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Cancellation service #1 in New Zealand
Cancel Patreon: Easy Method
What is Patreon
Overview
Patreon is a membership platform that allows fans to support creators with recurring payments in exchange for exclusive content and perks.
Creators set tiers, benefits, and billing schedules; patrons subscribe to those tiers to gain access to content and community features.
How it works
Payments are processed monthly or per creator-defined schedules and access is managed via the creator's membership settings.
Purchases can be made on the web, mobile web, or via in-app purchases through Apple or Google Play, which follow platform-specific rules.
How to cancel Patreon
Cancel on web or mobile web
- Sign in to your Patreon account on the web or mobile web.
- Go to your Memberships or account Settings and select the membership you want to cancel.
- Follow the on-screen prompts to cancel; confirm to end future billing for that membership.
- After cancelling, you retain access until the next billing date set by the creator.
Cancel for Apple iOS or Google Play purchases
- If you bought a membership via Apple in-app purchase, cancel through Apple (for example via reportaproblem.apple.com).
- If you bought via Google Play, cancel in your Google Play Store subscription settings; Patreon cannot cancel these for you.
- Patreon provides guidance but cannot directly cancel App Store or Google Play subscriptions on your behalf.
What happens when you cancel
Access after cancellation
When you cancel on web or mobile web, your membership remains active until the creator’s next billing date.
You can continue to access tier content for the remainder of that paid period unless the creator states otherwise.
Account and data effects
Cancelling a membership does not automatically delete your Patreon account or personal data; you must delete your account separately if desired.
Creator-side changes (like removed posts or tier edits) remain under the creator’s control and may affect past access.
Will I get a refund?
Refund policy for web and mobile web purchases
For web or mobile web purchases, fans may request a refund within 14 days by contacting the creator directly.
If the creator does not respond within 72 hours, you may escalate to Patreon Support. Refunds are discretionary and can take up to 28 days.
Refunds for in-app purchases and annual memberships
- Apple iOS in-app purchase refunds must be requested through Apple (for example via reportaproblem.apple.com), unless the creator participates in Patreon’s Direct Refunds feature.
- Google Play refunds must be handled through Google Play Store subscription or refund processes.
- Annual membership refunds are not automatically granted; request refunds from the creator within 90 days of the charge. Patreon generally does not issue refunds for annual plans except in extraordinary cases.
Patreon plans and pricing
Typical plan structure
Patreon offers creator plans and multiple patron tiers per creator, but specific pricing varies by creator and region.
When platform-level fees apply they depend on the creator plan and payment method.
Pricing table
| Plan / Item | Typical fee | Notes |
|---|---|---|
| Creator plan (platform fees) | Varies | Fees depend on plan level and are applied to creator earnings. |
| Patron monthly tier | Varies | Set by each creator; billed monthly or per schedule. |
| In-app purchase fees (Apple / Google) | Varies | Subject to App Store / Google Play billing rules and platform fees. |
Your consumer rights in New Zealand
Legal protections
Under New Zealand law (Consumer Guarantees Act and Fair Trading Act), digital content must be of acceptable quality and services provided with reasonable care and skill.
There is no automatic statutory right to a refund for digital services once delivered and accessed unless the product is faulty or misrepresented.
How this applies to Patreon
- If content is faulty, not delivered, or materially misrepresented, you can seek remedies from the creator or platform under NZ consumer law.
- Clear cancellation and refund procedures (like Patreon’s web process) help meet reasonable expectations under NZ law.
Customer experiences
Positive feedback
Some New Zealand reviews praise Patreon’s ease of setup, podcast integration, and tier management features.
GetApp NZ lists features liked by users such as security and creator tools, scoring Patreon highly in that sample.
Negative feedback
Trustpilot reviews in NZ and elsewhere report recurring issues: trouble cancelling, charges after cancellation, and slow or unhelpful support.
Other complaints include confusing billing terms, account suspensions, and problems with merchandise fulfillment and fees.
Documentation checklist
What to gather before cancelling
- Account email and login details for Patreon.
- Membership details: creator name, tier, and date of last charge.
- Receipts or billing history screenshots showing charges you want discussed or refunded.
Supporting documents for refund or dispute
- Messages exchanged with the creator about refunds or delivery issues.
- Evidence of access problems, missing content, or misrepresentation.
- Transaction IDs from Patreon or app store receipts if purchased through Apple/Google.
Common mistakes
Relying on Patreon to cancel App Store or Google Play charges
Many users mistakenly ask Patreon to cancel subscriptions bought through Apple or Google. Platform purchases must be cancelled through the respective app store.
Failure to cancel in the correct store can lead to continued charges despite cancelling on Patreon.
Not checking access dates and refund windows
Users often expect immediate loss of access after cancelling, but access typically continues until the next billing date; misunderstanding this can cause confusion.
Another common error is missing the refund request windows (14 days for web purchases; platform windows differ), which can limit options for reimbursement.
Comparative recap
Quick comparison
The table below summarises key differences in cancellation and refund handling across purchase methods and what to expect in NZ.
Comparison table
| Aspect | Web / Mobile Web | Apple iOS (App Store) | Google Play (Android) |
|---|---|---|---|
| How to cancel | Cancel via Patreon settings | Cancel via Apple subscription settings | Cancel via Google Play subscription settings |
| Refund route | Request from creator; escalate to Patreon Support if needed | Request from Apple (reportaproblem.apple.com) | Request from Google Play Store |
| Access after cancellation | Access until next billing date | Access depends on App Store policies | Access depends on Google Play policies |
| NZ consumer rights | CGAs apply; remedies for faulty or misrepresented content | CGAs apply but refunds processed by Apple | CGAs apply but refunds processed by Google |
After cancelling
Follow-up steps
- Save confirmation of cancellation and any final receipts from Patreon or the app store.
- Monitor your bank or card statement for future charges and act promptly if anything appears after cancellation.
Helpful links
- Patreon refund policy
- Patreon cancellation and refunds (web)
- Guide for Apple / Google Play purchases
- Patreon Terms of Use
Address
Patreon corporate address
Patreon's publicly listed corporate address is:
Patreon, 600 Townsend Street, Suite 500, San Francisco, CA 94103, United States
Notes on contacting
Cancellation and refunds are handled primarily online; contacting Patreon Support or the creator via the website is the recommended route.
For App Store or Google Play purchases, contact the platform directly using their support channels.
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Written by Eva Harris
Regulatory watch · 8 years experience
Legal analyst tracking eIDAS, GDPR and electronic delivery regulations for 8 years to make sure every Postclic template is compliant and admissible in court.