Cancel Rentola: Easy Method

What is Rentola

Overview

Rentola is an online property-listing and contact service used by renters and landlords in New Zealand and other countries.

The site offers trial access and auto-renewing subscriptions to unlock landlord contact details and full listings.

How it operates

Users register, pay to unlock features, and gain immediate access to the service as described in Rentola's Terms & Conditions.

Subscriptions are generally set to auto-renew unless you cancel through the account tools or contact channels provided.

How to cancel Rentola

Cancel via your profile (recommended)

• Log into your account on rentola.co.nz.
• Open your profile or account settings and look for subscription or billing options.
• Follow the on-screen instructions to cancel auto-renewal; save any confirmation or screenshot.

Cancel via Rentola support

• Use the website Contact form or the listed email: [email protected] to request cancellation.
• Include your account email, transaction details, and a clear request to cancel and stop future billing.
• If you cannot access the account, say so and attach proof of identity and payment where possible.

What happens when you cancel

Access after cancellation

When you cancel, your access usually remains until the end of the paid period; immediate termination is not standard unless otherwise stated.

Rentola's terms indicate users have "immediate and full access" from registration, which affects withdrawal rights.

Auto-renewal and account data

Auto-renewal stops only if you successfully cancel before the next billing date; otherwise charges may continue.

Account data and listings are generally retained per Rentola's policies; export or save any data you need before closing the account.

Will I get a refund?

Official refund policy

Rentola's Terms & Conditions state payments are non-refundable and users forfeit a cooling-off right due to immediate access.

The FAQ also notes refunds are not given for late cancellations or dissatisfaction after renewal.

Exceptions and practical steps

• Some users report successful refunds after contacting Rentola promptly; this is handled case-by-case.
• If you believe you were charged in error, contact Rentola ([email protected]) and your card issuer to dispute the charge.
• Keep records (receipts, screenshots) to support any refund or dispute request.

Rentola plans and pricing

Pricing summary

No official NZ price list is published on the site, but multiple user reports provide approximate figures.

Use the table below as an approximate guide based on available reports and user feedback.

Price table

Your consumer rights in New Zealand

Cooling-off and withdrawal rights

Rentola states users lose the right of withdrawal because they receive immediate full access on registration.

This is relevant to New Zealand consumer protections; immediate digital access can affect cooling-off rights.

Options if you have a dispute

• Contact Rentola first ([email protected]) with full details and records of the charge.
• If unresolved, contact your bank or card issuer to ask about disputing an unauthorised or incorrect charge.
• Seek general advice from Consumer NZ or Citizens Advice Bureau for next steps and local consumer guidance.

Customer experiences

Positive reports

Some users report prompt handling and refunds when they contacted Rentola quickly after an unwanted charge.

A February 2024 review described cancellation on day eight after a 7-day trial and receiving a full refund.

Negative reports

Several New Zealand users report difficulty cancelling, continued billing after cancellation, and lack of clear support contacts.

Complaints include being locked out of accounts, unclear renewal terms, and trouble reaching customer service.

Documentation checklist

Essential items to collect

• Account email/username and any account screenshots showing subscription status.
• Payment receipts, bank or card transaction records showing charges and dates.
• Copies of any emails or Contact form submissions to Rentola, including timestamps.

Optional but useful items

• Screenshots of the Terms & Conditions or pricing pages at the time of signup.
• Correspondence with your bank or card issuer if you request a charge dispute or refund.

Common mistakes

Relying only on verbal assurances

Many problems arise when users rely on an informal chat or phone reassurance and do not get written confirmation of cancellation.

Always request and save written confirmation (email or screenshot) when you cancel.

Not monitoring billing and account access

Users sometimes assume cancellation occurred and only notice continued charges later on statements.

Check your bank statements after cancelling and follow up immediately if charges continue.

Comparative recap

Quick comparison

The table below compares key items you likely care about when evaluating Rentola in NZ.

Comparison table

After cancelling

Immediate steps

• Save confirmation of cancellation and check your account for status changes.
• Monitor your bank or card statements for at least one billing cycle to confirm no further charges.

Helpful links and further action

• Rentola Terms & Conditions
• Rentola refunds & fraud FAQ
• Trustpilot - Rentola NZ reviews
• Contact your bank or card issuer immediately if you see unexpected charges.

Address

Local contact

Rentola's NZ FAQ lists the email: [email protected] for cancellations and enquiries.

No local postal address is provided in the NZ FAQ.

Registered address (international)

Rentola Ltd, Queen Street Place 10, EC4R 1AG, London, United Kingdom.

This address is listed in third-party termination/registry services and is not a local NZ office address.