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Cancel Performance Golf: Easy Method
What is Performance Golf
Overview
Performance Golf is a golf coaching and equipment provider offering memberships (Scratch Club, VIP Coaching), digital training programs and physical products such as clubs and training aids.
Services include month-to-month and annual subscription plans, trial periods, in-app purchases and a 365-day return window for many products.
Primary services
Key offerings include coached programs (VIP Coaching), membership content (Scratch Club), one‑time digital programs and retail golf equipment.
Memberships may auto-renew after trials; physical goods are covered by an extended return policy in many cases.
How to cancel Performance Golf
Cancel by email or phone
- Email [email protected] stating you wish to cancel and include your account email and order ID.
- Call 1-800-523-15760 and ask to cancel your membership; note the date and name of the agent you spoke with.
- Membership remains active until the end of the current billing cycle after cancellation.
Cancel via your account
- Log in to your Performance Golf account.
- Go to Account → Subscription → Cancel Subscription and follow on-screen prompts.
- Cancellation through the account also applies at the end of the billing cycle.
What happens when you cancel
Access and billing
After cancellation your membership access continues until the end of the paid billing period.
No further subscription charges should occur after cancellation takes effect; retain proof of cancellation.
Data and account status
Your account and any uploaded content usually remain accessible unless you request deletion.
If you want account removal, state this clearly in your cancellation email or support call and request confirmation.
Will I get a refund?
General refund rules
Physical products can be returned within 365 days; customers pay return shipping and refunds are issued after inspection to the original payment method.
Many digital products (excluding certain memberships) are eligible for a 100% refund within 365 days of purchase.
Membership-specific exceptions
- Scratch Club monthly payments are non-refundable; Scratch Club annual memberships may be refundable within 365 days.
- VIP Coaching monthly payments are non-refundable.
- Some special cases (e.g. VIP Coaching academy engagement) may qualify for a specified partial refund ($1,500) if strict engagement criteria are met - check terms for details.
- Trial subscriptions (e.g. 14-day Scratch Club, 30-day VIP Coaching) auto-renew into paid month-to-month unless cancelled before the trial ends.
Performance Golf plans and pricing
Pricing overview
Prices shown below are sourced from the NZ App Store listing and are shown in NZ$ where applicable.
Features for many plans are not detailed in the store listing; confirm feature sets in-app or on the website before purchase.
Plans and costs
| Plan | Price (NZ$) | Billing Period |
|---|---|---|
| Champions Pass | NZ$69.00 | One-time / In-App Purchase |
| Scratch Club Monthly | NZ$69.00 | Monthly |
| Premium Monthly | NZ$69.00 | Monthly |
| Premium Annual (various tiers) | NZ$199.00 | NZ$299.00 | NZ$399.00 | NZ$499.00 | Annual |
| Pure Impact Program | NZ$89.00 | One-time / In-App Purchase |
| True Swing Sequence | NZ$89.00 | One-time / In-App Purchase |
Your consumer rights in New Zealand
Consumer Guarantees Act (CGA)
Under the CGA, physical goods must be of acceptable quality, fit for purpose and match their description.
For major failures, you may be entitled to repair, replacement or refund regardless of the seller’s stated policy.
Fair Trading Act and practical advice
The Fair Trading Act requires clear disclosure of terms including auto-enrolment and recurring billing.
If you believe disclosure was inadequate, keep records and consider contacting your bank, the Commerce Commission or consumer advocacy services to pursue the issue.
Customer experiences
Positive experiences
Many customers report prompt, flexible customer service and smooth returns, with refunds issued when products did not meet expectations.
Trustpilot reviews note satisfaction with exchanges and the 365-day money-back guarantee for some purchases.
Negative experiences
Several users report unexpected auto-enrolment into monthly memberships after purchases and difficulty cancelling or reaching live support.
Complaints mention aggressive upselling, unclear checkout disclosure and repeated billing in some cases - keep records to dispute such charges.
Documentation checklist
What to gather before contacting support
- Order number(s) and date(s) of purchase.
- Account email and username used with Performance Golf.
- Screenshots of product pages, trial terms and checkout pages showing any membership disclosures.
What to save after cancellation
- Email or chat confirmation of cancellation and the date it was submitted.
- Bank or card statements showing charges, and any refund transaction IDs.
- Return Merchandise Authorization (RMA) if returning physical goods and tracking details for shipments.
Common mistakes
Missing the trial cut-off
A common error is not cancelling before a free trial ends, which causes automatic conversion to a paid monthly subscription.
Always note the trial end date and set a reminder a few days before it expires.
Assuming all payments are refundable
Some buyers assume monthly subscription payments are refundable; Scratch Club monthly and VIP Coaching monthly are stated non-refundable.
Check the specific membership refund rules before you sign up, and keep confirmation of cancellation to avoid disputes.
Comparative recap
Quick comparison table
| Aspect | Summary | Recommended action |
|---|---|---|
| Cancellation methods | Email, phone or in-account cancellation; applied at billing period end. | Use in-account cancellation and email support for written proof. |
| Refund likelihood | Physical goods: 365-day returns (customer pays shipping); Digital: 100% within 365 days (exceptions exist). | Check specific plan rules (Scratch Club/VIP Coaching) before purchase. |
| Trials and auto-renew | Trials auto-renew to paid month-to-month if not cancelled before trial end. | Set calendar reminders and save trial terms/screenshots. |
| Common issues | Undisclosed auto-enrolment, difficulty reaching support, disputed charges reported by users. | Keep detailed records and use bank dispute channels if necessary. |
After cancelling
Follow-up steps
Save the cancellation confirmation and monitor your card or bank statement for any further charges.
If you returned a physical product, keep tracking info and wait for inspection confirmation before expecting a refund.
Helpful links and contacts
- Performance Golf Terms of Service
- Performance Golf Help / FAQs
- Email: [email protected]
- Phone: 1-800-523-15760
Address
Returns and mailing address
Use the McHenry, IL address for returns and formal correspondence unless otherwise instructed by support.
Corporate Disk Company, 1301 Ridgeview Drive, McHenry, IL 60050, C/O Performance Golf
Notes on corporate contact
Some corporate listings may show a Fort Lauderdale address for other corporate matters; follow the Terms of Service instructions for returns and cancellations.
If in doubt, confirm the correct return address with support before shipping any returns.
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Written by Levi Cooper
eIDAS legal expert · 4 years experience
Lawyer specialized in digital trust services and the eIDAS regulation, I have been helping individuals and businesses send legally binding certified mail for 4 years.