Cancel Yell: Easy Method

What is Yell

Overview

Yell is a directory and digital-marketing provider that offers listings, websites, pay-per-click management and other online advertising products for businesses.

Services are typically sold to businesses on fixed-term contracts and ongoing marketing packages rather than one-off consumer sales.

Common product types

Typical offerings include business listings, bespoke websites, PPC management, and marketing packages that combine several services.

Some Yell products also include tools or apps for payments and point-of-sale functionality.

How to cancel Yell

General cancellation steps

• Check your contract for the minimum term and any notice period before cancellation.
• If you have a paid Yell product and you are past the minimum term, call Yell in New Zealand on 0800 803 803 during business hours to request cancellation.
• If you only have a free listing, use Yell’s website contact channels or the online messaging option instead of calling.

Step-by-step phone procedure

• Prepare your business name, account ID, and any customer or invoice numbers before calling.
• Call 0800 803 803 and state clearly you wish to cancel; ask for the cancellation reference and the effective date.
• Note the agent’s name, time of call and any confirmation number; follow up in writing if possible.

What happens when you cancel

Access and service end dates

Paid services typically continue until the end of your current billing period or until the agreed notice period expires.

After your cancellation takes effect, access to paid features (website edits, PPC management, premium listing placements) will usually stop.

Data and listings

Your public business listing may remain live in a reduced or free form unless you request full deletion.

Request a copy or backup of any website content, analytics or customer data before the cancellation date.

Billing and renewals

Contracts commonly roll to month‑to‑month after the minimum term; cancelling ends future billing after the notice period.

Cancel direct debit or card authorisations if you are concerned about further charges and confirm cancellation in writing.

Will I get a refund?

Standard refund policy

There is no general automatic cooling-off refund for business-to-business contracts in many cases; refunds are not guaranteed on standard cancellation.

Yell’s own terms allow a refund if they make a material change and you notify them within 14 days of that change.

Exceptions and how to claim

• If Yell materially changes the service, you can terminate within 14 days and seek a proportionate refund for unused future charges.
• If you believe you were mis‑sold the service or there was a breach of contract, document the issues and raise them in writing when requesting a refund.
• Dispute billing through your bank if direct debit continues after valid cancellation, but first exhaust Yell’s internal complaints process.

Yell plans and pricing

Plan overview

Below are example plan entries and fees where publicly available. No NZD subscription table for 2024/2025 was located; individual quotes often vary by business size and requirements.

Pricing table

Your consumer rights in New Zealand

Applicability of NZ consumer law

New Zealand consumer protection laws (such as the Consumer Guarantees Act) apply to consumer transactions but generally do not cover business-to-business contracts.

If you are using Yell for a business, statutory consumer cooling-off rights often do not apply to that contract type.

Protections and actions for businesses

• If Yell materially changes the service, their terms may allow termination and a refund for unused charges if you notify them within 14 days.
• If you suspect misrepresentation or unfair conduct, you can raise a complaint in writing and consider contacting a business adviser or legal counsel.
• Keep written records of conversations, cancellation requests and any promises made by Yell to support disputes.

Customer experiences

Positive feedback

Many customers praise individual Yell consultants for helpfulness, patience and practical guidance.

Some businesses report improved online presence and lead generation after using Yell’s services.

Negative feedback

Frequent complaints include perceived poor value, low lead volumes and ongoing costs that feel high for results received.

There are also reports of more severe issues such as delayed websites, incorrect tracking numbers and unsatisfactory support in some cases.

Documentation checklist

Essential documents to gather

• Signed contract or terms of service that state the minimum term and notice period.
• Invoices, recent statements and proof of payments (direct debit or card receipts).
• Account identifiers: business name, account number, email on file and contact phone number.

Evidence for disputes

• Copies of emails, chat transcripts or notes from telephone calls, including dates and agent names.
• Screenshots or documents showing promised deliverables, deliverable dates, or advertising performance reports.
• Any cancellation confirmations, reference numbers or written acknowledgements from Yell.

Common mistakes

Failing to check contract terms

Many businesses attempt to cancel without first checking their minimum term and notice period.

This can lead to unexpected continued billing or early termination fees that could have been avoided.

Not getting written confirmation

Relying solely on a phone call without a written cancellation confirmation is a frequent error.

Always request and save a cancellation reference or follow up by email to create a written record.

Comparative recap

Quick comparison

After cancelling

Immediate steps

Save any confirmation or reference number provided at cancellation and request a written confirmation by email or message.

Check your bank or merchant statements for further debits and cancel any ongoing direct debit instructions if necessary.

Helpful links and follow-up

• When can I cancel my Yell contract?
• How do I cancel my Yell advertising or product?
• Yell advertising terms and conditions

Address

Phone cancellation

Yell New Zealand requires cancellations by phone. Call 0800 803 803 to request cancellation and ask for the cancellation reference number.

Prepare account details before calling to speed up the process.

No postal address available

There is no public postal address for cancellations; do not rely on post as the primary cancellation route.

If you need written confirmation, request an email or messaging acknowledgement from the Yell representative during the call.