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Cancel PRIORITY PASS online
Cancellation service #1 in New Zealand
4.9Calculated on 5.6K reviews
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Priority Pass service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancel Priority Pass: Easy Method
What is Priority Pass
Overview
Priority Pass is a membership programme that provides access to participating airport lounges and related airport services worldwide.
Members may join directly or receive membership through premium credit cards and card providers that include access as a benefit.
How members typically use it
Members present a physical or digital card at participating lounges to gain entry, sometimes with guest limits or per-visit charges depending on plan.
Some members use Priority Pass for lounge pre-bookings or Fast Track services, which are subject to separate booking and refund rules.
How to cancel Priority Pass
If you purchased directly from Priority Pass
- First-time customers have a 14-day cooling-off period for a full refund provided no lounge/service was used.
- Request cancellation in writing or by phone to the issuing office; keep a copy of the request for your records.
- Refer to the Priority Pass conditions for formal instructions: Conditions of Use.
If your membership came via a payment card provider
- Cancel directly with the card provider (bank or credit card issuer); Priority Pass cannot process these cancellations.
- Contact your card issuer’s customer support and follow their cancellation process to stop future charges.
To delete an online Priority Pass account
- Use the Priority Pass “delete my online account” process and complete the online form to end access to lounges and digital benefits.
- If membership was supplied by another provider, contact that provider instead of using the Priority Pass online deletion form: Delete my online account.
What happens when you cancel
Access and membership status
Cancellation ends your ability to use Priority Pass lounges and related member benefits once the cancellation is processed.
If membership was through a card provider, access may continue until your card provider confirms cancellation.
Renewals and future charges
Automatic renewals should stop after cancellation, but verify with the issuer to avoid unexpected charges.
Keep confirmation of cancellation from Priority Pass or your card provider as evidence if a renewal payment posts.
Data and account removal
Deleting your online account removes digital access and stored details after the process completes.
Request written confirmation that your online account has been deleted if you need proof for dispute purposes.
Will I get a refund?
General refund rules
Direct purchases include a 14-day right of withdrawal (cooling-off period) with full refund if you have not used services.
If you used any lounge or service during the cooling-off period, the value of those visits may be deducted from your refund.
Specific booking refunds and timing
- Lounge pre-bookings: full refunds available if cancelled at least 48 hours before arrival; refunds are usually processed within about 10 days. See: Lounge pre-book cancellation.
- Fast Track bookings (security/expedited access): non-refundable unless cancelled at least 48 hours in advance; otherwise no refund for no-shows or flight changes. See: Fast Track policy.
Priority Pass plans and pricing
How pricing is presented
Priority Pass publishes USD pricing which is commonly converted to NZD by card issuers and resellers.
Many New Zealand members receive Priority Pass access through premium cards that publish NZD annual fees.
Typical plans and approximate NZ pricing
| Plan | Approx. Price (NZ$) | Period | Key features |
|---|---|---|---|
| Standard (approx) | NZ$170 per year | Annual | Discounted entry rate ~US$35 (~NZ$70) per lounge visit |
| Prestige / Unlimited (approx) | NZ$800 per year (estimated) | Annual | Unlimited free lounge visits (USD benchmark Prestige membership) |
| Via Amex Platinum card | NZ$1,250 per year | Annual | Unlimited access for cardholder + one nominated additional cardmember (+ guest each) |
| Via Amex Airpoints Platinum card | NZ$195 per year | Annual | 2 Priority Pass visits per year |
| Via Amex Airpoints Platinum Reserve card | NZ$395 per year | Annual | 2 Priority Pass visits per year + other perks |
| Via Westpac Airpoints World Mastercard | NZ$390 per year | Annual | Unlimited access for cardholder + 1 guest |
No official NZD pricing is published by Priority Pass; most NZ users access the service via cards with NZ pricing.
Your consumer rights in New Zealand
Legal protections overview
New Zealand consumers are protected by laws such as the Fair Trading Act 1986, which prohibits misleading or deceptive conduct in trade.
Charges levied despite lack of service (for example, denied lounge access) could raise issues under NZ consumer protection rules.
Practical steps and comparisons
Priority Pass’s 14-day cooling-off for direct purchases exceeds typical NZ minimums for some credit contract cooling-off rules.
If you suspect misrepresentation or unfair contract terms, you can contact consumer protection agencies or seek legal advice for your situation.
Useful background: Fair Trading Act 1986 (overview).
Customer experiences
Positive feedback
- Users report fast registration, helpful lounge staff, clean facilities, snacks, Wi‑Fi, and comfort during delays.
- Certain locations receive consistently strong praise (examples include lounges in Singapore, Thailand, Costa Rica and Germany).
Negative feedback
- Common complaints: overcrowded lounges, denied access despite membership, reduced or removed perks such as restaurant or guest access.
- Other recurring issues include inconsistent availability, unexpected charges after visits, and difficulty contacting support for cancellations or refunds.
For independent reviews see: Priority Pass reviews (NZ Trustpilot).
Documentation checklist
Essential items to prepare
- Membership number or digital card screenshot.
- Proof of purchase (receipt, welcome email, or card statement showing the fee).
- Copies of any lounge visit receipts or booking confirmations.
Useful supporting items
- Records of emails, chat logs or phone call notes with dates, times and names.
- If supplied by a card provider, have the card account details and issuer contact information ready.
- Written cancellation requests and any confirmation messages or reference numbers.
Common mistakes
Cancelling through the wrong party
A frequent error is trying to cancel with Priority Pass when the membership is provided through a bank or credit card.
If your access comes via a card provider, that provider must be contacted to stop charges and cancel membership.
Missing the cooling-off window or booking deadlines
Assuming a refund after the 14-day cooling-off period or after booking deadlines can lead to disappointment.
Pre-bookings and Fast Track services have strict 48-hour cancellation rules; missing them usually means no refund.
Comparative recap
At-a-glance comparison
| Plan / Source | Approx. Annual Cost (NZ$) | Access type | Guest allowance | Refund / Cancellation note |
|---|---|---|---|---|
| Standard (direct) | NZ$170 | Paid-per-visit discounts | Varies by lounge | 14-day cooling-off if unused |
| Prestige / Unlimited | NZ$800 (est) | Unlimited lounge visits | Varies by membership | Cancel direct for pro-rata/refund rules |
| Via Amex Platinum | NZ$1,250 (card fee) | Unlimited for cardholder + nominated | Cardholder + nominated + guest rules | Cancel via Amex (not Priority Pass) |
| Via Westpac Airpoints World | NZ$390 | Unlimited access | Cardholder + 1 guest | Cancel via Westpac issuer |
After cancelling
Confirmations to obtain
Ask for written confirmation of cancellation and any refund amount and processing timeline.
Keep screenshots or emails showing membership termination and any reference numbers.
Follow-up actions and links
- Check bank or card statements to ensure recurring fees have stopped.
- If membership was direct, review Priority Pass terms: Conditions of Use.
- To delete an online account: Delete my online account.
- Lounge pre-book cancellation info: Lounge pre-book cancellation.
- Fast Track policy: Fast Track refund rules.
Address
Corporate mailing address
Priority Pass Ltd
Cutlers Exchange, 123 Houndsditch, London EC3A 7BU, United Kingdom
When to send written cancellation
If you choose to cancel by post, send a dated, signed letter including your membership number and preferred contact email.
Keep a tracked delivery receipt and a copy of the letter for your records in case you need to escalate or dispute a charge.
Similar cancellation services
FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.