Cancellation service #1 in New Zealand
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Smart Dns Proxy service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancel Smart Dns Proxy: Easy Method
What is Smart Dns Proxy
Service summary
Smart DNS Proxy is a DNS-based service designed to unblock geo-restricted streaming content and help devices access region-locked services.
It is not a full VPN in the traditional sense; it focuses on DNS routing for streaming and device compatibility rather than full traffic encryption.
How it is commonly used
Customers often use Smart DNS Proxy to access streaming libraries on smart TVs, set-top boxes, and media players.
Support and setup help are provided by the vendor, with documented guides and responsive customer support reported by many users.
How to cancel Smart Dns Proxy
Web subscriptions (direct sign-ups)
- Cancel in writing: email, letter, or via the account billing/management interface where available.
- Cancellation is usually effective upon receipt by the company - keep a copy or screenshot of your cancellation message for records.
- If you paid on an annual plan and seek a refund, include your order ID, purchase date, and reason for the request in your message.
App Store and Google Play subscriptions
- Cancel and request refunds through the platform you used (Apple App Store or Google Play). Smart DNS Proxy’s policies are not explicit for these stores, so the platform’s process applies.
- Open your Apple or Google account subscription settings to stop auto-renewal and follow the store refund request flow if needed.
What happens when you cancel
Access and renewal
When you cancel an active subscription it will generally stop future renewals and may remain active until the paid period ends, depending on the provider’s process.
For monthly plans cancelled mid-period, the unused portion is typically not refunded unless you are within an applicable refund window (see refund section).
Account, data and confirmations
After cancellation you should receive confirmation by email - keep this for proof of cancellation and any refund claim.
Your account data (settings, logs) will be retained according to the provider’s privacy and retention policies; request details from support if needed.
Will I get a refund?
Standard web policy
- Full refunds are normally available only if you cancel within the first 30 days of purchase for both monthly and annual web subscriptions.
- After the 30-day window, subscriptions are typically non‑refundable and there is no pro‑rata refund for unused time.
Trials and platform purchases
- The 14-day free trial on web sign-ups does not require a payment method and simply expires without billing, so no refund is necessary for trials.
- If you subscribed via the Apple App Store or Google Play, use the platform refund process - the vendor’s web refund rules may not apply to store purchases.
- Keep in mind New Zealand consumer law (see next section) may give you additional remedies if the service is faulty or misrepresented.
Smart Dns Proxy plans and pricing
Pricing table
| Plan | Price (approx NZ$) | Period | Features |
|---|---|---|---|
| Monthly | NZ$10.36/month | Monthly | 14-day free trial, 30-day money-back guarantee |
| Quarterly | NZ$27.36 | 3 months | 12% discount vs monthly, up to 5 devices, free trial + refund |
| Yearly | NZ$84.55 | 12 months | 32% discount, same features |
| Two-Year | NZ$104.44 | 24 months | Best per-month value (NZ$6.87), same features |
Notes on prices
These prices are approximate conversions from observed USD pricing for New Zealand users and were recorded in 2023.
The official site lists USD pricing; exact NZ$ amounts may vary with exchange rates and regional billing.
Your consumer rights in New Zealand
Refunds and faulty services
- Under New Zealand consumer law, digital services must provide remedies if a service is faulty or misrepresented, even if the vendor states "no refunds".
- If the service fails to meet acceptable standards you may be entitled to a remedy such as a repair, replacement, or refund under local consumer protection rules.
Platform and transparency rules
- App Store and Google Play purchases have platform-specific refund and subscription controls; you can request refunds through Apple/Google as well as contacting the vendor.
- Free trial disclosures and auto-renewal must be clear and require explicit consent; lack of clear disclosure can strengthen a consumer claim under NZ rules.
Customer experiences
Positive feedback
- Many users praise reliable unblocking of geo-restricted streaming and straightforward setup for a variety of devices.
- Customer support is often commended for fast, helpful, and knowledgeable responses, including assistance for Apple TV and router configurations.
Negative feedback
- There have been reports of multi-day outages affecting specific regions (notably US streaming), with some customers reporting slow updates from support.
- Reviews from some sources raised concerns about logging practices, a limited server network, speed issues, and occasional incompatibility with Netflix.
Documentation checklist
Before you cancel
- Account email and username used to subscribe.
- Order or invoice number, purchase date, payment method details.
- Screenshot of subscription page showing renewal date and plan type.
After you cancel
- Email confirmation of cancellation from the vendor or platform.
- Receipts, refund confirmation, and any correspondence with support.
- Screenshots or logs showing service faults if your refund claim is due to service failure.
Common mistakes
Cancelling in the wrong place
One frequent error is attempting to cancel through the vendor when the subscription was purchased via Apple or Google.
Always check which store processed your payment; if billed by Apple/Google you must cancel and request refunds through that platform.
Missing refund windows or documentation
Another common mistake is waiting beyond the 30-day money-back window for web purchases and assuming a refund will be granted.
Failing to keep order IDs, receipts, or email confirmations can also make refund or dispute resolution harder.
Comparative recap
Quick comparison table
| Topic | Smart DNS Proxy | What you should do (NZ) |
|---|---|---|
| Free trial | 14-day trial with no credit card required; trial expires without billing | Sign up and note trial end date; no cancellation needed for trial expiry |
| Refund window | Full refunds generally only within first 30 days for web purchases | Request refunds within 30 days and keep proof of purchase and issues |
| Monthly cancellations | Can cancel any time in writing; no pro‑rata refund usually | Cancel in writing and retain confirmation; check for 30-day refund eligibility |
| App Store / Google Play | Vendor terms not explicit; platform rules likely apply | Use Apple/Google subscription settings and refund flows for store purchases |
Recommendation
If you need a refund or have a service fault, collect evidence, request cancellation in writing, and if the provider refuses, consider a platform refund (if applicable) or consumer protection channels in New Zealand.
Act promptly within the 30-day window for the best chance of a full refund on web purchases.
After cancelling
Getting further help
- Official Smart DNS Proxy site: smartdnsproxy.com.
- Apple refunds: Apple refund requests. Google Play refunds: Google Play refund requests.
- New Zealand consumer guidance: consumerprotection.govt.nz.
Alternatives and next steps
If you are unhappy with service reliability or features, test alternatives with free trials and compare device compatibility, blackout regions, and logging/privacy policies.
Keep copies of cancellations and refunds and escalate to New Zealand consumer authorities if you believe a service is faulty or misrepresented.
Address
Corporate address
Cakinberk Telekom Ltd. Sti., Adnan Menderes Mh., Edremit Cd. No:1/A, Merkez, Balikesir 10100, Turkey.
Notes
Smart DNS Proxy does not appear to provide a dedicated New Zealand postal address; use the above corporate address or the vendor’s support channels for cancellation correspondence.
If you subscribed via Apple or Google, use the platform account controls to manage or cancel that subscription instead of mailing the corporate address.
Similar cancellation services
FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.