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Cancel PERFORMANCE GOLF SCRATCH CLUB online
Cancellation service #1 in New Zealand
4.9Calculated on 5.6K reviews
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Performance Golf Scratch Club service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancel Performance Golf Scratch Club: Step-by-Step Guide
What is Performance Golf Scratch Club
Overview
Performance Golf Scratch Club is a subscription service that provides training content, coaching access, and digital tools to help golfers improve their swing and skills.
The service offers trials, monthly, and annual plans and is described in the Performance Golf Terms of Service.
Membership types
Memberships include a 14-day trial option, monthly subscriptions, and annual subscriptions with differing refund rules.
Memberships auto-renew until canceled via the company support channels listed below.
How to cancel Performance Golf Scratch Club
Primary cancellation methods
- Email support: support@performancegolf.com.
- Phone: 800‑523‑5760 (use international dialing as needed from New Zealand).
Step-by-step cancellation steps
- Prepare your account details: order number, email used to subscribe, and billing date.
- Email support@performancegolf.com or call 800‑523‑5760 and request cancellation of your Scratch Club membership.
- Ask for written confirmation (email) that your membership is cancelled and note any reference number or agent name.
- If you are in a trial, cancel before the trial ends to avoid being billed for the paid subscription.
What happens when you cancel
Access and renewal
Cancellation stops future automatic renewals; memberships auto-renew until cancelled via email or phone per the Terms of Service.
Typically, access to paid features continues until the end of the current paid billing period unless otherwise stated by Performance Golf.
Account data and communication
The company may retain account details and purchase records for customer service and bookkeeping purposes.
After cancelling, you may still receive transactional emails (confirmation, receipts) and communications related to your account or returns.
Will I get a refund?
General refund rules
- Scratch Club monthly membership payments are non-refundable.
- Scratch Club annual membership payments are refundable within 365 days of billing.
- Trial subscriptions convert to paid unless cancelled before the trial ends; there is no refund if a trial converts and you did not cancel in time.
Product-specific refunds and process
- Physical products (clubs, training aids) may be refunded within 365 days via an RMA return process; contact support for authorization and instructions.
- Digital products (excluding Scratch Club and VIP Coaching) are refundable within 365 days for a 100% refund.
- VIP Coaching monthly payments are non-refundable.
For full terms and procedures see the Performance Golf Terms of Service: performancegolf.com/terms-of-service.
Performance Golf Scratch Club plans and pricing
Pricing overview
Pricing can vary by platform. App Store (NZ) pricing may differ from website pricing listed in USD.
Always confirm the currency and billing platform shown at checkout before agreeing to a plan.
Plans table
| Plan | Price | Period | Notes |
|---|---|---|---|
| Scratch Club Monthly (via App Store, NZ) | NZ$69.00 | Monthly | In‑App Purchase for Scratch Club membership (Performance Golf AI Swing Fix app) |
| Scratch Club Monthly (website) | US$29.00 (website listed) | Monthly | Website price appears in USD; NZ conversion not shown on site |
Your consumer rights in New Zealand
Key laws that protect you
New Zealand consumer protections include the Consumer Guarantees Act and the Fair Trading Act, which require accurate information and fair practices.
These laws give remedies for faulty goods, misleading representations, and unfair commercial conduct.
How those rights apply here
- Automatic enrollment or unclear disclosure of subscription terms may be considered an unfair practice under the Fair Trading Act.
- Company refund policies that exceed minimum rights (e.g., 365-day guarantees) are additional benefits but do not limit statutory rights.
- Non-refundable digital subscription terms could be contested if they were not clearly disclosed at the point of sale.
Customer experiences
Common positive experiences
- Many customers praise high-quality products and effective training tools and note responsive customer service.
- Some reviewers reported smooth returns and quick refund resolutions for products and billing issues.
Common negative experiences
- Complaints about hidden subscriptions or being auto-enrolled in trials that convert to paid memberships unless proactively cancelled.
- Reports of aggressive or confusing upsell processes at checkout and occasional poor customer service interactions.
Documentation checklist
What to prepare before contacting support
- Order number or receipt, date of purchase, and the email used to sign up.
- Last four digits of the card charged (if applicable) and the billing platform (App Store, Google Play, or website).
- Screenshots of the subscription page, trial start date, and any confirmation emails or receipts.
What to request
- Ask for written confirmation of cancellation and a reference number or agent name.
- If applicable, request RMA authorization for returns and an estimated timeline for refunds.
Common mistakes
Missing the trial deadline
The most frequent mistake is not cancelling before the 14‑day Scratch Club trial ends and then being billed when the trial converts.
Set a calendar reminder for a few days before the trial expiry to allow time to contact support.
Assuming App Store or Play Store cancellation applies
There is no separate in-app cancellation process described in the Terms of Service; cancellations are handled by emailing support or calling the company.
If you subscribed via the App Store or Google Play, still contact Performance Golf support as directed to ensure the company stops auto-renewal.
Comparative recap
Quick reference table
| Topic | What to do | Refund likelihood |
|---|---|---|
| Cancel membership | Email support@performancegolf.com or call 800‑523‑5760 | Stops future billing; refunds depend on plan type |
| Trial (14-day) | Cancel before trial end via email or phone | No refund if trial converts to paid and you did not cancel in time |
| Monthly Scratch Club | Cancel via support; keep confirmation | Monthly payments non-refundable |
| Annual Scratch Club | Cancel via support; request refund if within 365 days | Refundable within 365 days of billing |
| Physical products | Request RMA and return within 365 days | Refundable to original payment method after return |
After cancelling
Confirmation and records
Keep the cancellation confirmation email or reference note as proof in case of future billing disputes.
Check your bank or card statement to ensure no further charges are taken after the cancellation date.
Further help and links
- Terms of Service: performancegolf.com/terms-of-service
- Contact support: support@performancegolf.com or call 800‑523‑5760
- Apple subscriptions help (if needed): Apple subscription support
Address
Mailing address
Performance Golf Attn: Customer Service
1301 Ridgeview Drive, McHenry, IL 60050, United States
Customer service contact
Email: support@performancegolf.com
Phone: 800‑523‑5760 (use appropriate international dialing from New Zealand).
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FAQ
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