Cancel Mytime: Easy Method

What is Mytime

Overview

MyTime is an online appointment scheduling and business management platform used by salons, spas and service businesses to manage bookings, payments and client communications.

It provides web and mobile (white‑label Guest App) booking, a Scheduler App for staff, POS features, marketing tools and integrations with services like Google.

Core features

Key capabilities include online booking widgets, automated reminders, package sales, payments and reporting tools for businesses.

MyTime also supports cancellation policies, deposits, prepaid services and ticketing that reflect charges and refunds in the business POS.

How to cancel Mytime

Clients cancelling on the web or Guest App

• Open the business's booking page or the white‑label Guest App and locate your appointment.
• Tap or click Cancel (allowed only while the appointment is in a pending state on the Guest App).
• Review the business‑configured cancellation policy shown during the process; confirm the cancellation.
• If the cancellation falls inside a restricted window and a fee is configured, your card on file will be charged automatically.
• Resulting tickets include a voided ticket for the appointment and a fee ticket when a charge applies.
• Reference: Canceling via the Guest App.

Staff cancelling via the Scheduler App

• Staff use the Scheduler App to cancel appointments; the app behaviour depends on service settings (deposits, prepaids, fees).
• Deposits may close tickets; prepaid appointments canceled within policy are voided tickets; cancellations with fees may close tickets and apply charges.
• Consult staff help documentation for exact ticket outcomes and accounting steps.
• Reference: Canceling on Scheduler App.

What happens when you cancel

Access and booking status

When a client cancels, the appointment status is updated to "canceled" in the bookings list and is no longer active.

Cancellation availability depends on the business's policy (up to appointment start time, never, or a custom window).

Payments, fees and tickets

If a fee is configured and the cancellation occurs within the restricted window, the card on file is charged automatically.

The system generates tickets to reflect the change: typically a voided ticket for the original appointment and a fee ticket when a charge is applied.

Will I get a refund?

General refund policy

MyTime’s help and Terms do not establish a general consumer-facing 14‑day statutory refund right for New Zealand in the platform documentation.

For purchases made via Google Play, MyTime’s Terms indicate sales are final and refunds are not permitted under their stated policy.

Exceptions and package refunds

• Package purchases can be refunded through the POS if the business has enabled "Allow refunding packages even after they have been used".
• Such refunds remove the package from the client profile and depend on the business's settings and discretion.
• Reference: Refunding package purchases.

Mytime plans and pricing

Pricing summary

Official MyTime pricing is listed in USD and varies by plan and billing cadence (annual vs monthly).

To get NZD amounts, convert USD prices using current exchange rates or contact MyTime sales for a quote.

Notes on NZD pricing

No official New Zealand dollar pricing is published; businesses should request local quotes or convert listed USD values.

Contacting MyTime is the most reliable way to determine exact local costs for 2024/2025.

Your consumer rights in New Zealand

Statutory rights overview

New Zealand consumer law provides protections for goods and services, but MyTime’s platform documentation does not specify a 14‑day cooling‑off right.

Statutory guarantees (e.g., services must be provided with reasonable care and skill) remain separate from MyTime's contractual terms.

Platform terms and local effect

• MyTime’s Terms for Google Play purchases state sales are final and refunds are not permitted under that platform's terms.
• Package refundability is a system feature that depends on individual business settings, not an automatic consumer right on the platform.
• If you believe statutory consumer rights apply, consider contacting New Zealand consumer protection authorities or seeking legal advice.

Customer experiences

Positive feedback

Users commonly praise MyTime for integrations, automated reminders, marketing tools and ease of use, with ratings around 4.5 out of 5 on some platforms.

Some reviewers highlight responsive customer support and convenience for managing schedules on mobile devices.

Negative feedback

Reported issues include system glitches or downtime that occasionally cause booking errors after recovery.

Other complaints focus on rigid cancellation policies, auto‑renewal difficulties and poor customer service follow‑through in some cases.

Documentation checklist

What to gather before you cancel

• Booking confirmation (date, time, service and booking ID).
• Receipt or invoice showing payment and any package details.
• Screenshot of the cancellation policy as shown at booking or cancellation time.
• Proof of card on file or payment method used for prepayment or deposits.
• Any written communication with the business about the appointment or cancellation.

What to present for refunds or disputes

• Clear timeline of events (booking, cancellation attempt, fees charged).
• Evidence that the business setting permits refunds for packages, if applicable.
• Contact attempts with MyTime support or the business and any case or ticket numbers.

Common mistakes

Mistakes by clients

Assuming you can always cancel: some businesses configure "no cancellations" or restricted windows that prevent refunds or free cancellation.

Waiting until after the appointment start time: Guest App cancellations are only permitted while an appointment is pending.

Mistakes by businesses

Not communicating the cancellation policy clearly at booking time leads to disputes and chargebacks.

Failing to enable or document package refund settings can confuse clients when they request refunds after using sessions.

Comparative recap

Quick comparison

How to choose

Review the cancellation and refund settings your business or chosen provider will enforce before booking or subscribing.

Ask for NZD pricing, uptime guarantees and support SLAs if these factors are important to you.

After cancelling

What to check next

• Confirm the appointment status shows "canceled" in your bookings list or app.
• Check your card or bank statement for any automatic fee charges from the cancellation.
• Keep copies of the cancellation confirmation and any tickets or receipts generated.

Contact and escalation

If you were charged in error or need a refund, contact the business first and request a POS refund if eligible under their settings.

If that does not resolve the issue, contact MyTime support or consult consumer protection resources in New Zealand.

Helpful links: Cancellation policy settings, Refunding package purchases, MyTime Terms of Use.

Address

Corporate address

MyTime (corporate mailing address): 56 E. Broadway, Suite B100, Salt Lake City, Utah 84111, United States.

How to send cancellation notices

There is no New Zealand‑specific postal cancellation address listed publicly; contact the business or MyTime support online first.

If you must send written notice, use the corporate address above and retain proof of posting or delivery confirmation.