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Cancel SPYX
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Cancellation service #1 in New Zealand
4.9Calculated on 5.6K reviews
I hereby notify you of my decision to terminate the contract relating to the Spyx service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancel Spyx: Easy Method
What is Spyx
Service overview
SpyX is a subscription-based monitoring service that markets device monitoring and data access features.
It is sold directly via the web and through app stores (Apple App Store and Google Play).
How it is offered
SpyX offers monthly, quarterly and annual plans with pricing shown in the New Zealand App Store listing for 2024/2025.
The company operates from an overseas office; there is no dedicated New Zealand postal address listed for cancellations.
How to cancel Spyx
Cancel via SpyX web dashboard
- Log into your SpyX dashboard (SpyX account portal).
- Go to Profile → My Account.
- Toggle the subscription OFF to stop auto-renewal.
- Confirm the toggle and keep a screenshot of the confirmation for your records.
Cancel via App Store or Play Store
- If you subscribed through Apple, cancel from your device: Settings → your name → Subscriptions, then select the SpyX subscription and cancel.
- If you subscribed through Google Play, open the Play Store app → Menu → Payments & subscriptions → Subscriptions, then find SpyX and cancel.
- SpyX cannot cancel App Store or Google Play subscriptions for you; you must use the platform’s subscription settings.
What happens when you cancel
Access after cancellation
Cancelling typically stops auto‑renewal but usually preserves access for the remainder of the paid period.
Access to monitoring features generally continues until the subscription expiry date unless otherwise stated.
Data and account effects
Your account and any stored data may remain accessible until the service ends or until you delete the account via the dashboard.
If devices lose connection or the subscription lapses, monitored data collection will stop and historical data may become inaccessible.
Will I get a refund?
Official refund policy
SpyX states refunds are available only if requested within 15 days of purchase.
The policy is strict and includes exceptions that may exclude refunds in many cases.
Practical outcomes and exceptions
- Common exceptions include renewed subscriptions, loss of device connection, or conditions the company cites for denial.
- Many users report refund requests being refused, partially fulfilled, or ignored in practice.
Spyx plans and pricing
Pricing summary
Prices shown are NZD amounts listed in the New Zealand App Store for 2024/2025.
Feature details per plan are not publicly detailed in the listing.
Plans table
| Plan | Price | Period | Features |
|---|---|---|---|
| 1 Month Plan | NZ$99.99 | Monthly | Not specified in public listing |
| 3 Months Plan | NZ$149.99 | 3-month | Not specified in public listing |
| 12 Months Plan | NZ$249.99 | Annual | Not specified in public listing |
Your consumer rights in New Zealand
Consumer Guarantees Act (CGA)
When you buy a digital service directly (web), the CGA generally applies and requires services to be as described, fit for purpose and of acceptable quality.
If those guarantees are breached, you may be entitled to remedies including repair, replacement or refund.
Purchases via app stores
In-app purchases through Apple or Google are governed by Apple/Google policies, which can limit how CGA applies in practice.
For App Store or Play Store purchases you may need to contact Apple or Google to request refunds or raise disputes.
Escalation and enforcement
- If SpyX fails to meet CGA obligations when purchased directly, consider contacting the Commerce Commission or seeking further dispute resolution.
- For disputed charges on app stores, use Apple's or Google Play's dispute mechanisms first, then escalate to consumer agencies if needed.
Customer experiences
Positive reports
- Some users report SpyX was easy to install and worked as expected; a few reviews praise functionality.
- Positive reviews are in the minority compared with complaints.
Negative reports
- Frequent complaints about missing advertised features, requests for extra payment for “extreme” functions, and bait‑and‑switch experiences.
- Many users report unresponsive or non-existent customer support, denial of refunds, difficult cancellation, and billing issues.
- Several reviewers describe the service as deceptive or a waste of money; consult independent review sites before subscribing.
Documentation checklist
Essential items to gather
- Order confirmation email and receipt (from SpyX, Apple, or Google Play).
- Subscription screenshots showing plan, start date, and renewal date.
- Billing transactions from your bank or card statement highlighting the charge.
Supporting evidence
- Screenshots of the dashboard when you toggled subscription off and any confirmation messages.
- Correspondence with SpyX support, timestamps of chat or emails, and any refusal messages.
- If applicable, screenshots showing missing features or device connection issues.
Common mistakes
Assuming support will cancel for you
Many users expect SpyX to cancel App Store or Google Play subscriptions on their behalf.
These platform subscriptions must be cancelled through the device/app store settings; support cannot always do this.
Not documenting cancellation and refund attempts
Failing to keep receipts, confirmation screenshots or emails makes disputes harder to win.
Always save transaction records and correspondence before and after cancelling.
Missing the refund window or auto‑renewal
Waiting beyond the 15‑day refund window often eliminates the chance for a refund, per SpyX’s policy.
Letting a subscription auto‑renew and then attempting cancellation after renewal is a common cause of billing disputes.
Comparative recap
Quick comparison
The table below summarises core points to help you decide next steps and compare expectations versus typical outcomes.
Comparison table
| Aspect | SpyX (what to expect) | Recommended action |
|---|---|---|
| Cancellation method | Web dashboard toggle for direct sales; must use Apple/Google for in‑app purchases. | Cancel in the account portal or in your device’s subscription settings; keep screenshots. |
| Refund policy | Refunds only if requested within 15 days; policy is strict and often contested. | Request refund immediately, document everything, and use platform dispute tools if needed. |
| Customer support | Multiple reports of slow or unresponsive support and disputed refund outcomes. | Use written records, escalate to Apple/Google for store purchases, consider consumer agencies for web purchases. |
| Price | Relatively high (e.g. NZ$99.99 monthly; NZ$249.99 yearly in 2024/2025 listing). | Compare alternatives and trial cheaper options before committing long term. |
After cancelling
Immediate steps
- Retain screenshots of cancellation confirmation and subscription pages.
- Check your bank/card statement to confirm no further charges occur after cancellation.
Where to get help
- SpyX account portal and review article: SpyX review.
- Managing subscriptions guide referenced by SpyX: Help - managing subscriptions.
- User reviews and complaints: Trustpilot - SpyX reviews.
- General NZ consumer advice: Commerce Commission - Consumers.
- Apple support for subscriptions: Apple - cancel or change subscriptions.
- Google Play support for subscriptions: Google Play - manage subscriptions.
Address
Primary company address
Flat 2304, 23/F, Ho King Commercial Centre, 2 - 16 Fa Yuen Street, Mong Kok, Kowloon, Hong Kong
Notes about contacting from New Zealand
There is no listed New Zealand postal address; use the dashboard and app store dispute channels first.
If you need to escalate, consider contacting New Zealand consumer authorities after collecting documentation.