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Cancellation service #1 in New Zealand
Cancel Mighty Ape: Easy Method
What is Mighty Ape
Overview
Mighty Ape is a New Zealand online retailer selling games, electronics, clothing, toys and more. It operates a website and mobile apps and offers a paid loyalty programme called Primate.
Key services
Mighty Ape sells its own-stock items and marketplace listings from third-party sellers, and provides delivery across New Zealand. The company publishes policies for returns, warranties and membership.
How to cancel Mighty Ape
Cancel a Primate membership
- Sign in to your Mighty Ape account.
- Go to Manage Membership on your account page.
- Select Cancel Renewal and follow the prompts to confirm cancellation.
Cancel an order placed on the website
- Contact Mighty Ape customer support as soon as possible with your order number and reason.
- Request cancellation; note cancellation is only effective if accepted by Mighty Ape in writing.
- Be aware they may apply a handling fee of up to 15% of the purchase price if they accept cancellation.
Orders placed via App Store or Google Play
- Mighty Ape documentation covers the website; there is no specific cancellation process published for app purchases.
- For app-store purchases, check Apple or Google Play policies and manage subscriptions through your device store.
What happens when you cancel
Primate membership effects
If you cancel during a 14-day free trial, Primate benefits end immediately and no charge occurs. If you cancel after the trial or mid-subscription, benefits continue until the end of the current paid period.
Orders and data
Cancelling an order is subject to Mighty Ape accepting the request in writing; until accepted, the order may be processed and shipped. Your account data (order history, membership records) will remain available per their privacy policy.
Will I get a refund?
Membership refunds
Primate cancellations generally do not entitle you to a refund of an already-paid membership fee. The exception is cancelling during the 2-week free trial, which prevents any charge.
Product refunds and exceptions
- Change-of-mind holiday returns: Items purchased 1 Nov - 24 Dec 2025 and returned by 15 Jan 2026 in unopened, mint condition are refundable to the original payment method; buyer pays return postage.
- Opened change-of-mind items may incur up to a 20% restocking fee.
- If goods are faulty, notify Mighty Ape; if a fault is confirmed they will repair, replace or refund at their discretion.
- For app-store purchases, refunds may be governed by Apple or Google rather than Mighty Ape.
Mighty Ape plans and pricing
Summary of available plans
The Primate membership is available in quarterly and annual options, with a free 14-day trial for new users. Existing yearly members who signed up before 4 Sep 2025 retain a lower renewal price.
Pricing table
| Plan | Price | Period | Features |
|---|---|---|---|
| Primate Quarterly Membership | NZ$29.00 | Quarterly (92 days) | Free standard delivery on eligible NZ items, discounted express delivery, exclusive deals, early access, Primate Points, partner discounts |
| Primate Yearly Membership (signed up prior to 4 Sep 2025) | NZ$69.00 | Annual (365 days) | Same benefits as above |
| Primate Yearly Membership (signed up on or after 4 Sep 2025) | NZ$89.00 | Annual (365 days) | Same benefits as above |
Your consumer rights in New Zealand
Consumer Guarantees Act (CGA)
Under the Consumer Guarantees Act 1993, Mighty Ape cannot contract out of statutory consumer rights. Goods must be of acceptable quality, fit for purpose and match their description.
How CGA and warranties interact
- If goods are faulty, you may reject them and seek repair, replacement or a full refund under the CGA.
- Manufacturer warranties (at least one year for many products) complement CGA rights but do not override them.
- Policies such as change-of-mind returns or restocking fees are discretionary and must not remove your statutory CGA rights.
Customer experiences
Positive experiences
- Many customers report fast, reliable delivery across New Zealand, including rural addresses.
- Customers praise the user-friendly website, good packaging and value for money, and straightforward resolutions for some faults (including refunds without return).
Negative experiences
- Some customers report difficulty cancelling orders before dispatch, or delays in refunds when items are not delivered.
- Marketplace third-party sellers can cause inconsistent support; a minority report poor communication for complex issues or disputed refunds.
Documentation checklist
Essential items to have ready
- Order number and date of purchase.
- Account email address and full name on the account.
- Proof of purchase (receipt, bank statement screenshot, or order confirmation).
Supporting evidence for returns or cancellations
- Photos or video of damage/fault, serial numbers or product identifiers.
- Original packaging and tags where applicable (especially for clothing change-of-mind returns).
- Tracking numbers and correspondence with Mighty Ape support.
Common mistakes
Assuming cancellations are automatic
Customers sometimes assume an emailed request equals an accepted cancellation. For web orders, cancellation is only effective once Mighty Ape accepts it in writing.
Confusing change-of-mind and statutory rights
Expecting a change-of-mind refund for opened items without accepting potential restocking fees can cause dispute. Remember that the CGA covers faults, while change-of-mind policies are discretionary.
Comparative recap
Quick comparison headings
The table below summarises key differences between membership cancellations, website orders and app-store purchases.
Comparison table
| Item | How to cancel | Refund likely? | Possible fees | Notes |
|---|---|---|---|---|
| Primate membership | Manage Membership → Cancel Renewal on your account | No refund for paid period; trial cancels before charge | No fee for cancelling; no refund of paid term | Benefits continue until period end unless cancelled during free trial |
| Orders on website | Contact support ASAP; cancellation effective only if accepted in writing | Depends - may be full/partial if accepted or if goods faulty | Handling fee up to 15% possible | If dispatched, cancellation may be refused; follow Mighty Ape instructions |
| App Store / Google Play purchases | Manage subscription via Apple/Google; contact their support for refunds | Governed by Apple/Google refund policies | Varies by store policy | Mighty Ape’s site policies may not apply to app-store transactions |
After cancelling
What to check immediately after cancellation
- Keep written confirmation of cancellation and any reference numbers.
- Check your bank or card statement to confirm any refunds or charges.
Helpful links and next steps
- How to cancel Primate Subscription
- Mighty Ape Returns Policy
- Terms of Supply of Products
- Warranty information
- Overview of the Consumer Guarantees Act 1993
Address
Postal address for correspondence
Mighty Ape Limited, 24 - 28 Highgate Parkway, Silverdale 0932, Auckland, New Zealand.
How to use this address
Use the postal address for formal written cancellation requests or to send documentation that you cannot upload online. Include your order number and contact details, and keep a tracked postage record.
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Written by Eva Harris
Regulatory watch · 8 years experience
Legal analyst tracking eIDAS, GDPR and electronic delivery regulations for 8 years to make sure every Postclic template is compliant and admissible in court.