Cancel X-Vpn: Easy Method

What is X-Vpn

Overview

X-Vpn is a commercial virtual private network (VPN) service that provides encrypted internet access and server locations across multiple countries.

The provider offers apps for mobile and desktop, subscription plans sold on its website and through platform stores, and customer support via email and online help pages.

Main features

Typical features include unlimited bandwidth, multiple device support, and utilities for network privacy and streaming access.

Pricing is listed in USD on X-Vpn's site and converted to NZD at checkout or by the platform store.

How to cancel X-Vpn

On iOS (App Store)

• Open the Settings app on your iPhone/iPad and tap your name, then Subscriptions.
• Find X-Vpn and tap Cancel Subscription to turn off auto-renewal; auto-renew must be turned off at least 24 hours before the end of the trial or billing period.
• Note: canceling stops future renewals but the current paid period remains active until it expires.
• App Store listing: X-Vpn on the App Store (NZ).

On Android (Google Play)

• Open the Google Play Store, tap your profile, then Payments & subscriptions → Subscriptions.
• Select X-Vpn and tap Cancel subscription to stop renewals.
• Refunds for Google Play purchases must follow Google's refund process (within 48 hours use the standard Google Play refund flow).
• If over 48 hours, contact X-Vpn support for assistance but cancellations must still be managed in Google Play.

Web (direct purchase via website)

• Log into your X-Vpn account on the website if you have one, or contact support to request cancellation.
• Email support: [email protected] and state your account details and cancellation request.
• Web purchases (Credit Card, PayPal, Paymentwall) have a 30-day money-back guarantee for first subscriptions - request refunds from support.

What happens when you cancel

Access and renewal

Cancelling a subscription stops automatic renewal but does not usually remove access immediately.

Your service typically continues until the end of the current billing period or trial unless the platform states otherwise.

Account and data

Your account credentials generally remain active after cancellation so you can log in, reinstall, or re-subscribe later.

Check X-Vpn's terms or contact support if you need account deletion or data retention details.

Will I get a refund?

Web purchases (Credit Card, PayPal, Paymentwall)

First-time web subscriptions are covered by a 30-day no-questions-asked money-back guarantee.

Refunds are processed to the original payment method within about 15 working days; amounts are in USD and may vary due to exchange rates.

In-app, crypto, and other exceptions

• In-app purchases (App Store, Google Play, Amazon, Galaxy Store, Huawei AppGallery) must be refunded through the corresponding platform; X-Vpn cannot directly process those refunds.
• Crypto payments via CoinPayment are non-refundable per X-Vpn policy.
• Subscriptions bought with phone credit or gift cards are non-refundable.

For full details see X-Vpn's terms: X-Vpn terms & refund policy.

X-Vpn plans and pricing

Current plans

Notes on pricing

Prices are shown in USD on X-Vpn's site; your bank or platform converts to NZD and may add local taxes or fees.

For exact final prices check the checkout flow on the website or the NZ App Store at purchase time.

Your consumer rights in New Zealand

Key rights under NZ law

New Zealand consumer law (e.g., the Consumer Guarantees Act and Fair Trading Act) can apply to digital services.

If a service fails to meet acceptable quality, performance, or description you may be entitled to remedies such as repair, replacement, or refund even outside stated refund windows.

What to do if you have a dispute

• Contact X-Vpn support first and keep records of communications and transaction IDs.
• If unresolved, you can contact your payment provider to dispute the charge or seek advice from Citizens Advice Bureau or the Commerce Commission.
• Keep copies of receipts, screenshots of product descriptions, and any error messages to support your claim.

Customer experiences

Positive feedback

• Many users praise speed, reliability and helpful customer support with comments like "Incredible VPN… Smooth, Fast, Efficient".
• Other reviews note the VPN works well in restricted networks and praise support responsiveness for certain queries.

Common complaints

• Some users report difficulty cancelling subscriptions or slow/unhelpful live chat responses.
• Refund-related complaints include long delays or refusal for crypto payments; several users state crypto purchases were deemed non-refundable.
• Source for reviews: Trustpilot NZ - X-Vpn.

Documentation checklist

What to collect before you cancel

• Order number or transaction ID from your purchase confirmation email.
• Account email used with X-Vpn and the platform used to subscribe (App Store, Google Play, website).
• Payment method details (last 4 digits of card, PayPal ID, or crypto transaction ID).

Useful supporting documents

• Screenshots of subscription status, receipts, and any error messages or service issues.
• Copies of correspondence with X-Vpn support, including dates and response content.
• If disputing via your bank, a timeline of events and proof of attempts to resolve directly with the provider.

Common mistakes

Cancellation timing errors

Waiting until the billing date can cause an automatic renewal; turn off auto-renew at least 24 hours before the trial or billing period ends for App Store purchases.

Some users assume immediate access removal on cancel - most subscriptions remain active until the paid period ends.

Refund expectation errors

Expecting a refund from X-Vpn for App Store or Google Play purchases is a common mistake; refunds for those purchases must go through the respective store.

Purchasing with crypto and expecting a refund contradicts X-Vpn's stated policy that CoinPayment crypto sales are non-refundable.

Comparative recap

At-a-glance comparison

Recommendation

For App Store/Google Play purchases always cancel through the platform and request refunds from that platform first.

For web purchases, collect your transaction details and email X-Vpn support within 30 days for the best chance of a refund.

After cancelling

Checklist

• Confirm cancellation email or subscription status in the platform (App Store, Google Play, or X-Vpn account).
• Monitor your bank or card statement for any refunds and keep screenshots of transactions.
• Uninstall the app if you no longer need it and change any related passwords if desired.

Useful links

• X-Vpn support and help centre: X-Vpn Help Center
• X-Vpn terms & refund policy: Terms & Refund Policy
• App Store listing (NZ): X-Vpn on the App Store (NZ)
• Trustpilot reviews (NZ): Trustpilot NZ - X-Vpn
• Email X-Vpn support: [email protected]

Address

Registered address

Free Connected Limited, Room 3, 27/F, Ho King Commercial Centre, No. 2-16 Fa Yuen Street, Kowloon, Hong Kong.

No New Zealand postal address found

There is no published New Zealand postal address for X-Vpn; use the registered Hong Kong address or email support for official correspondence.