Cancel SENSES online
Cancellation service #1 in New Zealand
4.9Calculated on 5.6K reviews
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Senses service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancel Senses: Easy Method
What is Senses
Overview
Senses is a digital subscription service offering personal plans and courses billed monthly or annually. The service is sold via mobile app stores and directly on the Senses website.
How it works
Subscriptions may be purchased through the Apple App Store, Google Play Store, or via the Senses website using PayPal or Stripe. Billing and account access depend on the purchase channel.
How to cancel Senses
Cancel via App Store (Apple)
- Open your Apple ID subscription settings or visit Apple support to manage subscriptions.
- Senses cannot cancel App Store subscriptions for you; cancel directly through Apple.
- For guidance see Apple support: Manage subscriptions on your iPhone, iPad, or iPod touch.
Cancel via Google Play
- Open the Google Play Store subscription area or follow Google's cancellation workflow.
- Senses does not process cancellations made through Google Play; Google handles those requests.
- For steps see Google Play help: Cancel subscriptions or memberships.
Cancel via Senses website (PayPal / Stripe)
- If you subscribed on the Senses website, contact Senses support to request cancellation.
- You may request a refund within 30 days if you provide evidence of app or course malfunction.
- Provide transaction details, account email and supporting screenshots when contacting support.
What happens when you cancel
Access after cancellation
Access typically continues until the end of your current paid period unless otherwise stated in your purchase terms.
If you cancel an annual or monthly plan mid-cycle, you normally retain access until the billing period ends.
Renewal and billing
Cancelled subscriptions generally do not renew at the next billing date. For App Store and Google Play, the store stops renewals after cancellation.
For web subscriptions, Senses will stop future charges once cancellation is processed.
Data and account retention
Cancelling a subscription does not automatically delete your account or personal data unless you request account removal.
Contact Senses support if you want your account and data permanently deleted; keep copies of communications for records.
Will I get a refund?
General refund policy
The general policy states payments are non-refundable and no credits are provided for partial-month subscriptions.
Partial-month refunds are not offered as a standard practice.
Exceptions and special cases
- Web subscriptions (PayPal/Stripe): refunds may be possible within 30 days if you can demonstrate app or course malfunction.
- Money-back guarantee: Senses may consider a refund if you complete four weeks of your plan and see no results; this is discretionary.
- App Store and Google Play subscriptions: refund requests must be made to Apple or Google - Senses cannot directly refund those purchases.
Senses plans and pricing
Pricing overview
Listed prices below are in USD as publicly stated. NZD pricing is not publicly listed and may vary through local app stores.
Plan table
| Plan | Price | Billing period | Features |
|---|---|---|---|
| Monthly (listed in USD) | $14.99 (USD) | Monthly | Unlimited access to personal plan |
| Annual (listed in USD) | $69.99 (USD) | Annual | Unlimited access to personal plan |
Note: NZD pricing may appear through the New Zealand App Store or developer disclosures and is not publicly listed on Senses pages.
Your consumer rights in New Zealand
Relevant laws
New Zealand consumer protection includes the Consumer Guarantees Act and the Fair Trading Act, which prohibit misleading conduct and false representations by businesses.
How these laws apply to subscriptions
- If a business misleads you about cancellation rights or continues to charge after cancellation, this may breach the Fair Trading Act.
- Digital subscriptions can be exempt from the 14-day cooling-off rule for distance contracts if terms were clear at the time of purchase.
Where to get help
If you believe Senses has breached consumer law, you can seek advice from consumer organisations or consider lodging a complaint with the Commerce Commission or Consumer Protection agencies.
See general consumer guidance: consumer.org.nz guidance.
Customer experiences
Positive feedback
Some users have praised Senses' customer service as helpful and responsive in the past. Positive reviews highlight attentive support experiences.
Negative feedback
- Many users report difficulty cancelling subscriptions and continued charges despite cancellation attempts.
- Customers describe poor or non-existent support and delays or refusal in processing cancellations.
- Some reviewers have called the service a "scam" after experiencing unwanted charges during trial periods.
Balance and takeaways
Experiences vary: while some customers report good support, a notable number report significant problems cancelling or obtaining refunds.
Document all cancellation attempts and communications to strengthen any future dispute or complaint.
Documentation checklist
What to gather before contacting support
- Account email and username used with Senses.
- Proof of purchase: receipt, transaction ID, or bank statement entry.
- Date and method of subscription (App Store, Google Play, or web).
Supporting evidence for refund requests
- Screenshots or recordings showing malfunction, broken course content, or app errors.
- Records of cancellation attempts (emails, in-app cancellation screenshots, store cancellation confirmations).
- Any communication with Senses support including dates, names and responses.
Common mistakes
Assuming Senses can cancel third-party subscriptions
Many users expect Senses to cancel App Store or Google Play subscriptions. Only Apple or Google can stop those renewals.
Always cancel directly through the store used for purchase to prevent further billing.
Not keeping proof of cancellation
Users sometimes fail to save cancellation confirmations or screenshots. Without proof, disputes are harder to resolve.
Always save emails, store confirmation pages, and transaction receipts after cancelling.
Waiting too long to request web refunds
Web refunds via PayPal/Stripe may be limited to a 30-day window for malfunction claims. Delayed complaints risk losing eligibility.
Act promptly and collect evidence early to support any refund request.
Comparative recap
Quick comparison
| Subscription type | How to cancel | Refund possible? | Who handles cancellation/refund |
|---|---|---|---|
| Apple App Store | Cancel via Apple subscription settings or Apple Support | Refunds handled by Apple; Senses cannot directly refund | Apple (store handles cancellation and refund requests) |
| Google Play Store | Cancel via Google Play subscriptions or Google Support | Refunds handled by Google; Senses cannot directly refund | Google (store handles cancellation and refund requests) |
| Web (PayPal / Stripe) | Contact Senses support with proof to request cancellation/refund | Possible within 30 days for demonstrated malfunction; discretionary money-back after 4 weeks | Senses processes cancellations/refunds for web purchases |
After cancelling
What to monitor
Check your bank or card statements for any further charges after cancellation and keep all receipts and confirmation messages.
If you see additional charges, contact your payment provider and the app store (if applicable) to dispute them.
Useful links and contacts
- Senses terms and cancellation notes: Senses Terms of Use
- Consumer guidance for New Zealand: consumer.org.nz
- Apple subscription support: Apple manage subscriptions
- Google Play subscription support: Google Play subscriptions
Address
Postal address status
No publicly available postal address for cancelling Senses membership in New Zealand was found in available sources.
How to contact instead
If you cannot find a postal address, use the contact options listed on the Senses website for New Zealand or the app store support channels for App Store / Google Play purchases.
Keep records of all communications and transaction details to support any dispute or consumer complaint.
Similar cancellation services
FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.