Cancel SITTERCITY online
Cancellation service #1 in New Zealand
4.9Calculated on 5.6K reviews
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Sittercity service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancel Sittercity: Easy Method
What is Sittercity
Overview
Sittercity is an online marketplace that connects parents with caregivers such as babysitters, nannies and pet sitters.
The service offers free accounts and a paid Premium Membership that unlocks messaging and contacting caregivers directly.
Main features
Key features include searchable caregiver profiles, reviews, messaging and membership-based contact tools.
Memberships and some app-based subscriptions are managed either through Sittercity or the app store used to purchase them.
How to cancel Sittercity
Web (desktop or mobile)
- Log into your Sittercity account.
- Go to Account Settings → Membership → Manage subscription.
- Choose Downgrade to Basic to turn off auto‑renewal.
- See the official instructions: Cancel my Premium Membership.
iOS App (App Store)
- Open iPhone Settings and tap your name (Apple ID).
- Tap Subscriptions, locate the Sittercity subscription and tap Cancel Subscription.
- Apple manages billing for App Store purchases; cancel in Apple settings even after deactivating your Sittercity account.
Google Play / Android
- If you subscribed via Google Play, manage and cancel the subscription through Google Play subscriptions.
- Follow Google Play's subscription help: Google Play - Cancel a subscription.
Account deactivation
- Go to Account Settings → Membership section → Deactivate account.
- Deactivating a parent account will immediately cancel an on‑file Premium subscription; iOS purchases still require cancellation via Apple.
- See Sittercity guidance: Close my parent account.
What happens when you cancel
Access after cancellation
Cancelling auto‑renewal or downgrading to Basic typically lets you keep access until the current paid period ends.
After the paid period expires, contact features included with Premium will no longer be available.
Renewal and billing
Turning off auto‑renewal stops future charges but does not retroactively refund prior payments.
For App Store or Google Play purchases, billing is handled by the platform and must be managed there as well.
Account data and deactivation
Deactivating your account hides your profile and prevents further contact from caregivers.
Account data retention policies are set by Sittercity; contact support if you need specific data removed.
Will I get a refund?
Official refund policy
Sittercity's stated policy: membership purchases and renewal fees are non‑refundable and no credits are provided for unused time.
See the official article: Can I get a refund for my membership?.
Exceptions and disputed refunds
- Some users report individual refunds granted by support agents in specific cases, but these are not guaranteed.
- If you believe a charge is incorrect, you can dispute it with your bank or the app store (Apple/Google) as applicable.
- For App Store purchases try reportaproblem.apple.com; for Google Play follow Google's refund process.
Sittercity plans and pricing
Pricing summary
Sittercity publishes pricing in USD; exact NZD prices were not found for New Zealand users.
Check the App Store subscription listing or contact Sittercity support for the most current NZD pricing.
Notes about currency and local pricing
If you purchased through Apple or Google Play, your statement will show the local currency conversion used by the platform.
Sittercity may not display NZD pricing directly on its website.
| Plan | Price (NZD) | Notes |
|---|---|---|
| Premium Membership | Varies | Pricing published in USD; check App Store/Google Play or Sittercity support for NZD. |
| Basic (free) | Free | Limited access; cannot contact caregivers directly without Premium. |
Your consumer rights in New Zealand
Relevant laws
New Zealand consumer protections include the Consumer Guarantees Act and the Fair Trading Act.
These laws prohibit misleading practices and require services to be supplied as promised.
What you can do if problems arise
- Raise a dispute with your bank or card provider for incorrect charges.
- File complaints with the Commerce Commission: comcom.govt.nz.
- Use Consumer Protection NZ resources: consumerprotection.govt.nz.
- For App Store/Google Play purchases, use the platform refund/report mechanisms provided by Apple and Google.
Customer experiences
Positive feedback
Some reviewers praise Sittercity customer service, naming helpful staff and fast responses.
There are reports of support agents successfully cancelling memberships and issuing refunds in under 24 hours for individual cases.
Negative feedback
Other reviews report unexpected auto‑renewals, difficulty obtaining refunds, and billing disputes after cancellation.
Complaints also mention perceived deceptive billing, non‑responsive matches and general dissatisfaction on third‑party review sites.
Documentation checklist
What to have ready before cancelling
- Account email and username used on Sittercity.
- Subscription details (payment method, last charged date, receipt or bank statement).
- Device used to subscribe (Web, iOS, Android) and screenshots if available.
Optional evidence if disputing charges
- Screenshots of account settings showing downgrade or deactivation.
- Receipts, bank statements or App Store/Google Play purchase records.
- Support correspondence (ticket numbers, agent names, timestamps).
Common mistakes
Canceling only on the website
Example: a user downgrades on the Sittercity website but forgets to cancel the subscription in Apple or Google, leading to continued charges.
Always check where you originally purchased the subscription and cancel there as well.
Assuming “deactivate” refunds charges
Example: deactivating an account stops future use but typically does not trigger a refund for the current billing period.
Do not assume deactivation equals a refund; contact support or the platform for disputes.
Comparative recap
Quick comparison
The table below summarises cancellation steps, refund likelihood and notes by channel.
How channels differ
Web cancellations are handled by Sittercity directly; App Store and Google Play purchases are controlled by the platforms.
Refund chances are generally low per Sittercity policy, but app stores provide additional dispute routes.
| Channel | How to cancel | Refund likelihood | Notes |
|---|---|---|---|
| Web (desktop/mobile) | Account Settings → Membership → Manage subscription → Downgrade to Basic | Low (per policy) | Sittercity handles cancellation; refunds are not standard. |
| iOS (App Store) | iPhone Settings → Your name → Subscriptions → Cancel | Varies (Apple handles refunds) | Cancel in Apple even if you deactivated your Sittercity account. |
| Android (Google Play) | Manage subscription in Google Play subscriptions | Varies (Google handles refunds) | Google Play refund process applies. |
| Account deactivation | Account Settings → Membership → Deactivate account | Low (deactivation does not guarantee refund) | Deactivation cancels future access; app store subscriptions still require platform cancellation. |
After cancelling
Check your statement
Monitor your bank or card statement for any further charges after cancellation.
If you see unexpected charges, save the transaction details to dispute with your bank or app store.
Useful links and follow-up
- Sittercity cancel Premium Membership: Cancel my Premium Membership
- Sittercity close parent account: Close my parent account
- Apple refund/report: reportaproblem.apple.com
- Google Play subscriptions help: Google Play - cancel a subscription
- Commerce Commission NZ: comcom.govt.nz
- Consumer Protection NZ: consumerprotection.govt.nz
Address
Mailing address
Sittercity corporate mailing address (U.S.):
Sittercity, 20 West Kinzie Street #1500, Chicago, Illinois 60654, United States
Notes about local addresses
No New Zealand‑specific postal address was located in public Sittercity documentation.
If you need local support, use the online support articles or contact your payment provider or app store for local help.
Similar cancellation services
FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.