Cancel SYNERGY online
Cancellation service #1 in Canada
4.9Calculated on 5.6K reviews
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Synergy service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancel Synergy: Step-by-Step Process
What is Synergy
Overview
Synergy refers here to an online retail presence operating in New Zealand that sells electronics and related goods (referred to in supplier material as Synergy Electronics / Synergy NZ).
Scope
This guide explains how to cancel orders, refund and exchange rules that apply to Synergy's New Zealand online store practices, and how those interact with New Zealand consumer law.
How to cancel Synergy
When you can cancel
You may cancel an order only if the order has not yet been dispatched by Synergy. Cancellation requests after dispatch are not accepted under the store policy.
Step-by-step cancellation process
- Check your order confirmation and account to confirm whether the order has been dispatched.
- If the order has not been dispatched, contact Synergy immediately to request cancellation. Where possible, use the order cancellation option on the store website or your account page.
- If no online cancellation option exists, send a written cancellation request to the store and keep a copy for your records. Use the postal address below if that is the only contact method available.
- If you have already paid, state your payment method and request a refund to the original payment method.
- Keep all proof of your cancellation request (emails, screenshots, postal tracking) until the cancellation and any refund are finalised.
What happens when you cancel
Access and delivery
If the order is successfully cancelled before dispatch, Synergy will stop the fulfilment and the item will not be shipped to you.
Account, licences and data
For physical goods, cancelling an order affects shipment only; it does not apply to third-party software licences or unrelated services unless explicitly stated by the seller.
Will I get a refund?
Standard store policy
If payment was already made and the order is cancelled before dispatch, Synergy will issue a refund to the original payment method used for the purchase.
Exceptions and other refund situations
- Exchanges: Accepted within 14 days for items returned unopened, unused, and in original packaging; exchanges only, no refund for change of mind or mistaken purchase.
- Faulty, damaged or incorrect goods: Refunds or replacements are available after inspection if a fault, damage or wrong item is confirmed.
- Change of mind: The store policy does not provide refunds for change of mind or mistaken purchases - exchanges only in the 14-day window and only if unopened.
Synergy plans and pricing
Available plans
The following table lists Synergy (software) plans and one‑time USD pricing where available. No official NZD pricing was identified in source material.
Pricing notes
Prices below are listed in US dollars as per available information. If NZ-dollar pricing is required, check the store or App Store for localised charges and taxes.
| Plan | Price (USD) | Period | Key features |
|---|---|---|---|
| Synergy 3 Lite | US$15.00 | One‑time | Control computers over LAN; copy/paste; up to 3 computers |
| Synergy 3 Plus | US$19.00 | One‑time | Includes Lite features; adds TLS/SSL encryption and hotkeys; up to 5 computers |
| Synergy 3 Max (Ultimate) | US$29.00 | One‑time | Includes Plus features; up to 15 computers |
Your consumer rights in New Zealand
Statutory guarantees
Under New Zealand law (for example the Consumer Guarantees Act), you have rights to repairs, replacements or refunds where goods are faulty, not fit for purpose, or do not match their description.
How statutory rights interact with store policy
- Statutory consumer rights cannot be excluded by a store’s policy. If the store policy is less favourable than the law, the law prevails.
- Even if the store refuses a change‑of‑mind refund, you retain rights for faulty or misdescribed goods under NZ consumer law.
Customer experiences
Positive feedback
Some users report helpful, fast technical support, straightforward setup and reliable performance across multiple platforms for the Synergy software product.
These positive comments are documented in public reviews and praise support responsiveness.
Negative feedback
Other users report instability issues and compare the software unfavourably with free alternatives. A small number mention poor stability or dissatisfaction with customer service.
For details, see public review pages linked below in the resources section.
Documentation checklist
What to include when requesting cancellation
- Order number and order date as shown on your confirmation.
- Name used on the order and the email address or phone number attached to the order.
- Payment method and proof of payment (receipt or bank/credit card statement showing the charge).
- Clear statement that you request cancellation and whether you request a refund to the original payment method.
If returning goods or claiming a fault
- Photos of the damaged or incorrect item and packaging where relevant.
- Proof that the item is unopened/unused if requesting an exchange for change of mind within 14 days.
- Keep tracking numbers and postal receipts for any returns you send.
Common mistakes
Trying to cancel after dispatch
A frequent error is assuming an order can be stopped after dispatch. Store policy allows cancellation only before dispatch. If the item has shipped, prepare to follow the store's returns or replacement process instead.
Assuming change-of-mind refunds apply
Don't assume you will get a refund for a change of mind. Synergy's policy allows exchanges within 14 days for unopened items but does not issue refunds for change of mind or mistaken purchases.
Comparative recap
Quick policy comparison
The table below summarises key points: cancellation eligibility, refunds for change of mind, and remedies for faults or incorrect goods.
How to read the table
Use this as a quick reference. For detailed conditions, refer to the store pages and NZ consumer law links provided below.
| Topic | Store policy (Synergy NZ) | Statutory position (NZ consumer law) |
|---|---|---|
| Order cancellation | Allowed only if order not dispatched; refund to original payment method if paid. | Orders may be cancelled subject to contract terms; statutory rights remain for faults. |
| Change of mind | No refunds; exchanges only within 14 days if unopened and unused. | No statutory right to a change‑of‑mind refund; store may offer exchanges or credit at its discretion. |
| Faulty / incorrect goods | Replacement or refund available after inspection if fault is confirmed. | Consumers are entitled to repair, replacement or refund for goods that fail to meet guarantees. |
| Pricing currency | Pricing may be shown in USD for software plans; no official NZD prices located. | Local taxes and foreign exchange may affect final payable amounts. |
After cancelling
What to expect
If your cancellation is accepted before dispatch, expect confirmation of the cancellation and a refund to the original payment method if you paid.
Where to get more help
- Synergy Electronics delivery/refund information: Synergy Electronics Delivery/Refunds/Cancellation
- Related NZ online store return guidance used as a reference: Synergy Hair - Delivery, Returns & Warranty
- Public reviews for Synergy (software) on Trustpilot: Trustpilot - Symless / Synergy
Address
Postal contact
Synergy NZ, PO Box 80243, Green Bay, Auckland 0643, New Zealand.
Notes about using the address
- Send written cancellation requests here if no online cancellation route is offered.
- Keep proof of posting (tracking or receipt) and copies of any letters you send.
Similar cancellation services
FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.