Cancellation service #1 in New Zealand
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Mym Fans service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancel Mym Fans: Easy Method
What is Mym Fans
Service overview
MYM Fans (commonly styled MYM) is an international subscription-based content platform where creators offer paid monthly access and private media (PPV) to fans.
How it works in brief
Creators set subscription tiers and sell one-off private media; fans subscribe monthly and may purchase private messages or media on demand.
How to cancel Mym Fans
Cancel via the MYM website (recommended)
- Sign in at the MYM Fans website.
- Go to "My account" → "My subscriptions".
- Select the creator subscription you want to stop.
- Click "Cancel subscription" and confirm the cancellation.
- Cancel at least 24 hours before the renewal date to prevent the next payment.
App Store / Google Play and mobile app note
- There is no supported cancellation flow through the App Store or Google Play for MYM subscriptions.
- The MYM mobile app has been discontinued; access and cancellations are done in a browser.
What happens when you cancel
Access to creator content
When you cancel a subscription before the 24-hour cutoff, your subscription will not renew and access ends at the end of the current paid period.
If you cancel after the 24-hour cutoff, the subscription may renew and remain active until the end of the following paid month.
Billing and renewals
Subscriptions are month-to-month and automatically renew each period unless cancelled in time.
MYM treats subscriptions as commitment-free and states renewals are not subject to a general withdrawal right.
Data and account retention
Your MYM account and content history normally remain until you delete your account or request data removal where supported.
Check account settings on the website for options to delete or anonymise personal data.
Will I get a refund?
General refund policy
MYM’s general position is that subscriptions and renewals are not refundable as a matter of right and are excluded from a standard withdrawal period.
Once a fan has purchased and accessed private media (PPV), MYM considers that a usage licence has been granted and refunds are not due.
Exceptions and how to request a refund
- If private media was not delivered within 72 hours, contact MYM Customer Service to request a refund.
- If private media does not match the request (wrong content, wrong person, photo instead of video), first ask the creator to fix it.
- If the creator does not resolve the issue, contact MYM Customer Service with evidence; refunds may be considered after case review.
- If you cannot resolve a problem through MYM, you may also contact your payment provider or pursue local dispute options.
Mym Fans plans and pricing
Pricing overview
Creator pricing is set in euros and varies by creator and tier.
Exact NZD amounts depend on current exchange rates and the purchaser’s payment provider.
Currency and conversion
MYM charges in EUR; your bank or card provider will convert to NZD at their rate and may add fees.
Contact your card issuer for the NZD equivalent of any listed euro price.
| Plan | Monthly price (EUR) | Monthly price (NZD) |
|---|---|---|
| Creator subscription tiers | Varies | Varies |
Your consumer rights in New Zealand
Guarantees and digital services
New Zealand consumer law (for example, the Consumer Guarantees Act) gives consumers rights regarding acceptable quality and services.
For digital services, sellers can set clear terms; MYM states subscriptions and accessed PPV are excluded from a standard withdrawal right.
Remedies and dispute options
If content is not delivered or is non‑compliant, NZ consumers can raise the issue with MYM Customer Service first.
Unresolved disputes may be taken to your payment provider, or raised with the Commerce Commission or other dispute resolution bodies as appropriate.
Customer experiences
Positive feedback
Users commonly praise MYM for a smooth interface, media-on-demand gallery previews, and helpful technical support for account setup.
Negative feedback
Reported issues include subscription renewal confusion, occasional missing content, and variability in creators' responsiveness.
Some users note platform fees and limited membership options as downsides; these experiences vary by creator.
Documentation checklist
What to prepare before contacting support
- Account email and username used on MYM.
- Creator name and subscription or PPV purchase dates.
- Payment receipts or bank/card transaction reference.
What to include in a refund or delivery complaint
- Screenshots of the purchase confirmation and payment transaction.
- Message history with the creator if relevant.
- Clear description of the issue and desired remedy (replacement content or refund).
Common mistakes
Cancellation timing errors
Many users miss the 24-hour cutoff and expect immediate prevention of the next charge; cancelling inside that window may not stop the upcoming renewal.
Always check the renewal date in "My subscriptions" and cancel at least 24 hours beforehand.
Expecting blanket refunds
Assuming a 14-day cooling-off period for subscriptions or for accessed PPV is a common mistake; MYM excludes such withdrawal rights for subscriptions and for accessed private media.
For delivery or compliance problems, follow the creator-first then Customer Service escalation path and keep evidence.
Comparative recap
Quick comparison
| Topic | Web (MYM website) | App Store / Google Play |
|---|---|---|
| How to cancel | Cancel in "My account" → "My subscriptions" on the website. | Not applicable; mobile app discontinued and no official cancellation through app stores. |
| Refunds for subscriptions | Generally not refundable; no standard withdrawal right for renewals. | App stores are not the support route; contact MYM via website for issues. |
| Private media (PPV) refunds | No refund after access; refunds possible if media not delivered or non-compliant following review. | Same policy applies; resolution is via MYM Customer Service on the website. |
After cancelling
Next steps
Confirm cancellation in your account and keep the cancellation confirmation or screenshot for your records.
Monitor your card or bank statements to ensure no unexpected future renewals.
Further help and useful links
- MYM Fans website: https://www.mym.fans
- Commerce Commission (NZ consumer guidance): https://comcom.govt.nz
- If payment issues persist, contact your card issuer or payment provider for a dispute.
Address
Registered entity
MYM Beauty Limited - Care of RSM NEW ZEALAND (Auckland North).
Legal correspondence
17c Corinthian Drive, Albany, Auckland 0632, New Zealand.
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FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.