Cancellation service #1 in Canada
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Dick Smith service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancel Dick Smith: Easy Method
What is Dick Smith
Overview
Dick Smith is an online electronics and appliances retailer operating in New Zealand via its website, dicksmith.co.nz.
Where it operates
The business appears to manage orders and customer support through its website and Help Centre rather than via App Store or Google Play.
How to cancel Dick Smith
Cancel before dispatch
- Orders placed on dicksmith.co.nz can be cancelled prior to dispatch.
- If you cancel before dispatch you will receive e‑mail confirmation of cancellation and refund. See Terms, clauses 6.5 - 6.2.
Cancel if dispatch is delayed
- If dispatch is delayed by more than one week, you will be notified and may cancel the order.
- On delayed dispatch you can choose a refund or store credit under the Returns Policy (Terms clause 8.2).
Practical cancellation steps
- Locate your order number and order confirmation e‑mail.
- Contact Dick Smith via the site Help Centre or reply to order confirmation and request cancellation before dispatch.
- If you are told dispatch is delayed >1 week, state your choice: refund or store credit.
- Keep copies of all messages and any return tracking information until refund is finalised.
- Note: there is no clear evidence that App Store or Google Play cancellation routes apply to Dick Smith orders.
What happens when you cancel
Order status and access
If cancelled before dispatch the order is stopped and you should not receive the item.
You will receive e‑mail confirmation of the cancellation and the refund arrangement.
Renewal and subscriptions
Dick Smith has offered subscription-style services historically; check your account details for any memberships or auto‑renewals.
If you are on a membership, confirm separately that the membership was ended to prevent future charges.
Data and account information
Your account details remain unless you request account closure through the Dick Smith Help Centre.
Retain copies of order communications and cancellation confirmations for your records.
Will I get a refund?
Refund when cancelled pre-dispatch
- Orders cancelled before dispatch are refunded in full for funds paid, and you receive an e‑mail confirmation of refund. (Terms 6.5 - 6.2)
- Refund processing may take up to 10 business days to complete. (Terms 10.2)
Change of mind and store credit
- A 14‑day 'Change of Mind' guarantee applies only to select Dick Smith 'Exclusive Brands'.
- If eligible under that policy, returns within 14 days may receive store credit (initial delivery charges excluded). See Returns Policy.
Faulty or damaged goods
- If goods are faulty or damaged you retain rights under the New Zealand Consumer Guarantees Act (CGA).
- Under the CGA you may be entitled to a refund, replacement, or repair depending on the fault's severity.
Dick Smith plans and pricing
Plan overview
The publicly available material does not list detailed ongoing plans or fixed subscription pricing for standard orders.
If you see membership offers or subscriptions in your account, check the specific terms shown at purchase.
Pricing table
| Plan / Service | Price | Key benefits |
|---|---|---|
| Standard online orders | Varies | Varies |
| Memberships / Subscriptions (if offered) | Varies | Varies |
| Exclusive Brands (Change of Mind eligibility) | Varies | 14‑day store credit option for eligible products |
Your consumer rights in New Zealand
Consumer Guarantees Act (CGA)
Under the CGA you are entitled to goods that are of acceptable quality, fit for purpose, and match their description.
If items are faulty you can request repair, replacement, or refund depending on the problem.
Non‑excludable rights
- Dick Smith cannot lawfully exclude your CGA rights through its own policies.
- Customer Charter confirms CGA rights cannot be excluded. See the Customer Charter for details.
Regulatory scrutiny
Sales practices such as pre‑selecting optional subscriptions have been subject to Commerce Commission attention.
Escalate unresolved rights issues to Consumer NZ or the Commerce Commission if necessary.
Customer experiences
Positive examples
Some customers report successful resolutions where missing parcels were tracked and refunds or apologies were issued.
One resolved case documented recovery of a missing parcel and a formal apology from Dick Smith. Source
Negative themes
Many complaints describe slow or difficult refund and return handling under the Change of Mind policy.
Other frequent issues include alleged unauthorized subscription charges, poor communication, and delivery problems. See Trustpilot and Consumer NZ reporting. Trustpilot | Consumer NZ
Documentation checklist
Before contacting support
- Order number and order confirmation e‑mail.
- Payment receipts or bank / card statements showing the purchase.
- Any membership or subscription confirmation e‑mails if relevant.
When returning goods or disputing a charge
- Photos of the item and damage (if applicable).
- Proof of postage or tracking number for returns.
- Copies of all e‑mail correspondence with Dick Smith.
- Reference relevant policy pages: Terms & Conditions and Returns Policy.
Common mistakes
Waiting until after dispatch
Customers often wait too long and the order dispatches, which removes the simple pre‑dispatch cancellation option.
To avoid this, cancel as soon as you decide not to proceed and keep confirmation e‑mails.
Missing proof of return or refund requests
Not keeping return tracking or all correspondence can make refunds harder to verify and slower to resolve.
Always retain proof of postage and e‑mail threads until the case is closed.
Overlooking subscription settings
Some cases show users were charged for optional membership services; double‑check checkboxes at checkout and your account subscriptions.
If charged unexpectedly, raise the matter with Dick Smith and, if needed, escalate to consumer authorities.
Comparative recap
Quick comparison
| Topic | What to expect from Dick Smith | Your rights in NZ |
|---|---|---|
| Cancellation before dispatch | Full refund and e‑mail confirmation | Right to cancel; request refund |
| Delayed dispatch (>1 week) | Notification and option to cancel for refund or store credit | Right to cancel where delay is unreasonable |
| Change of mind returns | 14‑day store credit for select Exclusive Brands only | No general statutory right to change mind, but store policies apply |
| Faulty goods | Will follow CGA obligations; repair, replace, or refund | Entitled to remedy under the CGA |
| Refund timing | May take up to 10 business days to process | Reasonable and prompt refund expected under CGA |
| Subscriptions / memberships | Occasional issues reported; check account settings | Right to challenge unfair practices; escalate if needed |
After cancelling
What to monitor
Watch for the cancellation confirmation e‑mail and the refund appearing on your payment method within 10 business days.
If you selected store credit, confirm the credit has been applied to your account.
Where to get help
- Terms & Conditions: Dick Smith Terms
- Returns Policy: Returns Policy
- Customer Charter: Customer Charter (within Terms)
- Consumer advice: Consumer NZ
Address
Mailing address
For cancellations or general correspondence you can use the listed mailing address:
P.O. Box 2194, Auckland 1140, New Zealand
Other contact options
For privacy or formal complaints, use the contact methods published on the Dick Smith website or the Help Centre contact form.
If you cannot resolve an issue, consider contacting Consumer NZ or the Commerce Commission for further assistance.
Similar cancellation services
FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.