro app or account area and assuming billing stops, when subscriptions purchased through the App Store or Google Play must be cancelled in those stores.
Deleting account before cancelling subscription
If you delete your Muslim Pro / Qalbox account without cancelling the subscription, charges may continue because the store subscription is still active.
Expecting automatic refunds
Assuming a refund will be issued automatically after cancellation is a common misunderstanding; Muslim Pro’s policy generally states no refunds, and stores have separate refund processes.
Comparative recap
Quick comparison summary
The table below compares key points between subscriptions bought via app stores and Qalbox web subscriptions.
| Feature | App Store / Google Play subscription | Qalbox web subscription |
|---|---|---|
| How to cancel | Cancel via App Store or Google Play subscriptions page. | Log into Qalbox → Profile → My Account → Manage Subscription and cancel. |
| Refunds | Muslim Pro policy: no refunds; store refund rules may apply and are handled by Apple/Google. | Muslim Pro policy: no refunds; contact Qalbox support for exceptions. |
| Access after cancel | Access usually continues until the paid period ends. | Access usually continues until the paid period ends. |
| Deleting account | Must cancel store subscription first to avoid further charges. | Must cancel Qalbox subscription first; deleting account without cancelling may not stop billing. |
| Notes | App stores control billing and refunds; publisher redirects to stores for cancellation. | Qalbox allows web management of subscription and cancellation via account settings. |
After cancelling
Follow-up actions
Confirm cancellation in the store's subscription list and keep a screenshot or confirmation email for your records.
Useful links and support
- Cancel or pause Qalbox subscription: support.muslimpro.com
- How to delete Muslim Pro / Qalbox account: support.muslimpro.com
- Terms of Use (refund & policies): muslimpro.com/terms-of-use
- New Zealand consumer guidance: consumerprotection.govt.nz
Address
Publisher legal mailing address
Bitsmedia Group, Attention: Legal Department / Terms of Use
1557 Keppel Road, #02-09/10, Singapore 089066
When to use the postal address
Use this address for formal legal notices, privacy correspondence, or if you need to send documented cancellation or dispute letters by post.
Similar cancellation services
FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.