Cancel Countdown: Easy Method

What is Countdown

Overview

Countdown is a New Zealand supermarket brand and a consumer-facing app called "Countdown · Event Timer" listed on app stores. It provides shopping, delivery and subscription features depending on the channel used.

Where services appear

Services and subscriptions can be delivered via the iOS App Store, Google Play Store or other web flows. Specific cancellation and refund processes depend on the channel you used to subscribe or purchase.

How to cancel Countdown

Cancel via iPhone / iPad (App Store)

• Open Settings on your iPhone or iPad and tap your name, then tap Subscriptions.
• Find the Countdown subscription and tap Cancel Subscription.
• Cancel at least 24 hours before the end of the current period to stop auto-renewal; you cannot end the current active period early. For details see the CountDown terms.

Cancel via Google Play (Android)

• Open the Play Store app and tap your profile, then Payments & subscriptions > Subscriptions.
• Select the Countdown subscription and tap Cancel subscription.
• Cancelling stops future renewals; you will typically retain access until the end of the paid term. See Google Play guidance: Google Play subscriptions.

Web or other channels

• There is no clear official guidance about cancelling web-based subscriptions directly via a Countdown website; terms suggest management is through the purchase channel (App Store or Google Play).
• If you used a web checkout, check confirmation emails for cancellation links and contact support if unclear. See the CountDown terms.

What happens when you cancel

Access after cancellation

For Play Store subscriptions you normally keep access until the end of the paid term after cancelling.

For App Store subscriptions the subscription will not auto-renew but an active period cannot be ended early; you keep access for the remainder of that period.

Auto-renewal and future charges

Cancellation stops future automatic renewals. You must cancel before the renewal cutoff to avoid the next charge.

Data and account retention

Countdown’s terms do not clearly specify long-term data retention for cancelled accounts. Check the app’s privacy policy or contact support for account and data questions.

Will I get a refund?

Subscription refunds

Refunds for subscriptions are subject to the rules of the store you used (Apple or Google). Contact Apple or Google for subscription refund requests under their processes.

In-store pricing and product refunds

Countdown’s in-store policy for pricing errors often refunds the difference and may let you keep a single incorrectly priced item free of charge; multiples are treated differently.

• If charged more than the shelf price and you notice after purchase, Countdown will refund and may let you keep a single item free; for multiples you keep the first free and are refunded the difference on the rest (media reports).

Consumer Guarantees and other returns

Under the Consumer Guarantees Act you are entitled to a refund, replacement or repair if a product is faulty or not of acceptable quality.

• There is no automatic “cooling-off” right or 14-day change-of-mind refund required by law in New Zealand.
• Countdown’s separate external refund policy (for some web purchases) indicates a 30-day return window for unused, non-perishable items; check that page for exclusions. See CountdownShopping refund policy.

Countdown plans and pricing

Available plans

Pricing notes

Prices are sourced from the Apple App Store listing for the "Countdown · Event Timer" app (iOS, New Zealand) as of mid‑2025.

If you purchased through Google Play or another channel prices and availability may vary; always confirm on the store listing before subscribing.

Your consumer rights in New Zealand

Key legal protections

• Under the Consumer Guarantees Act you can request a refund, replacement or repair for goods that are faulty or not of acceptable quality.
• Retailers cannot lawfully refuse refunds for faulty goods or rely on a “no refunds” sign to avoid obligations.

No automatic change-of-mind right

There is no statutory 14-day cooling-off right for ordinary retail purchases in New Zealand, so change-of-mind returns are at the retailer’s discretion.

Practical implications

If your grocery or delivered order is missing items or products are of poor quality, raise the issue promptly with Countdown customer service and reference your consumer rights under NZ law.

Customer experiences

Positive feedback

Many reviews praise individual staff for helpful service in-store and name staff who provided good customer service.

• Compliments include “10/10 customer service” for specific store staff and polite, helpful teams at some locations.

Negative feedback

Recurring complaints include missing or incomplete online delivery orders and delays obtaining refunds.

• Customers report issues with produce quality and frustration with the chatbot refund process when multiple items are missing.

What this means for you

Document any problems carefully and escalate via support channels if you do not get a timely resolution.

Documentation checklist

Essential items to keep

• Order confirmation emails or receipts (showing subscription or purchase details).
• Screenshot of subscription in App Store or Google Play showing active plan and billing cycle.
• Photos of faulty goods or missing delivery items and a list of missing SKUs.

Support contact records

• Dates and times of calls, chat transcripts, and names of staff you dealt with.
• Reference numbers from any refunds or support tickets.

Common mistakes

Assuming web cancellation works like app stores

Many people expect to cancel via a Countdown website but subscriptions purchased via the App Store or Play Store must be cancelled through those stores. This leads to confusion and missed renewals.

Not cancelling before the cutoff

Missing the renewal deadline (for App Store at least 24 hours before the period end) results in an unwanted charge for the next period.

Poor record keeping

Failing to keep receipts, screenshots or photos makes refunds and disputes harder to resolve. Always save confirmation emails and evidence of issues.

Comparative recap

Quick comparison

Takeaway

Use the correct channel to cancel, keep records, and rely on NZ consumer law for faulty goods.

After cancelling

Follow-up steps

• Keep confirmation of cancellation and check that auto-renewal is disabled in your account settings.
• Monitor your payment method for any unexpected charges and contact the store if a charge appears after cancellation.

Helpful links and contacts

• CountDown terms: CountDown terms
• Google Play subscription help: Google Play subscriptions
• Consumer Returns & Refunds (Consumer NZ): consumer.org.nz returns and refunds
• Countdown external refund policy (shopping site): countdownshopping.com refund policy

Address

Head office

60 Kerrs Road, Wiri, Auckland 2104, New Zealand

Mailing / correspondence

Use the corporate HQ address above for general correspondence; Private Bag addresses shown by Woolworths New Zealand may also be used where specified in communications.