Cancellation service #1 in United States
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Pawtag service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancel Pawtag: Easy Method
What is Pawtag
Overview
Pawtag is a pet identification service that links a physical tag to an online profile so lost pets can be identified and returned to their owners.
The service requires a subscription to enable full Pawtag features and may involve a one-off shipping charge for the tags.
How the service is used
Pawtag tags are attached to a pet's collar and scanned or looked up to reach the owner details held on Pawtag's platform.
Activation and ongoing features are controlled through a subscription (monthly or annual plans) managed via Pawtag's support system or app stores.
How to cancel Pawtag
Before you start
Have your full name, email address used for the account and the pet's name ready before starting the cancellation request.
Be aware Pawtag states tags must be returned to complete cancellation; plan for postage and tracking.
Step-by-step cancellation
- Fill out Pawtag's cancellation form with your full name, the account email and the pet's name via their Help Center: Pawtag subscription help.
- Follow any instructions on the form about returning your physical tags; retain proof of postage or tracking information.
- Wait up to 48 hours for Pawtag to process the cancellation, per their Help Center statement.
- If charged through the App Store or Google Play, also check and cancel any active app-store subscriptions in your device settings to stop future renewals.
What happens when you cancel
Access and features
After cancellation Pawtag access tied to the subscription will be stopped according to Pawtag's processing and account rules.
Depending on timing, you may retain access until the end of the current paid period; confirm exact timing with Pawtag support.
Renewal and data
Automatic renewals should stop once the subscription is cancelled and processed; monitor bank statements for unexpected charges.
Your account data and pet profile may remain on Pawtag's systems; request account deletion if you want data removed, following Pawtag's privacy policy.
Will I get a refund?
Pawtag's stated refund approach
Pawtag's Help Center notes shipping fees are non-refundable and that PawTags themselves may be provided complimentary with only shipping charged.
There is no explicit standard refund policy or mention of a 14-day cooling-off right on their support pages.
Exceptions and New Zealand context
- If the product is faulty or not as described, you may be entitled to a remedy under New Zealand consumer law.
- Shipping costs are stated as non-refundable by Pawtag; challenge this only if NZ consumer law gives you a specific right to a refund.
- Keep proof of postage and any communication when seeking a refund or remedy for a faulty product.
Pawtag plans and pricing
Available plans
Pricing below is taken from Pawtag's UK site and converted approximately to NZD; no official NZ-specific pricing for 2024/2025 was found.
Check your purchase method (web, App Store, Google Play) for exact billing amounts.
Price table
| Plan | Price (GBP / approx NZD) | Period | Features |
|---|---|---|---|
| Monthly | £2.99 (~NZ$6.00) | Monthly | Activate Pawtag features via monthly subscription |
| Annual | £19.99 (~NZ$40.00) | Annual | Activate Pawtag features via annual subscription |
Your consumer rights in New Zealand
Key legal framework
Under New Zealand law the Consumer Guarantees Act provides rights when goods are faulty, not fit for purpose or not as described.
These rights may require repair, replacement or refund depending on the problem and its severity.
Cooling-off and refunds
- There is generally no automatic 14-day cooling-off right for goods that meet reasonable expectations.
- Retailers (including Pawtag) may offer refunds or returns voluntarily; this is not always legally required unless the product is faulty.
- You can challenge unfair contract terms or misleading conduct under the Fair Trading Act.
Customer experiences
Positive feedback
Many users report Pawtag is easy to set up and delivers peace of mind when identifying lost pets.
Customers also praise prompt delivery and the concept of quick pet recovery.
Negative feedback
Recurring complaints include difficulty cancelling subscriptions and slow or no customer-service response despite following support steps.
Other issues reported are unexpected price increases without notice and occasional durability problems with tags breaking.
Documentation checklist
Before you submit cancellation
- Full name on the Pawtag account.
- Email address associated with the account.
- Pet name(s) as listed on the account.
For returns and disputes
- Proof of purchase or order confirmation.
- Proof of postage/tracking for returned tags.
- Copies/screenshots of any correspondence with Pawtag support.
Common mistakes
Assuming cancellation is immediate
Users sometimes assume cancellation is instant; Pawtag states cancellations are processed within 48 hours so allow time for processing.
Keep evidence of your submission and return postage to avoid disputes if charges continue.
Forgetting app-store subscriptions
If you purchased through the App Store or Google Play, cancelling the account or form alone may not stop app-store renewals.
Always check and cancel any app-store subscriptions in your Apple or Google account settings.
Comparative recap
Quick comparison
The table below summarises key points to help you decide and act quickly if you need to cancel or seek a refund.
Summary table
| Topic | Pawtag | Your action |
|---|---|---|
| Cancellation process | Submit form with name, email, pet name; return tags; processed within 48 hours. | Complete form, post tags with tracking, save receipts. |
| Refunds | Shipping non-refundable; no standard refund policy stated. | Request remedy if faulty; keep evidence; escalate under NZ law if needed. |
| Pricing | Monthly ~£2.99 (~NZ$6); Annual ~£19.99 (~NZ$40). | Check exact charge depending on purchase channel and local conversion. |
| Customer support | Mixed reviews; some report slow or unresponsive service. | Document all contact; consider bank dispute or consumer agency escalation if unresolved. |
After cancelling
Confirm the cancellation
Watch your email for confirmation and check bank or card statements for any further charges.
Keep a record of the cancellation confirmation and return tracking for at least 6 months.
Helpful links and next steps
- Pawtag subscription support: Pawtag subscription help
- Pawtag delivery & returns info: Pawtag delivery & returns
- Consumer advice (New Zealand): Consumer.org.nz
- Commerce Commission (Fair Trading Act guidance): comcom.govt.nz
Address
Return address (publicly listed)
Pawtag returns are likely handled via their listed UK address; use tracked postage and keep receipts.
Address: 2 Infirmary St, LS1 2JP, Leeds, United Kingdom
Notes about returns
No specific New Zealand return address is publicly listed; international postage may apply for returns to complete cancellation.
Confirm any return instructions on the Pawtag support form before posting to ensure the returned item is accepted.
Similar cancellation services
FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.