Cancellation service #1 in New Zealand
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Barnes & Noble service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancel Barnes & Noble: Easy Method
What is Barnes & Noble
Overview
Barnes & Noble is a US-based bookseller and digital content retailer operating bn.com and the NOOK digital platform.
They sell physical books, NOOK devices, eBooks, audiobooks, and subscription content, and offer a Premium Membership service.
How they sell to international customers
Barnes & Noble lists prices and terms in USD and ships internationally in some cases; not all US policies map cleanly to New Zealand consumers.
Membership pricing and some platform behaviours (App Store / Google Play) may follow the store or platform used to buy the product.
How to cancel Barnes & Noble
Cancelling a physical order on bn.com
- Sign in to bn.com and open "My Account".
- If a "Cancel" link appears beside your item immediately after ordering, select the items you want to cancel and confirm the cancellation.
- If no "Cancel" link is shown (after the brief window), you cannot cancel the order online and must follow the returns process after delivery.
Cancelling digital purchases, subscriptions and memberships
- eBooks ordered on bn.com: may be cancelable for a short time after purchase; check "My Account" and order details.
- eBooks purchased directly on a NOOK device: cannot be canceled or refunded.
- Magazine/newspaper digital subscriptions: cancel in the NOOK Library under Settings → Unsubscribe; cancelling does not produce a refund.
- Memberships (Premium Membership): can be cancelled at any time via bn.com, Member Services, or in-store with your Member card. Refund eligibility has conditions (see refunds section).
- If you purchased a membership through Apple or Google, cancel via the platform: iOS Settings → Subscriptions (Apple) or Google Play Store → Subscriptions (Android).
What happens when you cancel
Effect on order fulfilment
If you successfully cancel within the very brief post-order window, fulfilment is stopped and the order will not ship.
If cancellation is attempted after that window, items may still ship and you must use the returns process to get a refund.
Effect on digital access and renewals
For magazine/newspaper subscriptions, cancelling stops future renewals but you usually retain access to paid issues through the remainder of the paid term.
Membership cancellations stop future billing; access to benefits may end immediately or at the end of the paid period depending on the terms and refund eligibility.
Will I get a refund?
Standard refund rules for physical items
Physical items bought on bn.com can be returned within 30 days of delivery for a refund to the original payment method.
Return postage is typically at the customer's expense unless the return is due to a Barnes & Noble error.
Exceptions and digital content
- Holiday extension: items purchased 1 Nov - 31 Dec 2025 may be returned through 31 Jan 2026 with proof of purchase.
- NOOK devices bought via the NOOK Store: full refund within 14 days of receipt; BN covers return postage only if BN is at fault.
- Digital content (eBooks, audiobooks, digital magazines/newspapers, access codes, gift cards, opened shrink-wrapped items) are listed as non-refundable.
- Magazine/newspaper digital subscriptions: cancelling does not provide a refund for unused issues; you can access remaining issues through the paid term.
- Membership refund: full refund only if cancelled within 30 days of purchase or renewal and no membership benefits have been used.
For official BN return and refund details see the Refund and Return Policies page: Refund and Return Policies.
Barnes & Noble plans and pricing
Known plan
Barnes & Noble publishes the Premium Membership price in USD; no official NZD pricing is provided for New Zealand.
Price table
| Plan | Price | Notes |
|---|---|---|
| Premium Membership | US$39.99 per year | Price published in USD; NZ pricing not provided |
Your consumer rights in New Zealand
Key NZ consumer protections
New Zealand law (for example, the Consumers Guarantees Act) requires goods to be of acceptable quality and to match their description.
Where goods are faulty or misdescribed, remedies such as repair, replacement or refund may apply regardless of a seller's stated policy.
Distance and digital purchases
For remote digital purchases there is generally not an automatic 14‑day cancellation right, but CGA protections can still apply for faulty or misrepresented goods.
If Barnes & Noble's stated policies conflict with NZ rights, New Zealand consumers may still be entitled to statutory remedies and should seek local consumer guidance if needed.
Customer experiences
Positive feedback
Some customers report good prices on books and helpful in-store staff when available.
Positive comments include satisfaction with selection and seasonal merchandise in some reviews.
Common complaints
Frequent negative reports relate to long or delayed shipping, orders arriving late, or cancellations after long waits.
Other complaints include charged-but-undelivered items, poor communication about order status, and difficulty obtaining refunds or helpful customer service.
Documentation checklist
What to prepare before contacting Barnes & Noble
- Order number and order date (from bn.com confirmation email).
- Proof of payment (card statement or payment confirmation).
- Screenshots of order status, error messages, or the missing "Cancel" link.
- Membership card number or account email for membership cancellations.
Additional evidence for disputes
- Photos of damaged goods or packaging, serial numbers for devices, and delivery receipts.
- Record of communications with BN (dates, times, names, screenshots of chat or email).
- If relevant, evidence of attempted cancellation and bank processing timelines for refunds.
Common mistakes
Trying to cancel after the brief window
Many customers attempt to cancel physical orders after the immediate post-order window; bn.com only allows cancellation during that brief timeframe.
After that, the only option is to accept delivery and return the item under the returns policy.
Expecting refunds for digital content
Expecting automatic refunds for eBooks, audiobooks, or opened digital items is a frequent error; these items are listed as non-refundable.
Also, NOOK-device purchases are non-cancelable on-device and will not be refunded by BN under normal policy.
Comparative recap
Quick comparison table
| Feature | Barnes & Noble (bn.com) | Typical New Zealand consumer expectation |
|---|---|---|
| Physical order cancellation | Very brief post-order cancel window in My Account; otherwise use returns | Right to remedies for faulty goods; returns and refunds expected for valid returns |
| Digital content | eBooks may be cancelable briefly; NOOK device purchases not cancelable; digital content generally non-refundable | Digital sales often non-refundable unless faulty or misrepresented; NZ law may require remedy |
| Subscriptions | Can cancel anytime via NOOK Library; no refund for unused issues | Cancel future billing expected; refunds for unused portions not always granted but check local rights |
| Memberships | Cancel anytime; full refund only within 30 days if benefits unused | Platform purchase rules and local consumer protections both relevant |
After cancelling
What to check immediately
Confirm the cancellation confirmation email and check your bn.com order history for status changes.
Monitor your bank or card statement for a refund; allow additional days for bank processing.
Where to get help and next steps
- Order cancellations and returns: Cancel an Order
- Refunds and returns policy: Refund and Return Policies
- Magazine and newspaper subscription cancellation: Cancel Subscriptions
- If you bought through app platforms, cancel via Apple or Google subscription settings on your device.
- If issues remain unresolved and you are in New Zealand, consider contacting local consumer protection agencies for guidance on statutory rights.
Address
Corporate postal address in New Zealand
Barnes Products NZ Ltd., B/92-94 Railside Ave, Henderson, Auckland 0612, New Zealand
Notes about cancellations by post
No separate cancellation-specific postal address was located; use bn.com account options or Member Services for cancellations where possible.
For returns, follow bn.com return instructions and, if required, include the documentation checklist above.
Similar cancellation services
FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.