Cancel Adcreative.Ai: Easy Method

What is Adcreative.Ai

Overview

Adcreative.Ai is an online platform that uses AI to generate ad creatives, images and short videos for marketing campaigns. It offers subscription plans via the web and in-app purchases through the App Store and Google Play.

How the service is commonly used

Businesses and marketers use the tool to speed up ad design, test variations and scale creative production. Subscriptions are billed automatically unless cancelled according to the platform or app-store rules.

How to cancel Adcreative.Ai

Cancel via the web app (recommended for direct subscriptions)

• Open the app and go to Settings → Account tab.
• Click "Cancel My Subscription", complete the on-screen form, type "CONFIRM" and submit.
• Cancellation is scheduled to take effect at the end of the current billing period unless you request immediate cancellation by contacting support.
• Support link: How can I cancel my account?

Cancel via mobile (App Store or Google Play)

• If you subscribed via iOS or Android, follow Apple or Google subscription management - those platform rules control billing.
• Cancelling by email or on the website does not override Apple/Google in‑app subscription settings.
• Apple subscriptions: manage subscriptions. Google Play: manage subscriptions.

What happens when you cancel

Access after cancellation

When you cancel via the web, your subscription remains active until the end of the current billing period. You keep access to paid features through that date.

Renewal and billing effects

Auto-renewal will be turned off for the next billing cycle after a scheduled cancellation. For immediate stoppage of charges, you must contact support or follow platform chargeback/appeal routes if the charge is already processed.

Data and account retention

Your account data and created creatives typically remain in your account unless you delete them manually or request account deletion from support.

Will I get a refund?

Standard refund policy and eligibility

Refunds are considered when two conditions are met: you subscribed but did not use the service at all (for example, created no brand or creatives), and you contact support within 7 days for monthly plans or 30 days for annual plans.

Full policy details: AdCreative.ai refund policy.

Processing time and exceptions

• Approved refunds typically take around 2 - 3 weeks to process; your bank or payment provider may need additional time to credit funds.
• There is no general legal "right of withdrawal" under the platform terms, but exceptional refunds may be granted within the specified timeframes.

Adcreative.Ai plans and pricing

General pricing note

Prices shown on the app stores are in USD and are converted to NZD at checkout by Apple or Google. Exact NZD amounts depend on the store's conversion and are not publicly listed.

Available plans (sample list)

Your consumer rights in New Zealand

Relevant laws

New Zealand consumers are protected by the Consumer Guarantees Act and the Fair Trading Act, which require accurate information and prohibit misleading or deceptive conduct.

Practical steps if you have billing issues

• Contact the company directly and keep written records of all communications.
• Request a chargeback through your payment provider if you believe a charge is unauthorized.
• Seek advice from the New Zealand Commerce Commission or local consumer protection authorities for systemic problems.

Customer experiences

Positive feedback

Users often praise the platform for its user-friendly interface, time-saving ad creation features and, in some cases, responsive customer support.

Negative feedback and recurring issues

Many reviews report unexpected or opaque auto-renewal charges after free trials, delays in processing cancellations, and long waits or failures to receive refunds.

Some users described billing errors that were later corrected, while others reported ongoing difficulties resolving charges and obtaining refunds.

Documentation checklist

Items to gather before contacting support

• Account email and username used to subscribe.
• Date(s) of subscription, trial start/end and any charge dates.
• Screenshots of billing statements, receipts or in-app subscriptions.
• Copy of cancellation attempts (confirmation pages, emails or form submissions).

Extra documentation for disputes

• Bank or card statements showing the disputed charge.
• Correspondence with AdCreative.ai support and any case/ticket numbers.
• Proof you did not use the service (no brands or creatives created), if claiming a refund under the policy.

Common mistakes

Not cancelling in the right place

Many users cancel by emailing support or using the website when the subscription was purchased through Apple/Google. That does not stop platform billing.

Always cancel via the same channel you used to subscribe: App Store subscriptions must be cancelled through Apple, Google Play through Google.

Failing to document everything

Users who lack copies of receipts, cancellation confirmations or support messages find disputes harder to resolve. Keep screenshots and confirmation texts.

If you wait too long to request a refund (beyond 7 days monthly / 30 days annual), you reduce the chance of approval under the company policy.

Comparative recap

Quick comparison of cancellation routes

After cancelling

Useful links and next steps

• Contact AdCreative.ai support: Cancelation help article.
• Refund policy details: Refund policy and process.
• AdCreative.ai Terms: Terms of Service.

Escalation and external help

• For app store purchases, contact Apple or Google support via their subscription help pages: Apple / Google Play.
• For unresolved NZ consumer issues, see the Commerce Commission: comcom.govt.nz or Consumer Protection: consumerprotection.govt.nz.

Address

Registered office (international)

The publicly available postal address for AdCreative.ai is their registered office in Paris: 40 RUE DES BLANCS MANTEAUX, 75004 PARIS, FRANCE.

No dedicated New Zealand mailing address

AdCreative.ai does not appear to maintain a physical mailing address in New Zealand. For postal correspondence, use the Paris address or contact support electronically.