Cancel Adguard: Easy Method

What is Adguard

Overview

AdGuard is a suite of ad blocking and privacy tools that work on desktop and mobile devices to block ads, trackers, and malicious sites.

It is offered as standalone apps, browser extensions, DNS and a VPN service, with purchases available via the AdGuard website and app stores.

Main components

Products include AdGuard ad blockers for various platforms, AdGuard DNS, and AdGuard VPN, each with separate licensing and refund conditions.

Feature sets and purchase channels can differ, so cancellation and refund rules depend on how and what you bought.

How to cancel Adguard

Cancel via AdGuard website (web license)

• Log into your AdGuard account on the AdGuard website.
• Go to the "Licenses" section.
• Click "Cancel subscription" under the relevant subscription.
• Note: cancellation takes effect at the end of the current paid term.

Cancel via App Store (iOS / macOS)

• On iOS: Settings → [your name] → Subscriptions → select the AdGuard subscription → Cancel.
• On macOS: System Settings → [your name] → Media & Purchases → Subscriptions → Manage → Cancel.
• Apple manages billing and refunds for App Store purchases; use Apple support for refund requests.

Cancel via Google Play (Android)

• Open Google Play Store → Menu → Subscriptions → select the AdGuard subscription → Cancel subscription.
• Google Play handles billing and refund decisions for purchases made through Play.

What happens when you cancel

Access after cancellation

If you cancel a paid subscription through the AdGuard website, you retain access until the end of the current paid period.

For App Store or Google Play subscriptions, access generally continues until the end of the billing period managed by the store.

Auto-renewals and billing

Cancelling stops future auto-renewals; it does not typically produce an immediate refund unless you qualify under the provider’s refund policy.

For store-based purchases, App Store and Google Play will continue to auto-renew until you cancel within their subscription settings.

Data and account status

Account data and license records usually remain in your AdGuard account for administrative purposes and support verification.

If you have objections about retained data, contact AdGuard support to request details or actions regarding your account data.

Will I get a refund?

Refunds for purchases from AdGuard website

• Main AdGuard software: 100% refund if you contact AdGuard support within 60 days of purchase.
• No refunds for website purchases after 60 days, unless handled case-by-case by support.

Refunds for AdGuard VPN and AdGuard DNS (official site)

• AdGuard VPN: Monthly subscriptions are non-refundable; 1-year and 2-year plans have a 30-day money-back guarantee.
• AdGuard DNS: Monthly plans are non-refundable; yearly plans have a 30-day money-back guarantee.
• After the guarantee period, refunds are handled at AdGuard’s discretion; no partial refunds for upgrades or renewals.

Store purchases (App Store / Google Play)

• Purchases via Apple or Google are subject to the respective store refund policies; contact Apple/Google for refunds.
• AdGuard cannot directly process refunds for purchases made through third-party stores or distributors.

Adguard plans and pricing

Pricing snapshot

The table below shows the known New Zealand App Store price for AdGuard Pro and basic purchase details.

Regional prices for other platforms are typically shown in USD or local currency on the seller’s page.

Your consumer rights in New Zealand

Cooling-off and distance sales

Under New Zealand law, unsolicited or distance sales may be cancelled within a reasonable timeframe, often around 7 - 10 days rather than an automatic 14 days.

There is no guaranteed universal 14-day cooling-off period for all digital purchases in NZ; specifics depend on circumstance and supplier terms.

Digital goods exceptions

Digital goods downloaded or consumed immediately commonly do not carry a statutory cooling-off right unless the seller has granted one.

AdGuard’s stated refund guarantees (30/60 days) are commercial terms that often exceed statutory requirements for digital goods.

Recommendation for NZ consumers

Rely on AdGuard’s published refund windows (e.g., 30-day, 60-day guarantees) and contact support promptly if you need a refund.

If unsure about your statutory rights, consider seeking advice from New Zealand consumer protection bodies or legal advice for specific cases.

Customer experiences

Positive feedback

Many users praise AdGuard for effective ad blocking, low resource use, and clear, easy-to-use interfaces.

Reviews highlight responsive and helpful support staff with quick issue resolution in many cases.

Negative feedback

Some users report delays or lack of timely support response during account-critical situations.

There are occasional privacy/security concerns raised by users and warnings about unofficial third-party extensions.

Overall takeaway

Overall review scores are generally favorable, but experiences vary by channel and individual cases.

When buying or cancelling, follow the correct channel (website vs. app store) to reduce friction and support delays.

Documentation checklist

What to prepare before cancelling

• Order or invoice number, purchase date, and email used for the AdGuard account.
• Type of purchase (website, App Store, Google Play, VPN/DNS) and platform details.

Where to send cancellation or refund requests

• Website purchases: use your AdGuard account page and contact AdGuard support for refunds.
• App Store purchases: request cancellations/refunds via Apple Support.
• Google Play purchases: use Google Play subscriptions and support for cancellations/refunds.

Common mistakes

Canceling in the wrong place

Users sometimes cancel their subscription in their AdGuard app but forget it was purchased through the App Store or Google Play.

Always check the original purchase channel; stores manage billing for in-store purchases.

Expecting statutory 14-day refunds for digital goods

Some buyers assume a universal 14-day cooling-off period; digital downloads may not have that right in NZ.

Rely on AdGuard’s stated refund windows (30/60 days) and store policies instead of expecting a 14-day automatic right.

Missing time windows for refunds

Refund guarantees are time-limited (e.g., 30 or 60 days). Missing those windows often makes refunds unlikely.

Contact support promptly and keep proof of purchase to improve the chance of a positive outcome.

Comparative recap

Quick channel comparison

The table below summarises how to cancel and the typical refund position for each purchase channel.

Use the correct channel (website vs. store) to avoid delays.

After cancelling

What to check

• Confirm cancellation by checking your AdGuard account Licenses page or the subscription status in the App Store/Google Play.
• Keep receipts and any confirmation emails until the billing period ends and any refund is resolved.

Useful links

• AdGuard official website
• AdGuard contact and support
• Apple: manage subscriptions
• Google Play: cancel or change subscriptions

Address

Company address

ADGUARD SOFTWARE LIMITED

Anexartisias and Athinon 79, Nora Court Flat/Office 203 - 205, 3040 Limassol, Cyprus

Postal requests from New Zealand

AdGuard does not maintain a separate New Zealand postal address; postal cancellation or refund requests should be sent to the Cyprus address above.

For faster handling, submit cancellation/refund requests via the AdGuard account interface or the support contact form.