Cancel Pattern: Easy Method

What is Pattern

Overview

Pattern is a service and mobile app offering personalised astrology, relationship insights and premium content under subscription plans such as Go Deeper+.

Where it is offered

Pattern is available as a mobile app on the Apple App Store and Google Play, and also offers purchases and services via its website.

How to cancel Pattern

Cancel via mobile stores (App Store / Google Play)

• Open the App Store (Apple) or Google Play Store on the device you used to subscribe.
• Find Subscriptions in your account settings, locate The Pattern (or Go Deeper+), and select Cancel Subscription.
• If you cannot cancel inside the store, contact Apple Support or Google Play Support directly for help.
• Remember: The Pattern does not manage or process cancellations made through the App Store or Google Play.

Cancel via Pattern website (web purchases)

• If you purchased directly on The Pattern website, follow the site’s account or subscription management pages to cancel.
• If you cannot find the cancellation option online, contact Pattern support through their website contact form or email for web-specific cancellations.
• Keep records of cancellation confirmation or support correspondence for your records.

What happens when you cancel

Access after cancellation

When you cancel a subscription purchased via App Store or Google Play, access typically continues until the end of the paid billing period.

For web subscriptions, the Pattern website will follow its stated policy - access timing can vary; check confirmation messages for exact end dates.

Auto-renewal and billing

Cancelling a mobile subscription stops future auto-renewals but does not automatically refund the current period.

For web subscriptions, cancelling should stop future charges according to the website’s subscription terms; save confirmation of cancellation.

Data and account content

Cancelling does not necessarily delete your account or any data; you may retain a free account with limited features unless you request deletion.

Request account deletion explicitly if you want personal data removed - contact Pattern support and keep a copy of the request.

Will I get a refund?

Refunds for mobile app purchases

Refund requests for app purchases must be made through the App Store or Play Store. The Pattern does not issue refunds for purchases made through those stores.

Use Apple’s or Google’s refund request processes; decisions are made by the store.

Refunds for web purchases and physical products

• Web purchases are governed by The Pattern’s own refund and return policy; check the site or contact support for web-specific refunds.
• Pattern Postie (sewing patterns) does not give refunds for “unsuitable” items (buyer’s remorse).
• Faulty goods (Pattern Postie) may be replaced if returned within 30 days; shipping reimbursement is available up to the original shipping cost.

Exceptions under New Zealand law

Under the Consumer Guarantees Act (CGA) you may be entitled to repair, replacement or refund if goods or services are faulty, not fit for purpose, or not as described.

CGA rights cannot be negated by a merchant’s "no refunds" policy; these remedies apply even if the business states otherwise.

Pattern plans and pricing

Overview of tiers

Pattern offers Go Deeper+ subscription tiers with varying billing periods and full access to premium content.

Pricing table

Your consumer rights in New Zealand

Consumer Guarantees Act (CGA)

The Consumer Guarantees Act gives consumers remedies - repair, replacement or refund - if products or services are faulty, unsafe, not fit for purpose or not as described.

Businesses cannot contract out of CGA rights by saying "no refunds" or similar terms.

Change of mind and distance selling rules

• There is generally no automatic right to a refund for change of mind; retailers may offer discretionary return policies.
• Distance-selling rules provide a cooling-off period in some circumstances (a minimum of five working days, or ten days where specified) - check the vendor’s stated terms and the DSA Code for details.

Fair Trading Act

The Fair Trading Act requires businesses to be truthful and not misleading in their descriptions and advertisements.

If a business misrepresents goods or services, you may have additional remedies or grounds to complain to the Commerce Commission or seek redress.

Customer experiences

Positive feedback

There were few explicitly positive reviews in the provided sources for Pattern-related services in New Zealand.

Some users value the app’s content and premium features where the experience works as intended.

Negative feedback and common issues

• Mobile-app customers need to use App Store or Google Play for cancellations and refunds, which some users find confusing or frustrating.
• Pattern Postie (sewing patterns) states no refunds for unsuitable items, which has drawn criticism from buyers wanting returns for change of mind.
• There are reports across different Pattern-related sites of poor customer support, slow or missing refunds, and software reliability problems.

Documentation checklist

What to prepare before cancelling

• Subscription details: plan name, billing period, date you were charged.
• Proof of purchase: receipt from App Store, Google Play or The Pattern website.
• Account email and username used for the subscription.

When contacting support or a store

• Save screenshots of your subscription page, cancellation attempts and any error messages.
• Keep copies of emails, chat transcripts, and confirmation numbers for refund or cancellation requests.
• For faulty goods, keep the item, packaging and a record of postage to claim replacement or shipping reimbursement within 30 days.

Common mistakes

Assuming Pattern can cancel store subscriptions

Many users expect Pattern’s support to cancel App Store or Google Play subscriptions for them.

In reality, cancellations for mobile purchases must be handled through Apple or Google; Pattern cannot cancel those subscriptions on your behalf.

Not saving proof of cancellation or payment

Not keeping receipts, confirmation emails or screenshots can make disputes and refund requests harder to pursue.

Always save confirmation messages when you cancel and retain communications with support or the app store.

Comparative recap

Quick comparison

After cancelling

Follow-up actions

Confirm the cancellation by saving emails or screenshots and checking that no further charges appear on your card or account.

If a charge is made after cancellation, contact the App Store, Google Play or your bank promptly and provide evidence of cancellation.

Helpful links and where to get help

• Apple: Cancel subscriptions
• Google Play: Cancel subscriptions and request refunds
• The Pattern: official website and support
• New Zealand consumer protection information

Address

Pattern New Zealand office

Postal/office address (as listed):

12 Madden Street, Wynyard Quarter, Auckland 1010, New Zealand

Contact reminders

Use the address or the website contact form when you need to provide a written request related to web purchases or account deletion.

For App Store or Google Play billing issues, contact Apple or Google support directly rather than Pattern.