Cancel Spyx: Easy Method

What is Spyx

Service overview

SpyX is a subscription-based monitoring service that markets device monitoring and data access features.

It is sold directly via the web and through app stores (Apple App Store and Google Play).

How it is offered

SpyX offers monthly, quarterly and annual plans with pricing shown in the New Zealand App Store listing for 2024/2025.

The company operates from an overseas office; there is no dedicated New Zealand postal address listed for cancellations.

How to cancel Spyx

Cancel via SpyX web dashboard

• Log into your SpyX dashboard (SpyX account portal).
• Go to Profile → My Account.
• Toggle the subscription OFF to stop auto-renewal.
• Confirm the toggle and keep a screenshot of the confirmation for your records.

Cancel via App Store or Play Store

• If you subscribed through Apple, cancel from your device: Settings → your name → Subscriptions, then select the SpyX subscription and cancel.
• If you subscribed through Google Play, open the Play Store app → Menu → Payments & subscriptions → Subscriptions, then find SpyX and cancel.
• SpyX cannot cancel App Store or Google Play subscriptions for you; you must use the platform’s subscription settings.

What happens when you cancel

Access after cancellation

Cancelling typically stops auto‑renewal but usually preserves access for the remainder of the paid period.

Access to monitoring features generally continues until the subscription expiry date unless otherwise stated.

Data and account effects

Your account and any stored data may remain accessible until the service ends or until you delete the account via the dashboard.

If devices lose connection or the subscription lapses, monitored data collection will stop and historical data may become inaccessible.

Will I get a refund?

Official refund policy

SpyX states refunds are available only if requested within 15 days of purchase.

The policy is strict and includes exceptions that may exclude refunds in many cases.

Practical outcomes and exceptions

• Common exceptions include renewed subscriptions, loss of device connection, or conditions the company cites for denial.
• Many users report refund requests being refused, partially fulfilled, or ignored in practice.

Spyx plans and pricing

Pricing summary

Prices shown are NZD amounts listed in the New Zealand App Store for 2024/2025.

Feature details per plan are not publicly detailed in the listing.

Plans table

Your consumer rights in New Zealand

Consumer Guarantees Act (CGA)

When you buy a digital service directly (web), the CGA generally applies and requires services to be as described, fit for purpose and of acceptable quality.

If those guarantees are breached, you may be entitled to remedies including repair, replacement or refund.

Purchases via app stores

In-app purchases through Apple or Google are governed by Apple/Google policies, which can limit how CGA applies in practice.

For App Store or Play Store purchases you may need to contact Apple or Google to request refunds or raise disputes.

Escalation and enforcement

• If SpyX fails to meet CGA obligations when purchased directly, consider contacting the Commerce Commission or seeking further dispute resolution.
• For disputed charges on app stores, use Apple's or Google Play's dispute mechanisms first, then escalate to consumer agencies if needed.

Customer experiences

Positive reports

• Some users report SpyX was easy to install and worked as expected; a few reviews praise functionality.
• Positive reviews are in the minority compared with complaints.

Negative reports

• Frequent complaints about missing advertised features, requests for extra payment for “extreme” functions, and bait‑and‑switch experiences.
• Many users report unresponsive or non-existent customer support, denial of refunds, difficult cancellation, and billing issues.
• Several reviewers describe the service as deceptive or a waste of money; consult independent review sites before subscribing.

Documentation checklist

Essential items to gather

• Order confirmation email and receipt (from SpyX, Apple, or Google Play).
• Subscription screenshots showing plan, start date, and renewal date.
• Billing transactions from your bank or card statement highlighting the charge.

Supporting evidence

• Screenshots of the dashboard when you toggled subscription off and any confirmation messages.
• Correspondence with SpyX support, timestamps of chat or emails, and any refusal messages.
• If applicable, screenshots showing missing features or device connection issues.

Common mistakes

Assuming support will cancel for you

Many users expect SpyX to cancel App Store or Google Play subscriptions on their behalf.

These platform subscriptions must be cancelled through the device/app store settings; support cannot always do this.

Not documenting cancellation and refund attempts

Failing to keep receipts, confirmation screenshots or emails makes disputes harder to win.

Always save transaction records and correspondence before and after cancelling.

Missing the refund window or auto‑renewal

Waiting beyond the 15‑day refund window often eliminates the chance for a refund, per SpyX’s policy.

Letting a subscription auto‑renew and then attempting cancellation after renewal is a common cause of billing disputes.

Comparative recap

Quick comparison

The table below summarises core points to help you decide next steps and compare expectations versus typical outcomes.

Comparison table

After cancelling

Immediate steps

• Retain screenshots of cancellation confirmation and subscription pages.
• Check your bank/card statement to confirm no further charges occur after cancellation.

Where to get help

• SpyX account portal and review article: SpyX review.
• Managing subscriptions guide referenced by SpyX: Help - managing subscriptions.
• User reviews and complaints: Trustpilot - SpyX reviews.
• General NZ consumer advice: Commerce Commission - Consumers.
• Apple support for subscriptions: Apple - cancel or change subscriptions.
• Google Play support for subscriptions: Google Play - manage subscriptions.

Address

Primary company address

Flat 2304, 23/F, Ho King Commercial Centre, 2 - 16 Fa Yuen Street, Mong Kok, Kowloon, Hong Kong

Notes about contacting from New Zealand

There is no listed New Zealand postal address; use the dashboard and app store dispute channels first.

If you need to escalate, consider contacting New Zealand consumer authorities after collecting documentation.