Cancellation service #1 in New Zealand
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Surfline service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancel Surfline: Easy Method
What is Surfline
Overview
Surfline is a surf forecasting and live cam service that provides wave forecasts, live camera streams, and premium features such as ad-free cams and enhanced forecast tools.
It is offered globally through web and mobile apps, and subscriptions may be managed through Surfline or third-party stores (Apple App Store / Google Play).
Key features
Premium subscriptions add ad-free cams, advanced forecasts, and special camera features depending on the plan.
Pricing and feature availability can vary by country; check Surfline while located in New Zealand for local pricing and GST details.
How to cancel Surfline
Cancel via App Store (iOS)
- Open your Apple ID / iTunes account settings on your iPhone, iPad or at Apple Support.
- Find Subscriptions, select the Surfline subscription and choose Cancel.
- Canceling disables auto-renewal; you keep access until the end of the current billing cycle.
Cancel via Google Play (Android)
- Open the Google Play Store, tap your profile, then Payments & subscriptions > Subscriptions.
- Select Surfline and tap Cancel subscription.
- Canceling disables auto-renewal; access continues until the current billing period ends.
Cancel via Web (surfline.com)
- Sign in at surfline.com.
- Go to Account → Subscriptions, click Cancel, and optionally answer the short exit survey.
- Your membership will expire at the end of the billing period; cancellation does not automatically refund past charges.
Other cancellation routes
- If purchased directly via Surfline you can also contact Surfline Support by email: support@surfline.com.
- Postal cancellation letters can be sent to the New Zealand office (address below) but email is the standard support channel.
What happens when you cancel
Access after cancellation
Canceling stops future automatic renewals but does not immediately remove access.
You retain full access to Premium features until the end of the paid billing cycle you’ve already paid for.
Billing and renewals
Auto-renewal is disabled on cancel; your subscription will simply expire at the period end instead of renewing.
To avoid future charges, confirm that the subscription shows as canceled in the store or your Surfline account.
Data and account
Your account and preferences typically remain unless you delete the account; cancellation only affects billing for Premium services.
Contact Support if you want account deletion or data removal steps.
Will I get a refund?
General refund policy
Surfline generally does not provide refunds or credits for partially used membership periods; cancellation stops auto-renewal only.
Refunds may be granted on a case-by-case basis at Surfline’s sole discretion.
Refunds for App Store / Google Play purchases
- If you bought the subscription through the Apple App Store, request a refund through Apple.
- If you bought through Google Play, request a refund through Google Play.
- Surfline cannot directly refund those purchases; stores manage those refund requests.
Refunds for direct web purchases
- If charged directly by Surfline (web), you can request a refund by emailing support@surfline.com or submitting a billing assistance request.
- There is no automatic refund from cancelling; any refund is assessed case-by-case.
Surfline plans and pricing
Available plans
Below are approximate plan names and US pricing references; exact NZD pricing and GST may differ for New Zealand residents.
Pricing table
| Plan | Approx. price (USD) | Period | Features |
|---|---|---|---|
| Premium Monthly | US$15.99 | Monthly | Unlimited ad-free cams & forecasts |
| Premium Annual | US$119.99 | Annual | Same as monthly; lower effective monthly rate |
| Premium+ Annual | US$149.99 | Annual | Includes AI Smart Cam features and extra sharing (limited availability) |
| Premium with Ads Annual | US$69.99 | Annual | Full access with brief pre-roll ads on cam play |
Your consumer rights in New Zealand
General protections
New Zealand consumers are protected by laws such as the Consumer Guarantees Act and the Fair Trading Act, which require services to be delivered with reasonable care and skill.
These laws may apply to Surfline where a service is faulty or misrepresented.
Digital content and refunds
Digital subscription refunds are not automatic under Surfline policy; eligibility depends on circumstances such as faulty service or misrepresentation.
For app store purchases you may need to seek remedies through Apple or Google in addition to contacting Surfline.
How to escalate disputes
- First contact Surfline Support: support@surfline.com.
- If unresolved, seek advice from Consumer NZ: consumer.org.nz.
- For serious unfair trading concerns contact the Commerce Commission: comcom.govt.nz.
Customer experiences
Common positive notes
Some users value Surfline’s live cams and the convenience of combined forecasts and camera views.
Premium features like ad-free cams and advanced tools are cited as useful by subscribers who rely on cams.
Common complaints
- Frequent reports of unreliable or down webcams and inaccurate forecasts from some users.
- Complaints about ads, UI issues, aggressive subscription tactics, and difficulties cancelling legacy subscriptions (reported on review sites and forums).
What to expect
User feedback is mixed; consider trying the service for a billing period and keep records of purchases and communications.
If cams or forecasts are critical to you, verify performance in your local spots before committing to long-term plans.
Documentation checklist
What to have before you cancel
- Subscription confirmation email or receipt showing charge date and billing period.
- Account email address or username used for the Surfline subscription.
- Platform used to purchase (Apple App Store, Google Play or Surfline web).
What to include in refund/dispute requests
- Clear statement of desired outcome (cancel, refund, partial credit).
- Relevant screenshots, transaction IDs, and dates of charges.
- Any prior support ticket numbers or email correspondence.
Common mistakes
Not checking where you purchased
Many users attempt to get app-store refunds directly from Surfline. If you bought via Apple or Google you must request a refund from that store.
Check your payment method and receipt before contacting Surfline to avoid delays.
Assuming immediate access loss or automatic refund
Cancelling does not typically trigger an immediate refund; it only stops auto-renewal and leaves access until period end.
Expect to keep access for the remainder of the paid period unless a special refund is granted.
Missing documentation
Not saving receipts, transaction IDs, or support emails slows down refund or dispute handling.
Always keep screenshots and timestamps when reporting problems with cams or forecasts.
Comparative recap
Quick platform comparison
The table below summarizes cancellation and refund flows for each purchase platform, based on Surfline policies.
Comparison table
| Platform | How to cancel | Refund route | Access after cancel |
|---|---|---|---|
| App Store (iOS) | Manage via Apple ID / iTunes account settings | Request refund from Apple App Store | Access continues until end of billing cycle |
| Google Play (Android) | Manage via Google Play account subscriptions | Request refund from Google Play | Access continues until end of billing cycle |
| Web (surfline.com) | Account → Subscriptions on surfline.com, click Cancel | Request refund via Surfline Support (case-by-case) | Membership expires at end of billing period |
After cancelling
Confirm cancellation
- Verify the subscription shows as canceled in the App Store, Google Play, or your Surfline account.
- Keep your cancellation confirmation email or screenshot as proof.
Helpful links and contacts
- Surfline support email: support@surfline.com
- Surfline website and account management: surfline.com/upgrade
- Apple refund help: Apple Support
- Google Play refund help: Google Play Help
Address
Surfline New Zealand registered office
Care of Surfline Legal, Suite 14507, 17b Farnham Street, Auckland 1052, New Zealand.
Contacting by post
Postal cancellation letters can be sent to the address above, but email support at support@surfline.com is the standard and usually faster route.
Similar cancellation services
FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.