Cancellation service #1 in New Zealand
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Yi Technology service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancel Yi Technology: Easy Method
What is Yi Technology
Overview
Yi Technology is a provider of consumer camera hardware and cloud subscription services, commonly known for the YI Home app and YI Cloud subscriptions. Services include cloud storage, playback and live-view features that may require paid plans.
How the service is commonly accessed
Users typically manage Yi subscriptions through the Yi Technology website or the YI Home mobile app on iOS and Android devices.
Some subscriptions are billed via Apple App Store or Google Play; these must be managed through the respective platform account settings.
How to cancel Yi Technology
Cancel via Yi Technology website (Web)
- Log in → My YI Cloud → Subscription management
- Select the subscribed plan → Cancel subscription → Confirm
Cancel via YI Home app (mobile)
- iOS app: Open app → Account → My Subscription → Find your plan → Tap “Cancel subscription” → Confirm
- Android app: Open app → Account → Manage Subscription → Select active subscription → Click “Cancel subscription” → Confirm
Cancel subscriptions billed by Apple or Google
- App Store / iOS: Cancel through your iOS device’s Apple ID subscription settings; Yi cannot cancel it for you.
- Google Play / Android: Cancel using Google Play’s subscription settings; Yi cannot process these cancellations.
What happens when you cancel
Access to service after cancellation
After cancelling, your access to cloud features typically continues until the end of the current billing period.
Local device features such as SD‑card recording or local live view may remain available depending on the device and settings.
Renewal and billing
Cancelling prevents future automatic renewals; it does not always trigger an immediate refund unless you meet refund conditions.
For App Store/Google Play subscriptions, billing and renewal are managed by Apple or Google and follow their rules.
Will I get a refund?
General refund policies
New customers on a free trial: the first month is free. If cancelled within the first month there is no charge.
If a paid one‑off purchase included an extra month trial, cancelling within the first month makes you eligible for a full refund.
Returning customers and time limits
- Returning customers (no free trial): a seven‑day refundable period after purchase applies.
- Full price refundable if cancelled within seven days; otherwise the purchase is generally non‑refundable.
Refund procedure and timelines
- Contact Support Center (email or phone) with account info, order number and reason to request a refund.
- Service ends and refund is processed after verification.
- Credit card refunds: typically 7 - 30 business days; PayPal refunds: up to 7 business days.
Yi Technology plans and pricing
Pricing availability
No exact NZD pricing is published in available New Zealand App Store listings or Yi’s public pages for New Zealand.
Displayed or published prices may appear in USD; no official NZD equivalents are confirmed.
Summary table
| Plan name | Billing currency | Price (NZ) |
|---|---|---|
| Cloud subscription plans | Varies (often shown in USD) | Varies |
Your consumer rights in New Zealand
Relevant legislation and protections
In New Zealand, consumer protections such as the Consumer Guarantees Act 1993 and the Fair Trading Act 1986 apply to goods and some services. These laws protect consumers from misleading conduct and require services to be provided with reasonable care and skill.
Practical steps if you have a dispute
- Keep evidence of purchase, cancellation attempts and communications.
- Contact Yi support first to seek resolution and request written confirmation of cancellation and any refund.
- If unresolved, you can seek advice from the Commerce Commission, Citizens Advice Bureau or your payment provider regarding chargebacks or disputed transactions.
Customer experiences
Negative reports and common complaints
Users have reported excessive or intrusive in‑app ads, forced ad viewing before camera access, and short viewing windows without a subscription.
There are multiple complaints describing subscriptions as required for essential features and difficulties cancelling subscriptions or being charged after attempts to cancel.
Positive feedback and balance
The dataset provided contains few documented positive reviews; many issues relate to billing and app experience rather than hardware quality.
When considering cancellation, weigh your device’s local functionality (SD card recording, local access) against cloud features you may lose.
Documentation checklist
What to gather before contacting support
- Account email or username associated with the YI account.
- Order number, subscription ID or transaction receipt.
- Dates of purchase, trial start and cancellation attempts.
- Screenshots of subscription pages, cancellation screens, and any confirmation emails.
Additional supporting items
- Payment method details (last 4 digits of card, PayPal email) for refund tracking.
- Device model and app version if the issue relates to app behaviour or ads.
Common mistakes
Failing to cancel through the correct platform
A common mistake is trying to cancel an App Store or Google Play billed subscription via Yi’s website or support. Apple and Google manage those subscriptions and must be cancelled in their account settings.
Not keeping cancellation proof
Another frequent error is not saving cancellation confirmations or screenshots. Without proof, disputes over continued billing become harder to resolve.
Comparative recap
Quick comparison headings
The table below compares cancellation routes, refund eligibility and typical processing time for each method.
Comparison table
| Method | How to cancel | Refund eligibility | Processing time |
|---|---|---|---|
| Web (Yi Technology site) | Log in → My YI Cloud → Subscription management → Cancel → Confirm | Depends on trial status and 7‑day rule; see refund policy | Refunds: 7 - 30 business days (card) or up to 7 days (PayPal) |
| YI Home app (iOS) | Account → My Subscription → Find plan → Cancel subscription → Confirm | Depends on trial status and 7‑day rule; contact support for paid refunds | Refunds: as above; App Store refunds follow Apple policies |
| YI Home app (Android) | Account → Manage Subscription → Select subscription → Cancel → Confirm | Depends on trial status and 7‑day rule; contact support for paid refunds | Refunds: as above; Google Play refunds follow Google policies |
| App Store / Google Play | Cancel via Apple ID or Google Play subscription settings | Refunds handled by Apple or Google; Yi cannot directly cancel or refund | Processing times per Apple or Google policies |
After cancelling
Immediate actions
Save any confirmation messages or emails that show your subscription has been cancelled.
If you are still billed after cancellation, gather evidence and contact Yi support and your payment provider promptly.
Helpful links
- Yi Technology official site
- Apple: view or cancel subscriptions (NZ)
- Google Play: cancel subscriptions
- New Zealand Consumer Protection (Commerce Commission)
- Citizens Advice Bureau NZ
Address
Registered local contact (note)
YIYI LIMITED is a New Zealand-registered entity with an address listed as:
4 Crown Hill Close, Forrest Hill, Auckland, 0620, New Zealand
Important caveat
This address is for YIYI LIMITED and may not be the official Yi Technology international headquarters. Yi Technology’s official website does not list a confirmed New Zealand postal address.
Similar cancellation services
FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.