Cancel SPACETALK online
Cancellation service #1 in New Zealand
4.9Calculated on 5.6K reviews
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Spacetalk service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancel Spacetalk: Easy Method
What is Spacetalk
Service overview
Spacetalk provides a parent app and companion smartwatches that combine GPS, calling and messaging features aimed at families. The service includes a subscription for the parent app and device-specific arrangements for hardware and SIM use.
Where it is managed
Subscriptions are managed through the App Store (iOS) or Google Play (Android) when billed to those platforms.
Spacetalk accounts and device services can also be managed via your Spacetalk web account or the mobile app.
How to cancel Spacetalk
Cancel via iOS (Apple App Store)
- Open iOS Settings on the device using the correct Apple ID.
- Tap your name → Subscriptions → select Spacetalk → Cancel Subscription.
- Access continues until the end of the current billing period after cancellation.
- See Spacetalk guidance: support.spacetalk.co.
Cancel via Android (Google Play)
- Open the Google Play Store app on the device used to subscribe.
- Tap Profile → Payments & Subscriptions → Subscriptions → select Spacetalk → Cancel Subscription.
- Access remains until the current billing cycle ends.
- See Spacetalk guidance: support.spacetalk.co.
Cancel via Spacetalk web account or app
- Log in to your Spacetalk online account or open the Spacetalk mobile app and follow account/subscription settings to cancel.
- If auto-renewal is enabled, cancel at least 24 hours before the renewal date to avoid being charged for the next period.
- Cancellations after service start do not automatically entitle you to a refund of fees already paid.
Written cancellation
- Where a written notice is required or preferred, use Spacetalk Mobile Australia’s postal address (see Address section below).
- Include account details, device serial/IMSI where relevant, and a clear request to cancel the service.
What happens when you cancel
Access and billing
For App Store and Google Play subscriptions, your access remains active until the end of the paid billing period.
If you cancel a web-account subscription and auto-renewal was active, cancelling at least 24 hours before renewal generally prevents the next charge.
Account and data
Cancelling the subscription stops billed service but does not always delete account data immediately.
Export or note important information (contacts, settings) before cancellation if you may need it later.
Will I get a refund?
General refund position
Spacetalk does not offer an explicit cooling-off or 14-day change-of-mind refund for app subscriptions or service where the change of mind applies.
Refunds are generally not available for change of mind, incorrect purchases, lack of coverage, or returns of faulty devices without following warranty processes.
Platform-based refunds and device returns
- App-store subscriptions (Apple or Google Play): refunds must be requested directly from Apple or Google Play; Spacetalk refers users to those platforms for app-store refunds. support.spacetalk.co
- Devices bought from Spacetalk’s official online store: returns under warranty require an RMA; prepaid shipping may be provided and approved refunds are processed to the original payment method within ~5 - 10 business days. spacetalk.co
- Refunds are less likely where the device/service has been used or where the issue is not covered by warranty; statutory consumer rights still apply.
Spacetalk plans and pricing
Core subscription
Below is the publicly listed plan and price relevant to New Zealand users where available.
Billing notes
Two-week free trial is reported for new subscriptions.
Subscriptions are billed through the App Store or Google Play and apply when using third-party SIMs; no annual plan is publicly listed.
| Plan | Price (NZ$) | Period | Features |
|---|---|---|---|
| Spacetalk App Subscription (parent app) | NZ$8.99 | Monthly | Unlimited devices per subscription; required to manage Spacetalk smartwatch functions |
Your consumer rights in New Zealand
Statutory protections
New Zealand consumers are protected by the Consumer Guarantees Act (CGA) for goods and services.
Under the CGA you may be entitled to repair, replacement or refund if a product is faulty, not fit for purpose, or misdescribed.
How Spacetalk’s policies interact with the law
Spacetalk states that its policies do not exclude statutory consumer rights and that remedies under local law remain available.
If you believe a device is faulty or a service has not been provided as described, you can seek remedies under the CGA in addition to following Spacetalk’s warranty process. spacetalk.co
Customer experiences
Negative reports (summary)
- Many reviews report post-update failures leaving devices unusable, loss of contacts, and failures of location, text and call functions.
- Complaints also cite slow or non-existent customer support, billing disputes, unauthorised charges, and poor hardware reliability.
Positive reports (summary)
Available New Zealand Trustpilot data shows few notable positive reviews; overall sentiment in recent reviews is reported as recurring patterns of negative.
Some users do report successful repairs or warranty resolutions via the official store, but these appear less common in public reviews. nz.trustpilot.com
Documentation checklist
Before cancelling
- Your account email and username used with Spacetalk.
- Apple ID or Google account details used to buy the subscription.
- Subscription receipts or billing statements showing the charge.
For refunds, warranty or written requests
- Device serial number / IMEI and proof of purchase for warranty claims.
- Photos or logs showing faults, error messages, or failed updates.
- RMA correspondence if you are returning a device to the Spacetalk online store.
Common mistakes
Using the wrong account
Many users try to cancel on a different device or with a different Apple ID/Google account than the one used to subscribe.
If you use the wrong account, the subscription page won’t show the Spacetalk subscription and you cannot cancel it from that account.
Timing and trial/renewal errors
Failing to cancel at least 24 hours before renewal on web-managed subscriptions or before the end of a trial can result in an unwanted charge.
Assuming an immediate refund after cancellation is another common mistake; app-store subscriptions typically remain active until the end of the billing period and refunds follow platform rules.
Comparative recap
Quick comparison
The table below compares common cancellation and refund routes and what to expect from each.
Which route to choose
Choose the platform where you were billed (Apple or Google) for fastest cancellation of recurring app charges.
For device hardware faults, follow Spacetalk’s online store warranty process and request an RMA if applicable.
| Action | How to do it | Refund likely? | Typical timing |
|---|---|---|---|
| Cancel iOS subscription | iOS Settings → Your name → Subscriptions → Spacetalk → Cancel | Refunds via Apple only (request separately) | Access until end of billing period |
| Cancel Android subscription | Google Play Store → Profile → Payments & Subscriptions → Subscriptions → Spacetalk → Cancel | Refunds via Google Play only (request separately) | Access until end of billing period |
| Return faulty device | Contact Spacetalk online store, obtain RMA, return under warranty | Possible if covered by warranty or CGA | Refund processed ~5 - 10 business days after approval |
After cancelling
Check billing and subscriptions
Confirm the subscription no longer appears under your App Store or Google Play subscriptions to avoid future charges.
Keep proof of cancellation (screenshots or confirmation emails) until any billing disputes are resolved.
If issues remain
- If you need app-related refund help, contact Apple or Google Play directly as they handle app-store transactions. support.spacetalk.co
- For device warranty returns or RMA, use Spacetalk’s official refund/warranty pages. spacetalk.co
- For community feedback and reported issues, see recent reviews. nz.trustpilot.com
Address
Postal address for written notices
Spacetalk Mobile Australia
Level 2, 104 Frome Street, Adelaide SA 5000
Notes on postal use
Spacetalk does not list a specific New Zealand postal address for cancellations; use the Australian address above if a written notice is required.
Include full account and device details and keep a copy of your posted letter for your records.
Similar cancellation services
FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.