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Cancel Pigeonly: Easy Method
What is Pigeonly
Overview
Pigeonly is a US-based service that helps people communicate with incarcerated family and friends by providing photo printing, mailing, calling and messaging solutions.
The company operates online and via mobile apps and handles payments to prison phone providers or facilities on customers' behalf.
Core services
Core features include free photo sending (within limits), printed cards, and subscription options for reduced rates or added features.
Pigeonly acts as an intermediary between customers and correctional facilities or phone providers; some transactions are processed in USD.
How to cancel Pigeonly
Cancel via Pigeonly website (direct)
- Sign in to your account on Pigeonly's website.
- Locate account settings or subscription/manage plan section.
- Follow the on‑screen option to terminate or cancel the service.
- Note: Pigeonly's Terms of Service state they are not obligated to refund unused credits. Terms of Service
Cancel via mobile app stores (iOS and Android)
- iOS: Cancel subscriptions through Apple - either in device Settings or the App Store. Apple controls cancellation and refund decisions. See Apple billing support here.
- Android: Cancel subscriptions via Google Play Store > Payments & Subscriptions. Google manages cancellations and refunds for Play purchases. General guidance is available here.
- Pigeonly cannot cancel App Store or Google Play subscriptions on your behalf.
What happens when you cancel
Access and renewal
When you cancel a subscription, access typically continues until the end of the current billing period unless otherwise stated.
Automatic renewal will stop for future periods, but check the confirmation screen or email to ensure cancellation completed.
Account data and credits
Your account data (messages, photos, mailing history) may remain in Pigeonly's systems according to their privacy policy and terms.
Pigeonly's terms indicate they generally do not refund the reasonable value of unused credits and payments made to facilities are non‑refundable.
Will I get a refund?
Pigeonly refund policy
- Pigeonly's Terms of Service say they do not refund the reasonable value of unused credits previously purchased.
- Payments made on your behalf to prison phone providers or facilities are listed as non‑refundable.
- No explicit 14‑day cooling‑off or refund clause appears in the published Terms of Service.
App Store and Google Play exceptions
- Purchases via Apple or Google are subject to those stores' refund policies; Pigeonly does not handle or guarantee refunds for store purchases.
- If you believe a charge is unauthorised, contact your app store, Pigeonly support, and your bank promptly.
Pigeonly plans and pricing
Available plans
Public information shows at least a Free plan and a paid subscription listed in USD (for example US$5/month on the site).
No official New Zealand dollar pricing or dedicated NZ plan was found; currency and exact plan names may vary by region.
Pricing notes
All official pricing on Pigeonly's site appears shown in USD; check the website for current amounts before purchasing.
If pricing or taxes for NZ customers are unclear, contact Pigeonly support before subscribing.
| Plan | Price (USD) | Notes |
|---|---|---|
| Free Plan | Free | Basic features; check site for limits |
| Paid Subscription | US$5/month (example shown on site) | Subscription features listed in USD; NZ pricing not specified |
Your consumer rights in New Zealand
Key laws and protections
New Zealand consumers are protected by the Fair Trading Act 1986 against misleading or deceptive conduct, including unclear cancellation or refund terms.
Businesses must disclose cancellation/refund terms clearly; the Commerce Commission can enforce penalties for breaches.
What to do if you have a dispute
- Contact Pigeonly support first and request written confirmation of cancellation and refund stance.
- If unresolved, contact your bank or card provider for unauthorised charges and consider a chargeback.
- Report misleading practices or unresolved disputes to the Commerce Commission: comcom.govt.nz.
Customer experiences
Positive feedback
Many customers praise the service for helping families stay connected, appreciating free photo features and responsive customer service in some cases.
Recent reviews cite quick, helpful responses and gratitude for maintaining contact during difficult times.
Common complaints
- Shipping delays: some users report photo deliveries taking far longer than advertised.
- Billing concerns: reports of unauthorised or recurring charges and difficulty cancelling have appeared in reviews.
- Refund expectations: customers occasionally report being charged after cancelling and frustration over credit refunds.
Documentation checklist
Before you cancel
- Account email and username used for Pigeonly.
- Screenshot or confirmation of the current subscription status.
- Record of recent charges (bank or card statements).
If you need to dispute charges
- Copies of all correspondence with Pigeonly support.
- Dates and screenshots showing cancellation attempts or confirmation screens.
- Your bank dispute reference (if you contact your bank) and any case numbers.
Common mistakes
Mistakes when cancelling
Assuming cancellation in the app equals cancellation of the App Store/Google Play subscription is a frequent error.
Always cancel subscriptions through Apple/Google if you originally subscribed there, then confirm via your account statements.
Mistakes about refunds and credits
Expecting automatic refunds for unused credits can lead to disappointment; Pigeonly's TOS states credits are not generally refundable.
Not keeping records of cancellation attempts or confirmation messages makes disputes harder to resolve.
Comparative recap
Quick comparison
This table summarises how cancellations and refunds differ by platform and who manages refunds or subscription controls.
Refer to app store support pages for store‑managed purchases.
| Platform | How to cancel | Who handles refunds |
|---|---|---|
| Web (direct via Pigeonly) | Cancel in Pigeonly account settings on the website. | Pigeonly - but terms say unused credits are generally non‑refundable. |
| iOS (App Store) | Cancel via Apple: device Settings or App Store subscription management. | Apple manages cancellations and refunds. See Apple billing support. |
| Android (Google Play) | Cancel in Google Play Store under Payments & Subscriptions. | Google Play manages cancellations and refunds. See Google Play support guidance. |
What to watch for
Keep proof of cancellation and check statements after cancelling to ensure charges stop.
Contact the relevant app store for store purchases and Pigeonly support for direct web purchases.
After cancelling
Next steps
- Save cancellation confirmation and monitor your bank or card statements for further charges.
- If charged after cancellation, contact Pigeonly support and your payment provider promptly.
Helpful links and support
- Pigeonly Terms of Service: pigeonly.com/terms
- Apple billing / refunds (NZ): support.apple.com
- Google Play subscription help: Google Play guidance
Address
Mailing address
Pigeonly Inc., PO Box 7517, Las Vegas, Nevada 89125, United States.
There is no dedicated New Zealand postal address on public records for Pigeonly.
When to use mail
Send formal cancellation notices, dispute letters, or certified mail to the US PO Box if requested or if other channels fail.
Include account details, dates of attempted cancellations, and copies of supporting documentation.
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Written by Mason Edwards
Postclic editor · 5 years experience
Editor at Postclic for 5 years, I turn complex registered electronic mail procedures into clear, actionable English.