Cancellation service #1 in New Zealand
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Unison service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancel Unison: Easy Method
What is Unison
Overview
Unison is an electricity distribution company serving parts of New Zealand. It operates and maintains the local distribution network and manages line charges applied to electricity supply.
Services provided
Unison is responsible for the physical network (poles, wires, substations) and charges related to distribution, not retail electricity sales. Customer billing and retail plans are handled by electricity retailers.
How to cancel Unison
Cancel via web portal (recommended)
- Sign in to your Unison account on the web portal.
- Go to the Subscription pane.
- Click the dropdown next to "Downgrade," select "Cancel," and confirm the cancellation.
- You will retain access until the end of the current subscription period.
If you cannot cancel online
- Send written cancellation correspondence to Unison’s postal address (see Address section below).
- If your subscription was set up through an app store and you cannot cancel via the web portal, cancel via your App Store or Google Play account - specific app-store instructions were not found in Unison’s help articles.
What happens when you cancel
Access and renewal
When you cancel via the Unison web portal you keep access until the current paid subscription period ends.
After the period ends the subscription stops renewing and access to subscriber-only services will cease on the expiry date.
Data and account details
Unison may retain account and billing records as required by its policies and regulatory obligations.
Keep copies of cancellation confirmations and final bills for your records to resolve any future queries.
Will I get a refund?
Standard refund policy
- Fees already paid for a subscription period are generally non-refundable upon cancellation.
- Cancellation does not trigger a pro rata refund; you retain service until the period ends but do not get money back for the remaining time.
Exceptions and dispute options
- Unison (or its related companies) may consider refunds or partial refunds on a case-by-case basis at their sole discretion.
- If you believe a refund is owed, contact Unison support and provide documentation; unresolved complaints can be escalated to Utilities Disputes Limited after internal processes.
For Unison’s broader terms see their terms and conditions: Unison Colour Terms (example).
Unison plans and pricing
Pricing summary
Unison does not sell retail electricity plans; it sets distribution (line) charges that retailers pass on to consumers.
Notable change
An estimated average increase in distribution charges begins April 1, 2025, which may affect total household bills depending on the retailer.
| Plan | Price | Period | Features |
|---|---|---|---|
| Electricity Distribution Line Charges (average household) | approximately +NZ$14.00 per month | Monthly (2025/26 year) | Increase in distribution portion of bill (line charges) by ~23% |
Your consumer rights in New Zealand
Statutory protections
Your consumer rights under New Zealand law, such as the Consumer Guarantees Act 1993, remain in force and are not affected by Unison's internal policies.
If goods or services do not meet guarantees you may be entitled to remedies under the Act.
Complaints and external review
- Unison’s internal complaints handling is free of charge.
- If a complaint is not resolved within 20 working days you may refer the matter to Utilities Disputes Limited, a free external dispute resolution service.
For feedback and contact options see Unison’s feedback page: Give Unison my feedback.
Customer experiences
Positive feedback
Many customers praise Unison staff for helpful, transparent and professional communication and support in positive reviews.
Positive comments often highlight clear and responsive service from certain team members.
Negative feedback
Some customers report delays in customer service, broken promises, and difficulty getting issues resolved, including repeated unanswered communications.
Trustpilot shows a meaningful share of 1-star reviews, reflecting a minority of highly negative experiences.
Documentation checklist
Before you cancel
- Account number and full customer name
- Registered email address and phone number
- Recent invoice or billing statement showing charges
When you cancel
- Screenshot or confirmation of the web-portal cancellation action
- Date and time of cancellation request
- Any written correspondence with Unison (emails, letters)
- Proof of identity if requested (photocopy of ID) and postal address for written notices
Common mistakes
Assuming app-store cancellation applies
Some customers assume cancelling in an App Store or Google Play subscription area automatically cancels the Unison web subscription; Unison’s help content documents cancellation via the web portal.
If you subscribed through an app store, check the app-store subscription settings as well.
Not keeping confirmation and expecting automatic refunds
Customers often do not save cancellation confirmations and later dispute billing; keep records of the cancellation action or mailed correspondence.
Expecting an automatic refund is a common mistake - fees already paid are generally non-refundable unless Unison decides otherwise.
Comparative recap
Quick comparison
| Item | Web portal subscription | App Store / Google Play |
|---|---|---|
| How to cancel | Sign in → Subscription pane → dropdown next to "Downgrade" → Cancel → Confirm | No specific Unison instructions found; cancel via your App Store/Google Play subscription settings if applicable |
| Refunds | Generally no refunds for remaining period; case-by-case consideration possible | Refunds depend on app-store rules and Unison’s discretion; check both parties' policies |
| Access after cancel | Access continues until end of paid period | Access depends on how subscription was billed; confirm status with both app store and Unison |
After cancelling
What to check
- Save the cancellation confirmation and any final invoice or statement.
- Monitor your billing for one or two cycles to ensure no further charges are taken.
Useful links and escalation
- Cancellation help article: How do I cancel my subscription? (Unison Zendesk)
- Unison feedback and complaints: Give Unison my feedback
- External dispute resolution: Utilities Disputes Limited
Address
Postal address for cancellation correspondence
Send written cancellation notices or correspondence to:
Unison PO Box 555 Hastings 4156 New Zealand
Notes on sending mail
Use recorded delivery or keep a copy of posted letters and proof of postage. Include your account number and contact details in any written notice.
Similar cancellation services
FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.