Cancellation service #1 in New Zealand
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Ibotta service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancel Ibotta: Easy Method
What is Ibotta
Overview
Ibotta is a cashback and rewards app that lets users earn money back on everyday purchases by redeeming offers, linking loyalty accounts, or submitting receipts.
How it operates
The app is free to download and use in its standard form, with earnings held in your Ibotta account until you cash out.
Ibotta may apply inactivity maintenance fees and can reverse cashback for ineligible or returned purchases.
How to cancel Ibotta
Cancel App Store (iOS) subscriptions
- Open Settings on your iPhone or iPad.
- Tap your Apple ID name, then tap Subscriptions.
- Find Ibotta and choose Cancel Subscription; Ibotta cannot cancel App Store subscriptions for you.
Cancel Google Play (Android) subscriptions
- Open the Google Play Store app and go to Menu > Subscriptions.
- Select Ibotta, then tap Cancel Subscription to stop future renewals.
- Ibotta support cannot cancel Google Play subscriptions on your behalf.
Delete your Ibotta account (app/web)
- Open the Ibotta app and go to Profile > Settings > Delete Account.
- Type "DELETE" to confirm. This permanently deactivates the account and erases data.
- Deleting forfeits any pending or stored earnings.
What happens when you cancel
Access and service after cancellation
If you cancel a subscription via Apple or Google, you typically retain access until the end of the paid period.
After the paid period ends, premium features tied to a subscription will stop working.
Data, earnings and account deletion
Deleting your Ibotta account permanently removes your profile and associated data from Ibotta's systems.
Any pending, stored, or unredeemed earnings are forfeited upon account deletion.
Will I get a refund?
Refunds for platform subscriptions
Ibotta does not process refunds for subscriptions bought through the App Store or Google Play.
Request refunds directly from Apple or Google; Ibotta support cannot issue those refunds.
Other refund-related policies and exceptions
- Cancellations do not automatically generate refunds; you keep access until the paid period ends.
- Ibotta may reverse cashback if a purchase is returned, cancelled, or ineligible.
- Account maintenance fees (US$3.99 monthly after 180 days inactivity) are generally non-refundable, though support has handled occasional refunds case-by-case.
Ibotta plans and pricing
Pricing overview
Ibotta is free to use for standard cashback features; there is no subscription or paid premium tier in the normal model.
The only routine charge users may see is an inactivity maintenance fee applied to earnings after extended inactivity.
Table of plans and fees
| Plan | Price | Period | Features |
|---|---|---|---|
| Standard use | NZ$0.00 | Ongoing | Download and use Ibotta to earn cashback; no subscription fees. |
| Inactivity fee | US$3.99 (~NZ$6.00*) | Per 30 days after 180 days inactivity | Deducted from your Ibotta earnings if no offer redeemed for 180+ days. |
Your consumer rights in New Zealand
Relevant laws
New Zealand consumers are protected by the Fair Trading Act and the Consumer Guarantees Act.
These laws cover misleading conduct, clear disclosure, and guarantees for faulty products and services.
How these laws affect digital subscriptions
- Digital subscriptions must allow cancellation; refunds for digital content are discretionary unless there is a clear fault.
- Ibotta's platform-specific cancellation requirement and inactivity fees should be disclosed in its Terms of Use.
- If you believe a policy or outcome is unfair, you can escalate via consumer mediation or regulatory complaint routes in New Zealand.
Customer experiences
Positive feedback
- Users value earning cashback on everyday purchases - "small amounts that add up over time."
- Many praise ease of use, loyalty account integration, and prompt notifications for offers or gift card redemptions.
Negative feedback
- Common complaints include receipt scanning failures, missing or rejected rebates, and confusing receipt alignment.
- Users also report disappearing offers, earning reversals, account deactivations, and concerns about inactivity fees and withdrawing funds.
Documentation checklist
What to gather before contacting support
- Account email and username used with Ibotta.
- Dates and screenshots of subscription charges or earnings balances.
- Receipt images, offer details, and transaction IDs for disputed cashback.
Evidence for platform refunds or disputes
- Apple or Google purchase receipts (from Apple ID or Google Play purchase history).
- Record of cancellation attempts and any support case/reference numbers.
- Clear screenshots showing any error messages or offer conditions.
Common mistakes
Not cancelling through the correct platform
People often contact Ibotta support expecting App Store or Google Play subscriptions to be cancelled by Ibotta.
Remember: subscriptions purchased via Apple or Google must be cancelled through those platforms, not via Ibotta.
Failing to back up evidence and misunderstandings about fees
Users sometimes assume inactivity fees are charged to their bank; fees are deducted from Ibotta earnings.
Not saving receipts, screenshots, or purchase confirmations makes it harder to dispute reversals or request refunds.
Comparative recap
Quick comparison points
The table below summarises cancellation, refund, and fee differences by method and what to expect after cancelling.
Comparison table
| Aspect | App Store (iOS) | Google Play (Android) | Web / Ibotta Account |
|---|---|---|---|
| How to cancel | Settings → Apple ID → Subscriptions (cancel via Apple) | Play Store → Menu → Subscriptions → Cancel Subscription | Profile → Settings → Delete Account (type "DELETE") |
| Refunds | Request from Apple; Ibotta cannot refund | Request from Google; Ibotta cannot refund | Account deletion does not trigger refunds; earnings are forfeited |
| Fees | No Ibotta-managed subscription fee; inactivity fee may apply to earnings | No Ibotta-managed subscription fee; inactivity fee may apply to earnings | Inactivity maintenance fee: US$3.99/month deducted from earnings after 180 days inactivity |
| Support limitations | Ibotta cannot cancel App Store subscriptions | Ibotta cannot cancel Google Play subscriptions | Ibotta can delete accounts if you follow in-app deletion; contact support for help |
After cancelling
What to do immediately after cancellation
- Save screenshots of cancellation confirmations and any remaining earnings balance.
- If you used Apple or Google, check the subscription status in your platform purchase history.
- Consider cashing out any eligible balance before deleting your account to avoid forfeiture.
Helpful links
- Cancel subscriptions on iPhone or iPad (Apple Support)
- Cancel subscriptions from Google Play
- Ibotta Help Center
- Consumer NZ
- New Zealand Commerce Commission
Address
Corporate address (for formal correspondence)
Ibotta, Inc., 1801 California Street, Suite 400, Denver, CO 80202, USA.
Notes about postal cancellation in New Zealand
There is no specific New Zealand postal cancellation address for Ibotta. Use in-app deletion or platform subscription controls for cancellations.
For formal disputes or notices, use the corporate address above and keep evidence of posting or electronic communication.
Similar cancellation services
FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.