Cancel RENTOLA online
Servicio de cancelación N°1 en Spain
4.9Calculated on 5.6K reviews
Señora, Señor,
Le notifico mediante la presente mi decisión de poner fin al contrato relativo al servicio Rentola.
Esta notificación constituye una voluntad firme, clara e inequívoca de cancelar el contrato, con efecto en la primera fecha posible o de conformidad con el plazo contractual aplicable.
Le ruego tome todas las medidas útiles para:
– cesar toda facturación a partir de la fecha efectiva de cancelación;
– confirmarme por escrito la buena toma en cuenta de la presente solicitud;
– y, en su caso, transmitirme el recuento final o la confirmación de saldo.
La presente cancelación le es dirigida por e-correo certificado. El envío, el sellado de tiempo y la integridad del contenido están establecidos, lo que lo convierte en un escrito probatorio que responde a las exigencias de la prueba electrónica. Por lo tanto, dispone de todos los elementos necesarios para proceder al tratamiento regular de esta cancelación, de conformidad con los principios aplicables en materia de notificación escrita y libertad contractual.
De conformidad con las reglas relativas a la protección de datos personales, le solicito también:
– suprimir el conjunto de mis datos no necesarios para sus obligaciones legales o contables;
– cerrar todo espacio personal asociado;
– y confirmarme el borrado efectivo de los datos según los derechos aplicables en materia de protección de la vida privada.
Conservo una copia íntegra de esta notificación así como la prueba de envío.
Cancel Rentola: Easy Method
What is Rentola
Overview
Rentola is an online property-listing and contact service used by renters and landlords in New Zealand and other countries.
The site offers trial access and auto-renewing subscriptions to unlock landlord contact details and full listings.
How it operates
Users register, pay to unlock features, and gain immediate access to the service as described in Rentola's Terms & Conditions.
Subscriptions are generally set to auto-renew unless you cancel through the account tools or contact channels provided.
How to cancel Rentola
Cancel via your profile (recommended)
- Log into your account on rentola.co.nz.
- Open your profile or account settings and look for subscription or billing options.
- Follow the on-screen instructions to cancel auto-renewal; save any confirmation or screenshot.
Cancel via Rentola support
- Use the website Contact form or the listed email: info@rentola.nz to request cancellation.
- Include your account email, transaction details, and a clear request to cancel and stop future billing.
- If you cannot access the account, say so and attach proof of identity and payment where possible.
What happens when you cancel
Access after cancellation
When you cancel, your access usually remains until the end of the paid period; immediate termination is not standard unless otherwise stated.
Rentola's terms indicate users have "immediate and full access" from registration, which affects withdrawal rights.
Auto-renewal and account data
Auto-renewal stops only if you successfully cancel before the next billing date; otherwise charges may continue.
Account data and listings are generally retained per Rentola's policies; export or save any data you need before closing the account.
Will I get a refund?
Official refund policy
Rentola's Terms & Conditions state payments are non-refundable and users forfeit a cooling-off right due to immediate access.
The FAQ also notes refunds are not given for late cancellations or dissatisfaction after renewal.
Exceptions and practical steps
- Some users report successful refunds after contacting Rentola promptly; this is handled case-by-case.
- If you believe you were charged in error, contact Rentola (info@rentola.nz) and your card issuer to dispute the charge.
- Keep records (receipts, screenshots) to support any refund or dispute request.
Rentola plans and pricing
Pricing summary
No official NZ price list is published on the site, but multiple user reports provide approximate figures.
Use the table below as an approximate guide based on available reports and user feedback.
Price table
| Plan | Price (approx.) | Period | Features |
|---|---|---|---|
| Trial access (e.g., view listing) | NZ$2 (approximate) | One-off / Trial | Unlock landlord contact details or listings for a short trial period |
| Recurring subscription | NZ$65 per month (approximate) | Monthly | Access to full listings and continued landlord contacts (auto-renewing) |
Your consumer rights in New Zealand
Cooling-off and withdrawal rights
Rentola states users lose the right of withdrawal because they receive immediate full access on registration.
This is relevant to New Zealand consumer protections; immediate digital access can affect cooling-off rights.
Options if you have a dispute
- Contact Rentola first (info@rentola.nz) with full details and records of the charge.
- If unresolved, contact your bank or card issuer to ask about disputing an unauthorised or incorrect charge.
- Seek general advice from Consumer NZ or Citizens Advice Bureau for next steps and local consumer guidance.
Customer experiences
Positive reports
Some users report prompt handling and refunds when they contacted Rentola quickly after an unwanted charge.
A February 2024 review described cancellation on day eight after a 7-day trial and receiving a full refund.
Negative reports
Several New Zealand users report difficulty cancelling, continued billing after cancellation, and lack of clear support contacts.
Complaints include being locked out of accounts, unclear renewal terms, and trouble reaching customer service.
Documentation checklist
Essential items to collect
- Account email/username and any account screenshots showing subscription status.
- Payment receipts, bank or card transaction records showing charges and dates.
- Copies of any emails or Contact form submissions to Rentola, including timestamps.
Optional but useful items
- Screenshots of the Terms & Conditions or pricing pages at the time of signup.
- Correspondence with your bank or card issuer if you request a charge dispute or refund.
Common mistakes
Relying only on verbal assurances
Many problems arise when users rely on an informal chat or phone reassurance and do not get written confirmation of cancellation.
Always request and save written confirmation (email or screenshot) when you cancel.
Not monitoring billing and account access
Users sometimes assume cancellation occurred and only notice continued charges later on statements.
Check your bank statements after cancelling and follow up immediately if charges continue.
Comparative recap
Quick comparison
The table below compares key items you likely care about when evaluating Rentola in NZ.
Comparison table
| Topic | Rentola (NZ) - What to expect | Typical consumer expectation |
|---|---|---|
| Cancellation method | Via profile page or Contact form/email (info@rentola.nz) | Simple in-account cancellation and visible confirmation |
| Refunds | Payments stated as non-refundable; exceptions handled case-by-case | Refunds for mistaken charges or early cancellations where reasonable |
| Pricing | Approx. NZ$2 trial, NZ$65/month recurring (user reports) | Clear published pricing and trial terms |
| Support accessibility | Limited local contact options; email only in NZ FAQ | Multiple clear contact routes (phone, email, live chat) |
After cancelling
Immediate steps
- Save confirmation of cancellation and check your account for status changes.
- Monitor your bank or card statements for at least one billing cycle to confirm no further charges.
Helpful links and further action
- Rentola Terms & Conditions
- Rentola refunds & fraud FAQ
- Trustpilot - Rentola NZ reviews
- Contact your bank or card issuer immediately if you see unexpected charges.
Address
Local contact
Rentola's NZ FAQ lists the email: info@rentola.nz for cancellations and enquiries.
No local postal address is provided in the NZ FAQ.
Registered address (international)
Rentola Ltd, Queen Street Place 10, EC4R 1AG, London, United Kingdom.
This address is listed in third-party termination/registry services and is not a local NZ office address.
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FAQ
Advertencia importante sobre las limitaciones del servicio
En aras de la transparencia y prevención, es esencial recordar las limitaciones inherentes a todo servicio de envío desmaterializado, incluso cuando está sellado con fecha y hora, rastreado y certificado. Las garantías se refieren al envío y la prueba técnica, pero nunca al comportamiento, la diligencia o las decisiones del destinatario.
Atención, Postclic no puede:
- garantizar que el destinatario reciba, abra o tome conocimiento de su e-correo.
- garantizar que el destinatario trate, acepte o ejecute su solicitud.
- garantizar la exactitud o completitud del contenido redactado por el usuario.
- garantizar la validez de una dirección errónea o no actualizada.
- impedir una contestación del destinatario sobre el alcance jurídico del correo.