Cancel Remi: Easy Method

What is Remi

Product overview

Remi is a consumer brand offering anti-grinding night-guard kits and related sleep products, plus a mobile app product (Remini) with in-app purchases in some markets.

How Remi operates

Remi sells physical products via an online store and offers mobile app purchases through the Apple App Store and Google Play.

Some services are provided via subscription models or in-app purchases; cancellation and refund routes can differ by purchase type.

How to cancel Remi

Cancel physical-product subscriptions or shop orders

• Email Remi customer support requesting cancellation and confirmation of the cancellation. Many NZ customers report needing to contact support by email to cancel recurring orders or kits.
• If email does not work, send a signed cancellation letter by post to the registered office (see Address section) and keep a tracked delivery receipt.

Cancel in-app purchases and mobile subscriptions

• iOS subscriptions: cancel via your Apple ID Subscriptions in the App Store; Remi support cannot cancel App Store subscriptions for you. See Remini help.
• Android subscriptions: cancel via Google Play > Subscriptions; Remi support cannot cancel Google Play subscriptions for you.
• Some VIP subscriptions can be cancelled in the mobile app under "Manage subscription" per third-party help guidance.

What happens when you cancel

Access and service termination

When a subscription or service is cancelled, access typically continues until the paid period expires unless otherwise specified by the seller.

One-time in-app purchases (e.g., Full Access) are usually permanent and not affected by subscription cancellation.

Renewals and data

Cancelling prevents future automatic renewals but does not erase any account data unless you request deletion from support.

Always request written confirmation of cancellation and keep correspondence for at least several months in case of billing disputes.

Will I get a refund?

General refund policy highlights

Refunds for physical products may be possible if items are unused, in original packaging and you can provide a photo as proof.

Sale items are often non-refundable; partial refunds or deductions may apply depending on condition.

Exceptions and damaged items

• If a product arrives damaged, report it to support within 24 hours for possible replacement or refund as specified in the seller’s policy.
• There is no publicly stated automatic 14-day cooling-off right in the vendor policies; statutory consumer rights may still apply (see consumer rights section).
• User reports indicate difficulties obtaining refunds and requests for returns at customers’ cost in some cases.

Remi plans and pricing

Available plans

Below is the available purchase option identified for New Zealand users as of early 2026.

Pricing notes

No recurring subscription price was identified for in-app purchases in the New Zealand App Store; only a one-time Full Access purchase is listed.

Physical product pricing and subscription offers may vary; always confirm the checkout price and renewal terms before purchasing.

Your consumer rights in New Zealand

Statutory protections

Under the Consumer Guarantees Act (CGA) goods must be of acceptable quality and match their description, and services must be supplied with reasonable care and skill.

Fair Trading and refunds

The Fair Trading Act requires clear disclosure of key terms; unclear subscription traps or undisclosed automatic renewals may breach the Act.

If a product fails to meet guarantee standards you may be entitled to a repair, replacement or refund even if the seller’s policy says "no refunds".

Customer experiences

Positive feedback

Many reviewers praise product comfort, slim design and effectiveness at reducing teeth grinding compared with custom dentist guards.

Several customers also report helpful, responsive customer service in guiding impressions and issuing replacements.

Negative feedback

Frequent complaints describe difficulty cancelling subscriptions and unexpected or recurring charges after cancellation attempts.

There are multiple reports of refund delays, refusals, or requests to return used items at the customer’s expense, plus communication and shipping delays.

Documentation checklist

What to collect before you cancel

• Order number, date of purchase, product details and screenshots of the order confirmation.
• Copy of the subscription confirmation or in-app purchase receipt (Apple/Google receipts).
• Copies of all emails, chat transcripts and any cancellation confirmations from Remi.

Evidence for refunds or disputes

• Photos of unopened or damaged items and timestamps; keep original packaging where possible.
• Proof of attempted cancellation (email sent, app screenshots, bank statements showing charges).
• Delivery/tracking receipts for returned items and proof of postage if you return goods.

Common mistakes

Relying on support to cancel in-app subscriptions

Users often assume customer support can cancel Apple/Google subscriptions for them. Apple and Google require cancellations via your own account settings.

Failure to cancel in the correct platform can lead to continued billing despite contacting support.

Not keeping evidence

Not saving receipts, confirmation emails or screenshots makes disputing charges and claiming refunds more difficult.

Also avoid returning used items without first confirming the seller’s return instructions to prevent refusal of refund claims.

Comparative recap

Quick method comparison

After cancelling

Monitor charges and follow up

Check your bank or card statements for at least two billing cycles to confirm no further charges appear after cancellation.

If charges continue, contact your bank or card issuer to dispute the charge and consider asking them to block further transactions from the merchant.

Useful links and where to get help

• Trustpilot NZ - Remi reviews
• Remini/Zendesk - Cancel mobile subscription
• Third-party help - Manage subscription (VIP)
• Remi refund policy (product returns & damaged items)

Address

Registered office / service address

Remi Limited, Care of Teegan Edwards, 53 Finlayson Road, Waimauku, Matarau 0176, New Zealand.

Sending cancellation notices

Send tracked post to the address above for formal cancellations or disputes and retain the tracking receipt as evidence of delivery.