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Cancel SPOTLIGHT
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Cancellation service #1 in New Zealand
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I hereby notify you of my decision to terminate the contract relating to the Spotlight service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancel Spotlight: Easy Method
What is Spotlight
Overview
Spotlight is a retail chain selling homewares, fabrics, craft and sewing supplies in New Zealand and Australia, plus related online services.
The company offers in-store shopping, online orders with delivery or Click & Collect, and some third‑party app integrations for business tools.
Where it operates
Spotlight operates physical stores across New Zealand and an online store for NZ customers, with policies that apply to local purchases.
Some services or third‑party apps that reference "Spotlight" may use platform billing (Apple/Google) which is managed separately by those platforms.
How to cancel Spotlight
Cancel subscriptions via App Store
- Open your Apple App Store account and go to your subscriptions list.
- Find the subscription and choose "Cancel Subscription".
- Note: uninstalling the app does not cancel subscriptions; you must cancel in your App Store account.
Cancel subscriptions via Google Play
- Open the Google Play app on your Android device.
- Tap Menu → Subscriptions → select the subscription → Cancel.
- Uninstalling the app will not cancel the subscription; cancellation must be done in Google Play.
Cancel online retail orders (delivery / Click & Collect)
- Orders can only be cancelled before dispatch (for delivery) or before the pickup time (for Click & Collect).
- If the order has not been dispatched, contact Customer Care by phone or submit a cancellation request via the website contact form.
- After dispatch or after you have collected the order you cannot cancel; you must return items under the standard returns policy.
What happens when you cancel
Access and service stop
If you cancel a subscription billed through Apple or Google, access typically continues until the end of the current paid period.
For web or retail services, cancelling before dispatch stops fulfilment; cancelling after dispatch requires return processes instead.
Renewals and billing
Platform subscriptions (App Store / Google Play) do not renew after you cancel; you will not be billed again after the current term ends.
For recurring vendor billing, confirm in your account or with customer service that automatic payments have been disabled.
Data and account records
Cancelling does not always delete your account or order history. Keep copies of receipts, order numbers and any communication for your records.
If you need data removal, contact Customer Care and request next steps; retain proof of any agreed actions.
Will I get a refund?
Change of mind refunds (standard retail)
Spotlight NZ accepts returns for change of mind within 28 days of purchase where items are unused, in original condition and packaging, and you provide a receipt.
- Delivery fees are non‑refundable.
- Certain items are excluded (for example: cut‑length fabric, clearance, custom or made‑to‑measure items, sewing machines and some blinds).
Faulty or unacceptable goods
Under New Zealand law, if goods are faulty, not of acceptable quality, or not fit for purpose, you may be entitled to repair, replacement or refund for a major failure.
Spotlight must comply with consumer guarantees and will offer remedies for faults in line with those guarantees.
Platform subscription refunds
Refunds for subscriptions purchased through the App Store or Google Play follow Apple’s or Google’s refund processes and policies.
Contact Apple or Google support directly for subscription refund requests; Spotlight cannot process those platform refunds.
Spotlight plans and pricing
Overview of plans
The following table lists Spotlight Reporting plans and monthly prices available in New Zealand via the Xero App Store.
Prices are shown excluding GST where noted and reflect listings current as of early 2026.
| Plan | Price (NZ$) | Period | Features |
|---|---|---|---|
| Spotlight Reporting - Basic | NZ$329.00 | Monthly | Up to 10 organisations; Reporting, Forecasting & Dashboard; Training webinars; Online support; Tailored training program |
| Spotlight Reporting - Super VCFO 25 | NZ$495.00 | Monthly | Up to 25 organisations; Reporting, Forecasting & Dashboard; Training webinars; Online support; Dedicated customer success manager |
| Spotlight Reporting - Super VCFO 75 | NZ$995.00 | Monthly | Up to 75 organisations; Reporting, Forecasting & Dashboard; Training webinars; Online support; Dedicated customer success manager |
Your consumer rights in New Zealand
Consumer Guarantees Act (CGA)
The Consumer Guarantees Act 1993 ensures goods must be of acceptable quality, fit for purpose and match descriptions.
You cannot contract out of these guarantees; remedies include repair, replacement or refund for major failures.
Fair Trading Act
The Fair Trading Act 1986 prohibits misleading or deceptive conduct in trade, including false claims about refunds or returns.
Spotlight’s policies must comply with both the CGA and the Fair Trading Act when dealing with returns and faults.
Where to learn more
For more detail on the CGA and your rights, see official guidance and summaries available online.
Example reference: Consumer Guarantees Act 1993 (summary).
Customer experiences
Positive feedback
Some customers report friendly and helpful in‑store service, and positive Click & Collect experiences at certain locations.
These positive interactions often cite knowledgeable staff and useful in‑store assistance.
Negative feedback
Many reviews note issues with customer service, website glitches, confusing online ordering and occasional unexplained order cancellations.
Complaints also include difficulty obtaining refunds and unexpected fees during checkout in some cases.
Practical takeaway
Keep clear records of orders and communications and follow the official cancellation/returns steps to reduce disputes.
If you experience problems, escalate with Customer Care and document dates, times and staff names where possible.
Documentation checklist
Essential documents
- Original receipt or proof of purchase (email order confirmation or physical receipt).
- Order number, item SKU and description as shown on your order confirmation.
- Photos of the item and packaging if claiming a fault or damage.
Additional useful items
- Record of any chat, email or phone correspondence (dates, times, staff names).
- Bank statement entry or payment confirmation showing the transaction.
- Any terms or screenshots that show promotional or price information relevant to your claim.
Common mistakes
Assuming uninstall cancels subscriptions
Many customers mistakenly think deleting an app cancels a subscription; platform subscriptions must be cancelled in the App Store or Google Play account.
This mistake leads to unwanted renewals and charges after the app is removed.
Missing cancellation window for online orders
Customers sometimes wait until after dispatch to request cancellation; online retail orders can only be cancelled before dispatch or pickup.
After dispatch, returns are processed under the normal returns policy rather than being treated as a cancellation.
Not checking exclusions
Some items are excluded from change‑of‑mind refunds (eg. cut fabric, custom items); failing to check exclusions can cause refund refusals.
Always review the returns policy for excluded product categories before purchase or attempting a return.
Comparative recap
Quick comparison table
| Channel | How to cancel | Refund for change of mind | Faulty goods remedy |
|---|---|---|---|
| App Store (Apple) | Cancel via your App Store account subscriptions list. | Handled via Apple; app vendor cannot cancel for you. | Fault claims may need vendor contact; refunds follow platform or vendor process. |
| Google Play | Cancel via Google Play app → Menu → Subscriptions → Cancel. | Handled via Google Play policies; uninstalling does not cancel. | Faults should be raised with vendor and Google where appropriate. |
| Web / Online retail | Cancel before dispatch or pickup via Customer Care or contact form. | 28‑day change‑of‑mind returns if item unused and not excluded; delivery fee non‑refundable. | Entitled to repair/replacement/refund for major failures under NZ law. |
Key takeaway
Platform subscriptions are controlled by the app store; retail order cancellations depend on dispatch status and returns policy.
Your statutory rights under NZ law apply for faulty goods regardless of store policy.
After cancelling
Next steps
Keep confirmation of the cancellation, last payment date and any correspondence confirming the end of service or order cancellation.
If you still see charges, contact the platform (Apple/Google) or your bank and provide copies of cancellation confirmation.
Helpful links
Spotlight returns & policy: Spotlight NZ Returns Policy.
Google Play subscriptions help: Google Play subscriptions.
Apple subscriptions help: Apple Support.
Address
Postal address
Private Bag 94029, Manukau City, Auckland 2241, New Zealand
Recommendation before sending correspondence
Contact Customer Care first to confirm cancellation or return steps and retain a reference number before posting documents to the address above.
Keep copies of any posted correspondence and use tracked delivery where possible.