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I hereby notify you of my decision to terminate the contract relating to the Reform service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancel Reform: Easy Method
What is Reform
Overview
Reform (also referred to as Your Reformer in some materials) is a subscription service and equipment retailer offering guided fitness content, coaching packages and physical reformer equipment.
What the service includes
Offerings include a downloadable app for iOS/Android, online coaching packages, and physical reformer beds and accessories sold through the website.
How to cancel Reform
Cancel via mobile app / app store
- If you subscribed through the iOS or Android app, cancel through the relevant app store (App Store or Google Play).
- Complete cancellation at least 24 hours before the next billing period to avoid auto‑renewal.
- App Store listing: Your Reformer on the NZ App Store.
Cancel via website, direct debit or email
- If you subscribed on the website or by direct debit, cancel via your account settings where available.
- If you cannot cancel online, contact the support email: hello@yourreformer.com.au.
- Allow for any notice period specified by your plan - this can be up to 30 days depending on provider terms.
Special rule for older subscriptions
- Subscriptions started prior to April 2023 require cancellation at least 14 days before the end of the current billing period.
- For these older subscriptions, cancellation must be made by emailing hello@yourreformer.com.au.
What happens when you cancel
Access after cancellation
When you cancel, your access typically continues until the end of the paid billing period.
Access end dates depend on the billing cycle and the method of subscription (app store vs website).
Auto-renewal and billing
Cancelling before the renewal cut‑off prevents automatic renewal for the next billing period.
App store cancellations must be processed through the store to stop auto‑renewal; website cancellations stop payments per provider terms.
Data and account handling
Your account data and settings may be retained by Reform according to their privacy policy and terms.
Request account deletion or data export by contacting support if you need those actions after cancellation.
Will I get a refund?
Standard refund policy
All subscription fees are stated as non‑refundable and no credits are offered for partially used periods under the provider's terms.
Expect refunds to be handled according to the specific payment channel (app store refunds routed through that store).
Exceptions and consumer law
- Under Australian Consumer Law, for a major failure you may be entitled to cancel and receive a refund for the unused portion or compensation for diminished value.
- NZ consumers may have similar remedies under local consumer laws for major failures of service or goods.
Physical equipment returns
- Returns accepted for Studio, Original and Folding bed types within 14 days of delivery, but a return shipping fee of AUD $250+ applies.
- Refunds for returned equipment exclude original shipping and any return shipping costs.
- Some accessories (apparel, socks, mats, sale items) are not returnable or refundable if worn, used or marked down.
Reform plans and pricing
Pricing availability
Public NZ‑specific subscription prices are not shown in official listings.
The app is free to download from the NZ App Store; subscription costs are displayed after sign‑up or within the app.
Representative table
| Plan / Item | Price (NZ) |
|---|---|
| App subscription | Varies |
| Coaching packages (illustrative) | Varies |
| Physical equipment (reformer beds) | Varies |
Your consumer rights in New Zealand
Key NZ consumer protections
New Zealand consumers are protected by laws including the Consumer Guarantees Act (CGA) and the Fair Trading Act.
These laws require services and goods to meet acceptable quality, be fit for purpose and match descriptions provided.
Remedies for failures
- If a service or product has a major failure, you may be entitled to a refund, replacement or compensation for reduced value.
- For minor failures, the supplier may be allowed to repair or remedy the issue within a reasonable time.
Where to get help
- Contact the Commerce Commission or Citizens Advice Bureau NZ for guidance on consumer rights and dispute steps.
- Consider bank chargeback or payment disputes for unauthorised renewals if you cannot resolve the issue with the provider.
Customer experiences
Positive feedback
Many users praise helpful consultants, a professional planning process and high‑quality equipment in reviews.
Positive notes highlight attentive support and effective product design where service and delivery go well.
Negative feedback
Some customers report significant delivery and installation problems such as missing or mis‑sized parts and delays.
Complaints include poor communication, difficulty managing changes and responsibilities being unclear during installation.
Takeaway
- Expect good product quality but allow extra scrutiny of delivery and installation scheduling.
- Keep records and photos in case you need to escalate service or returns matters.
Documentation checklist
What to prepare before you cancel
- Account username/email and subscription ID or order number.
- Proof of purchase: receipt, payment confirmation or bank statement.
- Dates: subscription start date and next billing date.
For equipment returns or installation issues
- Photos of any damaged or incorrect items and notes from installation visits.
- Delivery paperwork and tracking information.
- All communications with Reform (emails, messages, call notes).
Common mistakes
Missing the cancellation window
One common error is cancelling too late - app store subscriptions must be stopped at least 24 hours before renewal.
For website/direct debit plans, failing to allow for the plan's notice period can mean an extra billing cycle.
Failing to use the correct channel
Attempting to cancel a store subscription via the website (or vice versa) can leave the subscription active.
Always cancel through the same channel used to subscribe: the app store for in‑app purchases, account settings or support email for web/direct debit.
Comparative recap
Quick comparison
| Aspect | Summary |
|---|---|
| How to cancel | App subscriptions via app store; website/direct debit via account settings or email. |
| Refunds | Generally non‑refundable for subscriptions; exceptions for major failures under consumer law. |
| Equipment returns | 14‑day window; return shipping fee AUD $250+; refunds exclude shipping costs. |
| Notice periods | App store: 24 hours before renewal; older subscriptions (pre‑Apr 2023) require 14 days' notice; other plans may require up to 30 days. |
| Contact for issues | hello@yourreformer.com.au and relevant app store support. |
After cancelling
Confirm cancellation
Check for a confirmation email and your account status to verify the cancellation has been processed.
Monitor your payment method for any unexpected renewals and save any confirmation screenshots.
Useful links and next steps
- App Store listing: Your Reformer on the NZ App Store
- Terms & conditions: App subscription terms & conditions
- Warranty and returns: Warranty and return policies
- General support email: hello@yourreformer.com.au
- NZ consumer help: Consumer Protection (New Zealand)
Address
Postal address on record
Reform Magazine
86 Tavistock Place, London WC1H 9RT, United Kingdom
Notes about addresses
This is the only available postal address located in public materials; no New Zealand‑specific postal address was found.
For subscription or support matters, using the support email is recommended as the primary contact channel.