Cancellation service #1 in New Zealand
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Smartyplus service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancel Smartyplus: Easy Method
What is Smartyplus
Overview
Smartyplus (also shown as SmartyPlus or Smarty) is a subscription service associated with cashback and offers accessed through online sign-ups and checkout pop-ups.
The service markets savings and membership benefits but is operated from the United States and commonly billed in USD on user statements.
Main features
Smartyplus typically appears as a recurring monthly subscription that claims to provide cashback or discount features when used correctly.
Public resources show users interact with Smartyplus via a web account, email support, or phone; app-store specific instructions are not clearly documented.
How to cancel Smartyplus
Via SmartyPlus (web)
- Log into your account on the SmartyPlus site.
- Go to Profile → Membership tab.
- Click "Cancel Smarty+ Subscription".
- Expect an email confirmation - keep that for your records.
Other contact methods
- Email support: support@joinsmarty.com.
- Phone (US): (310) 593‑14557 or (877) 808‑0810; call to request cancellation and confirmation.
- App Store / Google Play: no specific public instructions found; follow the platform’s subscription management if you were charged through an app store.
What happens when you cancel
Access after cancellation
When you cancel via the web or support channels you should receive an email confirming cancellation.
Access to membership benefits typically ends at the end of the current billing period unless the confirmation states otherwise.
Renewal and data
Cancellation should stop future renewals; keep the confirmation to prove cancellation if charges continue.
Data retention and account deletion policies are controlled by Smarty; request account closure explicitly if you want data removed.
Will I get a refund?
Policy summary
Smartyplus does not publish a clear automatic 14‑day cooling‑off refund right for New Zealand consumers in its public Help Center or terms.
Reported practice: contacting customer service (phone, live chat, contact form) may result in refunds that typically appear in 3 - 5 business days.
Exceptions and practical tips
- If charges are unauthorized, ask for a refund immediately and save all communications.
- Refunds can be partial or denied; if the supplier refuses, consider a bank dispute/chargeback and provide documentation.
- Keep copies of confirmation emails and transaction records to speed any refund or dispute process.
Smartyplus plans and pricing
Available plans
No official New Zealand‑based pricing or New Zealand dollar plans were found in 2024/2025 public materials.
Many user reports reference unauthorized USD recurring charges commonly in the US$19 - $25 range.
Pricing notes
Because official NZ pricing is not published, the table below uses "Varies" where specific plan details are unavailable.
| Plan | Price | Notes |
|---|---|---|
| Monthly membership | Varies | No official NZD pricing found; many reports of US$19 - $25 recurring charges. |
| Other plans | Varies | Not publicly detailed for New Zealand consumers. |
Your consumer rights in New Zealand
Relevant laws
New Zealand consumers are protected by the Consumer Guarantees Act (CGA) and the Fair Trading Act.
These laws require truthful representation and that services are provided with reasonable skill and acceptable quality.
Practical remedies
- If the service was misrepresented or you were charged without proper consent, you can request remedies from the supplier under the CGA and Fair Trading Act.
- If the supplier refuses, you can contact your bank for a chargeback and seek advice from consumer advocacy bodies such as Consumer NZ.
- Note: New Zealand does not automatically provide a 14‑day cooling‑off right for online services in the same way some other jurisdictions do.
Customer experiences
Positive reports
- Some users report successful and quick cancellations and refunds via phone or live chat when contacting support promptly.
- Review sites note that Smartyplus can provide cashback if used carefully and that not all unexpected charges indicate fraud.
Negative reports
- Many reviewers on Trustpilot and complaint boards report unexpected recurring charges (commonly US$19 - $25) and difficulty obtaining refunds.
- Accounts on Reddit describe being enrolled via checkout pop‑ups without clear consent and experiencing repeated billing even after attempted cancellations.
- Complaints include abrupt customer service, missing confirmation emails, and partial refunds in some cases.
Documentation checklist
What to collect
- Account email and username used with Smartyplus.
- Transaction dates and amounts from bank or card statements.
- Screenshots of website pop‑ups, order pages, and any subscription prompts.
- Copies of cancellation confirmation emails and all correspondence with support.
How documentation helps
Documentation is essential for requesting refunds, filing chargebacks, and lodging complaints with consumer authorities.
Well‑organized evidence shortens dispute timelines and increases the chance of a successful resolution.
Common mistakes
Assuming an automatic cooling‑off right
A common error is assuming a 14‑day automatic refund applies - New Zealand does not guarantee a universal cooling‑off period for online services.
Expect to need to request refunds case by case and provide supporting evidence.
Not saving confirmation and transaction records
Failing to keep cancellation confirmation or bank statements makes it much harder to prove unauthorized charges or ongoing billing.
Example: cancelling without a confirmation email can lead to continued billing and difficulty persuading the provider or bank to reverse charges.
Comparative recap
Side‑by‑side summary
| Topic | Website cancellation | Email / Phone | App Store / Google Play |
|---|---|---|---|
| How to cancel | Profile → Membership → "Cancel Smarty+ Subscription" (web). | Email support@joinsmarty.com or call (310) 593‑14557 / (877) 808‑0810. | Not specified in publicly available Help Center or Terms; follow platform subscription controls. |
| Refunds | May be handled after contacting support; no clear automatic policy published. | Refunds via support often reported to appear in 3 - 5 business days if approved. | Refund route depends on whether purchase was billed by Apple/Google; instructions not publicly detailed. |
| Ease / risk | Some users cancel easily; others report missing confirmations and ongoing charges. | Phone/email can work but quality of customer service is mixed in reviews. | Unclear - if billed via app stores, managing subscriptions through the store is usually required. |
Quick takeaway
Cancel via the website first, keep confirmation, and contact support by email or phone if needed.
If refunds aren’t granted, prepare documentation and consider a bank chargeback or consumer advice in New Zealand.
After cancelling
Follow‑up actions
- Save the cancellation confirmation email and note the date and method of cancellation.
- Monitor bank or card statements for at least two billing cycles to ensure no further charges.
- If charges continue, contact the supplier again and start a chargeback with your card issuer if necessary.
Useful links and contacts
- SmartyPlus cancellation help
- Email: support@joinsmarty.com
- Phone (US): (310) 593‑14557 or (877) 808‑0810
- Consumer NZ - Returns and refunds
- Report and refund experiences (third‑party resource)
Address
Company headquarters
Smarty, LLC, 302 Washington St., Ste 150‑7081, San Diego, California 92103, United States.
Postal/contact note
No New Zealand postal address is publicly provided; cancellation and refund requests are typically handled by email or phone.
For fastest resolution from New Zealand, use email and keep local bank/card dispute options in mind if required.
Similar cancellation services
FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.