Cancellation service #1 in New Zealand
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Nexus Premium service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancel Nexus Premium: Easy Method
What is Nexus Premium
Overview
Nexus Premium is a paid subscription tier offered by Nexus Mods that adds perks to the standard account. It is intended for users who want faster downloads, fewer interruptions and additional features.
Key benefits
Main benefits include uncapped download speeds, an ad-free browsing experience, automatic mod updates and the ability to create mod collections.
How to cancel Nexus Premium
From your Nexus account
- Sign in at Nexus Mods with the account that holds the subscription.
- Go to your account settings and look for "Manage subscription" or "Premium" options, then follow the on-screen cancellation steps.
Through the payment processor (Paddle)
- If your purchase was processed by Paddle, manage or cancel the subscription via the Paddle customer portal link in your payment email.
- If you cannot find the Paddle link, open the payment receipt email and follow the subscription management link provided there.
Contacting Nexus support
- If you cannot cancel via account settings or Paddle, contact Nexus Mods support through their support pages or email. Include your account name and transaction details.
- Provide the transaction ID, payment method and the email used for your Nexus account to help expedite the request.
What happens when you cancel
Access after cancellation
After cancellation you will typically retain Premium benefits for the remainder of the paid period.
Premium features usually end when the current billing period expires; you will not be charged again after cancellation.
Renewal and billing
Cancelling prevents future automatic renewals. Check your payment provider (Paddle or your card issuer) for confirmation that recurring billing has stopped.
Data and account
Cancelling Premium does not delete your Nexus account or uploaded content. Your account will revert to the free tier.
If you want to delete your account entirely, use the account deletion option or contact support for guidance.
Will I get a refund?
General refund approach
Refunds are handled under Nexus Mods' policies and by their payment processor, Paddle. Nexus Mods does not publish a blanket NZ-specific refund guarantee.
Requests for refunds should be submitted to Nexus support or via Paddle, including the transaction ID and reason for the request.
Exceptions and New Zealand law
- Under New Zealand law you may have remedies if the service is not delivered as described or is faulty.
- Consumer rights can entitle you to a remedy such as a repair, replacement or refund where applicable; exceptions and eligibility depend on the circumstances.
Practical steps to request a refund
- Gather proof: transaction receipt, date/time, and screenshots showing the issue.
- Contact Nexus support first, then Paddle if advised or if payment processor intervention is required.
Nexus Premium plans and pricing
Plan overview
Nexus Premium is offered in monthly and annual plans. Pricing for New Zealand customers is calculated from the USD rates and shown via Paddle.
Exact NZD amounts are not publicly published; the NZD equivalents shown at purchase are derived from the USD prices.
Pricing notes
Prices below indicate the NZD equivalents of the USD rates and are listed as shown by Nexus Mods guidance.
| Plan | Price (NZD) | Period | Main features |
|---|---|---|---|
| Premium Monthly | NZD equivalent of USD 8.99 (plus NZ local taxes) | Monthly | Premium features: uncapped download speeds, ad-free browsing, automatic mod updates, mod collections |
| Premium Annual | NZD equivalent of USD 89.99 (plus NZ local taxes) | Annual | Same premium features, billed yearly at a discount |
Note: Nexus Mods indicated New Zealand pricing is calculated from USD rates and displayed via Paddle from 17 June 2024.
Your consumer rights in New Zealand
Key statutes
Two principal laws are relevant: the Consumer Guarantees Act and the Fair Trading Act. These laws protect consumers against misleading conduct and poor-quality services.
They may provide remedies where digital services are not supplied as promised or are defective.
Typical remedies and timeframes
- Remedies can include repair, replacement, reduction in price or refund, depending on the issue and its seriousness.
- Timeframes for seeking remedies depend on when the issue became apparent; act promptly and keep documentation.
How to assert your rights
- Contact Nexus Mods support first with clear evidence of the issue.
- If unresolved, you may escalate to Consumer Protection New Zealand or seek independent advice about applying the Consumer Guarantees Act.
Customer experiences
Positive feedback
Many users report faster downloads, smoother mod management and a cleaner browsing experience after upgrading to Premium.
Automatic mod updates and collections are often cited as useful time-savers.
Common complaints
Some users report difficulties finding the correct subscription management page or confusion over Paddle receipts for cancelling.
Others describe mixed experiences with refund requests and response times from support.
Takeaway
The service generally receives praise for performance improvements, but billing and refund interactions can create friction for some users.
Documentation checklist
Must-have items
- Account username and email used to purchase Premium.
- Transaction ID or receipt from Paddle or your bank statement.
- Date of purchase and plan type (monthly or annual).
Helpful extras
- Screenshots of your Nexus account subscription page or Paddle receipt.
- Copies of any email correspondence with support and timestamps.
Common mistakes
Timing and renewal errors
A common mistake is attempting to cancel after the renewal has already processed. Always cancel before the renewal date to avoid an extra charge.
Confusing account deletion with subscription cancellation
Deleting your Nexus account is different from cancelling Premium. Some users mistakenly delete accounts thinking it cancels billing, which can complicate refunds or access.
Missing the payment processor step
If the subscription was created or managed by Paddle, cancelling only on Nexus may not stop recurring billing. Check the Paddle receipt or portal to ensure cancellation is complete.
Comparative recap
Quick comparison
| Plan | Billing | Price (NZD) | Notes |
|---|---|---|---|
| Premium Monthly | Monthly | NZD equivalent of USD 8.99 (plus NZ local taxes) | Flexible month-to-month; pay higher annual equivalent over 12 months |
| Premium Annual | Annual | NZD equivalent of USD 89.99 (plus NZ local taxes) | Billed once per year; typically discounted compared to monthly total |
Choosing the right plan
Choose monthly if you want flexibility and may cancel quickly. Choose annual to save if you plan to use Premium long-term.
After cancelling
Immediate steps
- Save a confirmation of cancellation from Nexus or Paddle for your records.
- Monitor your bank or card statements to confirm no further charges occur.
Useful links
Address
Registered office
Black Tree Gaming Ltd (trading as Nexus Mods)
Southernhay Studios, Dean Clarke House, Southernhay East, Exeter, England, EX1 1AP
Mailing and correspondence notes
Nexus Mods does not appear to publish a separate New Zealand postal address for cancellations. Use the registered office address above if you require a postal contact.
For faster resolution, using the online support channels or Paddle customer portal is generally quicker than postal correspondence.
Similar cancellation services
FAQ
Avertissement important concernant les limites du service
Dans un souci de transparence et de prévention, il est essentiel de rappeler les limites inhérentes à tout service d'envoi dématérialisé, même lorsqu'il est horodaté, tracé et certifié. Les garanties portent sur l'envoi et la preuve technique, mais jamais sur le comportement, la diligence ou les décisions du destinataire.
Attention, Postclic ne peut pas :
- garantir que le destinataire reçoive, ouvre ou prenne connaissance de votre e-courrier.
- garantir que le destinataire traite, accepte ou exécute votre demande.
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- empêcher une contestation du destinataire sur la portée juridique du courrier.