Cancel PUFFIN online
Cancellation service #1 in New Zealand
4.9Calculated on 5.6K reviews
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Puffin service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancel Puffin: Easy Method
What is Puffin
Overview
Puffin is a cloud-based web browser and streaming browser service that routes web content through Puffin servers to speed up browsing and reduce local device processing.
The service is offered as mobile apps, TV/Web access and paid subscription plans for short-term and longer-term use.
Primary uses
Users commonly choose Puffin for faster page loading on low-powered devices and for accessing desktop-style web experiences on mobile or TV hardware.
Puffin is maintained by CloudMosa, Inc., and subscriptions are managed via the Puffin website or the app stores used to purchase the service.
How to cancel Puffin
Cancel on iPhone / iPad (App Store)
- Open iOS Settings.
- Tap your name.
- Tap Subscriptions.
- Select "Puffin Web Browser".
- Tap Cancel Subscription to stop future renewals.
Cancel on Android (Google Play)
- Open the Google Play app.
- Tap your profile icon and choose Payments & subscriptions.
- Tap Subscriptions and select Puffin Web Browser or the related entry.
- Tap Cancel Subscription and follow prompts to confirm.
Cancel via the Puffin website
- Go to puffin.com/account/sign-in.php and log in to your account.
- Under Subscription, click "Cancel Subscription".
- Specify a reason when prompted; the cancellation will be processed and future charges stopped.
General (Puffin 365 / credit-card subscriptions)
- Puffin 365 license terms allow cancellation anytime; if you cancel on the Web, auto-renewal can usually only be turned off for the annual plan.
- Cancellation stops future charges but you retain access until the end of the paid period.
What happens when you cancel
Access after cancellation
When you cancel a Puffin subscription you will keep access for the remainder of the billing period you already paid for.
The service does not cut access immediately on cancellation except when specific platform rules apply.
Renewal and charges
Cancelling stops future automatic renewals; you will not be charged again after the current paid period ends.
If you purchased through Apple or Google, those stores control billing and renewals for in-app purchases.
Data and account
Your Puffin account and any stored settings typically remain unless you request account deletion from support.
If you need data removed, contact Puffin/CloudMosa support and specify what you want deleted.
Will I get a refund?
Standard refund policy
Puffin does not offer refunds in the middle of a billing cycle; after cancellation you retain access until the end of the billing period.
There are no pro-rata refunds for unused time under the standard policy.
Trial and platform exceptions
- Free trials: you must cancel at least 24 hours before the trial ends to avoid being charged; refunds are not issued after a trial converts to a paid subscription.
- Purchases made via the Apple App Store or Google Play are governed by those platforms' refund policies; refunds for those purchases must be requested from the relevant store.
How to request a refund
If you believe you have a special case (billing error or similar), contact the store where you purchased or Puffin support with evidence of the charge.
Keep records like receipts and timestamps; app-store purchases typically require refund requests via Apple or Google.
Puffin plans and pricing
Pricing summary
The table below lists common Puffin plans and their typical NZ$ equivalents where available.
Exact Web/TV prices can vary with exchange rates and taxes; the App Store shows definitive NZ$ amounts for in-app purchases in New Zealand.
| Plan | Price (NZ$) | Period | Notes |
|---|---|---|---|
| Puffin Monthly Subscription (App Store) | NZ$1.99 | Monthly | Full access via the Puffin Cloud Browser app |
| Puffin Yearly Subscription (App Store) | NZ$8.99 | Annual | Full access via the Puffin Cloud Browser app |
| Puffin Web/TV Browser Monthly | ~NZ$1.50 | Monthly | Approx. US$1; actual price may vary with tax/exchange rate |
| Puffin Web/TV Browser Weekly (prepaid) | ~NZ$0.38 | Weekly | Short-term prepaid access (approx. US$0.25) |
| Puffin Web/TV Browser Daily (prepaid) | ~NZ$0.08 | Daily | Shortest-term prepaid access (approx. US$0.05) |
Your consumer rights in New Zealand
Relevant laws
New Zealand consumers are protected by the Consumer Guarantees Act and the Fair Trading Act, which guard against misleading practices and require services to meet certain standards.
These laws can affect digital subscriptions, but application depends on the nature of the purchase and the platform used.
How rights apply to Puffin
- Puffin's policy states no mid-cycle refunds; cancellation stops future charges but does not automatically entitle you to refunds for unused time.
- If you bought via Apple or Google Play, platform refund rules apply and may offer remedies under New Zealand law in some cases.
- Free-trial rules: cancel at least 24 hours before the trial ends to avoid charge; refunds are not provided after charge in most cases.
Taking a dispute further
If you believe your consumer rights under NZ law have been breached, you can contact the Commerce Commission or seek consumer advice from Citizens Advice Bureau New Zealand.
Document your communication and receipts when raising a dispute with the store, Puffin, or a consumer agency.
Customer experiences
Positive feedback
- Users report a straightforward, easy-to-use website and competitive pricing with a quick purchase process.
- Some customers note quick and helpful customer service responses via email.
Negative feedback
- Some users report the website can be slow and tools like quote generators are not always user-friendly.
- At least one review described a poor experience with policy renewal, account mix-ups and refund handling.
Takeaway
Overall experiences vary: many customers find the product and support satisfactory, while some report friction in billing or website performance.
Keeping records of purchases and communication reduces the chance of unresolved disputes.
Documentation checklist
What to gather before cancelling or requesting a refund
- Account email and username used with Puffin.
- Order or receipt showing the charge (store receipt, credit-card statement, or app-store receipt).
- Subscription name (e.g., Puffin Web Browser), purchase date and billed amount.
- Screenshots of subscription entries or billing history, if available.
When contacting support or a store
- Summarise the issue, include key dates and attach receipts or screenshots.
- State whether you want cancellation, a refund, or account deletion to speed resolution.
Common mistakes
Typical mistakes users make
Canceling on the wrong platform: buying via the App Store or Google Play but attempting to cancel through the Puffin website can leave the subscription active and still billed.
Expecting mid-cycle refunds: many users assume they will get a pro-rata refund after cancelling, but Puffin's policy and common practice for digital subscriptions do not provide this.
How to avoid these mistakes
Check where you purchased the subscription (App Store, Google Play, or directly on the Puffin website) before attempting to cancel.
For free trials, set a calendar reminder to cancel at least 24 hours before the trial ends to avoid unintended charges.
Comparative recap
Quick comparison
| Platform | How to cancel | Refunds handled by | Access after cancel |
|---|---|---|---|
| App Store (iOS) | Settings → Your name → Subscriptions → Puffin Web Browser → Cancel | Apple App Store (contact Apple for refunds) | Access continues until end of paid period |
| Google Play (Android) | Google Play app → Profile → Payments & subscriptions → Subscriptions → Puffin → Cancel | Google Play (request refunds via Google) | Access continues until end of paid period |
| Web (Puffin site) | Sign in at puffin.com/account/sign-in.php → Cancel Subscription | Puffin/CloudMosa policies; refunds generally not issued mid-cycle | Access continues until end of paid period |
After cancelling
Immediate steps
Confirm cancellation by checking your account subscription page or the store's subscription list.
Save confirmation screenshots and any cancellation emails or messages for your records.
Useful links
Address
Company headquarters
CloudMosa, Inc., the company behind Puffin, is based in the United States.
Registered headquarters: 20863 Stevens Creek Boulevard, Suite 560, Cupertino, CA 95014, USA.
Note about New Zealand presence
There is no dedicated Puffin or CloudMosa postal address in New Zealand listed in available information.
For account and cancellation matters, use the Puffin website or the app store where you purchased the subscription.
FAQ
Important warning regarding service limitations
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Please note, Postclic cannot:
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