Cancellation service #1 in New Zealand
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the 2Klabs service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancel 2Klabs: Easy Method
What is 2Klabs
Overview
2Klabs is a digital service offering NBA2K-related data and tools, including a custom jumper database, a jumpshot recommender, and practice tools for players.
Service delivery
The product appears delivered as a digital subscription or in-app service with immediate access to content after purchase.
Company contact details and a New Zealand postal address are not clearly published on the public site.
How to cancel 2Klabs
Cancel through the platform you used to subscribe
- If you subscribed via Apple App Store: cancel the subscription in your Apple ID subscriptions (Settings > your name > Subscriptions) or via Apple support.
- If you subscribed via Google Play: cancel in Google Play (Menu > Subscriptions) or visit Google Play help.
- If you subscribed via the web: look for account or subscription controls on the 2Klabs website or in emails you received at sign-up.
Important practical steps
- Do not assume uninstalling the app cancels billing; uninstalling usually does not stop auto‑renewal. See a related help article for similar apps: example cancellation guidance.
- Cancel at least 24 hours before the renewal date to prevent the next billing cycle, as many app stores require advance cancellation.
- Keep screenshots or confirmation emails showing the cancellation action and date for your records.
What happens when you cancel
Access after cancellation
Typically, cancelling a subscription stops future renewals but does not always remove access immediately.
Access often continues until the end of the paid billing period, depending on the platform and the subscription terms.
Renewal and data
Auto‑renewal should stop after a successful cancellation, but you must verify the subscription status in your store account.
Data retention and account deletion policies are determined by 2Klabs' terms and privacy policy; confirm via your account or support channels.
Will I get a refund?
Official refund policy
2Klabs' Terms & Conditions state: “All sales are final and no refund will be issued.” See the terms: 2Klabs Terms & Conditions.
That clause implies cancellations do not automatically entitle you to a refund, regardless of platform.
Possible exceptions
- If the service was faulty, misrepresented, or not provided as advertised, New Zealand consumer law may offer remedies despite the “no refund” clause.
- Platform‑level refund processes may exist (Apple/Google sometimes offer refunds for billing errors); contact the store if you believe a charge was incorrect.
2Klabs plans and pricing
Summary of known plan
Available public pricing is limited. The following reflects the information found on the service pages.
Pricing table
| Plan | Price | Period | Features |
|---|---|---|---|
| NBA2KLab Premium | $7.99 USD | Unknown (likely monthly) | Access to the NBA2KLab Custom Jumper Database; 5+ million jumpers recorded; Jumpshot Recommender; Jumpshot Practice Tool; Dribble Academy with Koza; data on bases, releases, shot speeds, green windows, green % |
Your consumer rights in New Zealand
Cooling-off and refunds
New Zealand law provides certain consumer protections, but digital services accessed immediately may not be covered by a 14‑day cooling‑off right in the same way as physical goods.
If you accessed a digital service immediately, the usual online cooling-off period may not apply if the service began straight away.
Claims for faults or misrepresentation
- If the service is faulty, not delivered, or misrepresented, you may have remedies under the Consumer Guarantees Act and Fair Trading Act.
- Terms that attempt to exclude these statutory rights can be challenged; keep evidence if you intend to escalate a dispute.
Customer experiences
Positive feedback
There are few verified positive reviews on major review sites; no confirmed entries were found on TrustPilot or ProductReview NZ.
Negative feedback
Reddit users have reported difficulty cancelling subscriptions and repeated charges despite attempted cancellations.
Other users on Reddit have criticised content quality, describing some videos as clickbait or lower quality than expected. Example threads: cancellation difficulty report and content quality discussion.
Documentation checklist
What to collect before contacting support
- Subscription confirmation email or receipt showing payment date and amount.
- Screenshots of subscription status in Apple ID or Google Play showing active/cancelled state.
- Any in‑app account details (username, email used to subscribe) and order IDs.
Additional documents for disputes
- Evidence of attempted cancellations (screenshots, timestamps).
- Copies of communications with 2Klabs or the app stores about cancellation or refund requests.
- Bank or card statements showing the charges and dates.
Common mistakes
Assuming uninstall cancels billing
A common error is uninstalling the app and thinking that stops the subscription; app removal typically does not cancel the billing subscription.
Always cancel via the app store or account portal used to subscribe, and confirm the cancellation status in that store.
Missing cancellation timing and records
Another mistake is cancelling too close to the renewal time and still being charged for the next period.
Failing to save confirmation receipts or screenshots makes it harder to dispute unwanted charges later.
Comparative recap
Quick comparison
| Topic | Summary |
|---|---|
| Cancellation ease | Depends on platform; users report difficulty cancelling via the service - use Apple/Google subscription controls to be safe. |
| Refund policy | Officially “All sales are final and no refund will be issued.” Platform refunds may still be possible in specific cases. |
| Pricing | Known plan: NBA2KLab Premium at $7.99 USD (period likely monthly); no NZD pricing found. |
| Consumer rights (NZ) | Statutory remedies exist for faults or misrepresentation; immediate digital delivery can limit cooling-off rights. |
After cancelling
Verify cancellation
- Check your Apple ID or Google Play subscriptions to confirm the subscription status and end date.
- Retain any cancellation confirmation emails or screenshots for at least one billing cycle.
If you were charged after cancelling
- Contact the app store first for billing disputes: Apple report a problem, Google Play payments help.
- If the store cannot help, consider contacting your bank or card issuer to dispute the charge and gather evidence for Consumer Affairs or a dispute.
- For information on New Zealand consumer rights, see Consumer Protection (NZ).
Address
Registered contact details
No clear New Zealand postal address or local contact for 2Klabs was found in public records or on the service website.
Domain and location notes
The domain appears registered via a privacy service outside New Zealand (WHOIS privacy was noted in third-party checks), and no NZ‑based company address is publicly listed.
Similar cancellation services
FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.