Cancel Freeshipping.Com: Easy Method

What is Freeshipping.Com

Service overview

FreeShipping.com is a paid membership service that offers cash back, shipping rebates, return-shipping rebates, coupons and related shopping benefits for online purchases.

The publicly listed plan is a monthly membership billed in USD; the site markets cashback rates (commonly around 10%) and other rebates as incentives to offset subscription costs.

Who uses it

The service is aimed at frequent online shoppers who want to recoup shipping and get cash-back style rebates on purchases from participating retailers.

Memberships and rebate processing are handled from the US; there is no separate New Zealand‑specific pricing shown on the official site.

How to cancel Freeshipping.Com

Cancel online (recommended)

• Log into your FreeShipping.com account.
• Open the "Help" menu and click "Cancel Membership".
• Follow the on-screen prompts to confirm cancellation.
• See the official guide: FreeShipping.com cancellation FAQ.

Other cancellation methods

• Email cancellation: contact [email protected] (as listed by the service) and request account cancellation.
• Phone cancellation: call Customer Service at 1‑800‑869‑5597 and ask to cancel your membership.
• Alternate site options: Terms of Use note you can use the "Profile" tab or "Contact Us" link to cancel as well; see Terms of Use.

What happens when you cancel

Access and benefits

After cancellation, you will not be charged future membership fees.

You retain membership benefits until the end of your already‑paid billing term.

Account and data

Cancellation typically ends automatic renewal but does not necessarily delete your account or historic rebate records immediately.

If you need data removed or further assistance, contact customer service via the same channels used for cancellation.

Will I get a refund?

Standard refund policy

If you cancel a monthly membership, FreeShipping.com states you are eligible for a refund of your first monthly bill.

There is no explicit company-wide 14‑day "cooling‑off" policy shown for New Zealand users in the public information.

Exceptions and practical notes

• Refunds beyond the first monthly bill are not guaranteed by the publicly available terms and depend on the circumstances and the company’s policies.
• If you were charged without clear consent or experienced misleading sign-up, that may be a consumer issue under New Zealand law (see rights section) and could affect refund expectations.

Freeshipping.Com plans and pricing

Published plan

The official website lists a monthly plan and a single USD price for membership.

No localized NZD price was found on the public site.

Pricing table

Your consumer rights in New Zealand

Key statutes that may apply

The Consumer Guarantees Act (CGA) applies to services supplied to New Zealand consumers and requires services be carried out with reasonable care and skill where applicable.

The Fair Trading Act prohibits misleading or deceptive conduct and requires clear disclosure of important terms.

Practical implications for cancellations and refunds

• There is no automatic 14‑day change‑of‑mind cooling‑off period for online subscriptions under NZ law unless the business offers one.
• If you were signed up without clear consent or terms were hidden, that conduct may breach the Fair Trading Act and give you grounds to complain or seek redress.
• Businesses must allow cancellation, but the CGA does not prescribe a single cancellation method; excessively obscure cancellation processes may be viewed unfavorably by regulators or courts.

Customer experiences

Positive reports

Many users praise consistent cashback (often around 10%), timely rebate payments and that rebates can exceed the membership cost for frequent shoppers.

Long‑term members report substantial annual rebates, and some reviewers highlight helpful customer service.

Negative reports

Common complaints include cashback not appearing automatically, requiring support and documentation to claim rebates.

Other issues cited are unexpected charges, unclear rules, alleged sign-ups without consent, and difficulty cancelling; the site has mixed third‑party ratings (see links below).

Documentation checklist

Before you cancel

• Account email and username used to register the membership.
• Last billing statement or receipt showing the charge you want addressed.
• Any correspondence or screenshots proving sign‑up or unexpected charges.

If you need to dispute charges

• Record dates and times of calls or cancellations and the names of agents you spoke with.
• Keep copies of emails to/from [email protected] and any case or ticket numbers.
• If seeking a refund, have a copy of the first monthly bill and proof of cancellation action.

Common mistakes

Assuming automatic refunds

Many users expect an automatic refund beyond the first monthly bill; only the first monthly refund is clearly referenced in the terms for monthly plans.

Always check the company’s terms and confirm any promised refund in writing before relying on it.

Overlooking required documentation

Users often fail to save confirmation emails or evidence of cancellation, which can make disputes harder to resolve.

Keep a clear paper trail - screenshots, emails, and timestamps - especially if you need to contact support or your bank about unauthorized charges.

Comparative recap

Quick comparison

After cancelling

Monitor your statements

Check your bank or card statements for any further charges after cancellation and save transaction records for at least a few months.

If you see unexpected charges, contact FreeShipping.com support immediately and consider contacting your card issuer to dispute unauthorized transactions.

Helpful links and further steps

• FreeShipping.com cancellation FAQ: https://www.freeshipping.com/faq/how-to-cancel-freeshipping-com-membership
• FreeShipping.com Terms of Use: https://www.freeshipping.com/terms-of-use
• Consumer advice on returns and refunds (Consumer NZ): https://www.consumer.org.nz/articles/returns-and-refunds
• Business guidance on fair returns and complaints (NZ): https://www.business.govt.nz/operations/customer-complaints/fair-returns-and-complaints-policies
• Third‑party reviews: Trustpilot: https://www.trustpilot.com/review/freeshipping.com, Sitejabber: https://www.sitejabber.com/reviews/freeshipping.com

Address

Rebates and mailing address

FreeShipping.com Rebates

PO Box 290728, Wethersfield, CT 06129-0728, USA

Notes on address use

This is a US mailing address used by the service; there is no separate New Zealand postal address publicly listed for cancellations or rebates.

If you need to send documents by post for rebate claims or disputes, use the address above and allow international transit times.