Cancel ADTRANQUILITY online
Cancellation service #1 in United Kingdom
4.9Calculated on 5.6K reviews
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Adtranquility service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancel Adtranquility: Easy Method
What is Adtranquility
Overview
Adtranquility is a subscription-based digital service offering relaxation and ad-related features through apps and web access.
The service is managed via different storefronts (Google Play, 2Checkout/Verifone, or direct web/app purchases), which affects how subscriptions are billed and cancelled.
Main features
Core features typically include access to premium content, ad controls, and in-app subscription management.
Exact features, plan names and pricing vary by region and by how the subscription was purchased.
How to cancel Adtranquility
Cancel a Google Play subscription
- Open your Google Play account and go to Payments & subscriptions → Subscriptions.
- Select AdTranquility → Cancel and follow the on-screen steps.
- For more details see the developer help article: Cancel and Request a Refund for Your Subscription.
Cancel a 2Checkout (Verifone) subscription
- Open the AdTranquility app, go to Settings → Subscription Management and select Cancel.
- If you cannot cancel in-app, contact AdTranquility support for assistance.
- Cancellation via 2Checkout takes effect immediately; access usually remains until the end of the current billing cycle unless a refund is issued.
Cancel subscriptions purchased via web or other channels
- Open the AdTranquility app and use Support or Settings and select Cancel subscription.
- If the in-app option is not available, contact AdTranquility support with proof of purchase.
- Follow any confirmation steps and keep records of your cancellation confirmation.
What happens when you cancel
Access and billing
Cancelling a subscription stops future auto-renewals for that subscription.
Access typically continues until the end of the current billing cycle unless a refund is granted that changes the access period.
Account and data
Your account may remain active for any free features but premium access ends after the billing period unless otherwise specified.
Data retention and account deletion policies vary; check the app settings or contact support to request data removal.
Will I get a refund?
General refund policy
AdTranquility offers a 30-day Money-Back Guarantee for the initial subscription payment (weekly or monthly) if cancelled and a refund requested within 30 days of the original purchase.
This guarantee applies only to the original payment; subsequent renewals are not covered by the 30-day guarantee.
Platform-specific refund windows and limits
- Google Play (EEA & UK): refunds possible within 14 days of initial subscription or within 48 hours of renewal; limited to the most recent charge.
- Google Play (US and other non-EEA countries): refunds possible only within 48 hours of the charge (initial or renewal); limited to the most recent charge.
- 2Checkout (Verifone): refunds available within 14 days of the initial payment or within 48 hours of a renewal; limited to the most recent charge.
Exceptions and important conditions
- Discounted or promotional plan subscriptions (including retention offers) are not eligible for refunds under the standard policy.
- Refunds are not available after the relevant time window; cancellation still prevents further renewals but does not guarantee a refund.
- See the official policy pages for details: Cancellation & Refund Policy and Cancel and Request a Refund for Your Subscription.
Adtranquility plans and pricing
Plan overview
| Plan name | Billing period | Price | Refund window |
|---|---|---|---|
| Varies | Varies | Varies | Initial payment: 30 days (general); Platform windows may be 14 days or 48 hours |
Notes on pricing
Exact plan names and prices depend on your region and purchase channel (Google Play, 2Checkout, or direct purchase).
Promotional or discounted offers may have different cancellation and refund rules and are often excluded from refunds.
Your consumer rights in New Zealand
Key statutory protections
Under New Zealand law (Consumer Guarantees Act and Fair Trading Act), consumers are entitled to clear information and fair practices for goods and services, including digital subscriptions.
Unauthorized billing, misleading auto-renewals, or difficult cancellations may constitute unfair conduct under these laws.
How to escalate if you have a problem
- If refunds are not honoured or cancellation is obstructed, you can complain to Consumer Protection via the Commerce Commission.
- You may also dispute charges with your payment provider (bank/card issuer) and seek a Google Play refund if purchased through Google.
Customer experiences
Summary of positive feedback
No verifiable positive feedback from New Zealand or broader sources was identified in the reviewed material.
Positive experiences may exist but were not documented in the sources reviewed for this guide.
Summary of negative feedback
Multiple public reviews report issues such as unexpected charges, recurring billing after cancellation, and difficulty obtaining refunds.
Complaints were found on Trustpilot and PissedConsumer; examples include allegations of being charged without subscribing and poor customer support. See Trustpilot: NZ Trustpilot, UK Trustpilot, and PissedConsumer: PissedConsumer.
Documentation checklist
What to collect before contacting support
- Proof of purchase: receipt, transaction ID, or invoice showing the AdTranquility charge.
- Dates: purchase date, renewal dates, and the date you cancelled (if applicable).
- Store details: whether the purchase was via Google Play, 2Checkout/Verifone, or the web/app.
Additional helpful evidence
- Screenshots of subscriptions in Google Play or the app showing active/renewal status.
- Bank or card statements showing the charge(s).
- Copies of any communication with AdTranquility support and cancellation confirmations.
Common mistakes
Using the wrong cancellation channel
Many users try to cancel inside the app when the subscription was purchased via Google Play; such cancellations must be done through Google Play.
Always check which storefront processed your payment before cancelling.
Missing timing and proof
Missing the refund window (48 hours, 14 days, or 30 days depending on the case) is a common issue that prevents refunds.
Failing to keep receipts, screenshots or a cancellation confirmation makes disputes with support or your bank harder to win.
Comparative recap
Quick comparison
| Purchase channel | How to cancel | Refund window | Effect of cancellation |
|---|---|---|---|
| Google Play | Google Play → Payments & subscriptions → Subscriptions → AdTranquility → Cancel | EEA/UK: 14 days initial / 48 hours renewal. US/others: 48 hours only. Limited to most recent charge. | Stops future renewals; access continues until end of billing cycle unless refunded. |
| 2Checkout (Verifone) | App Settings → Subscription Management → Cancel or contact support | 14 days initial / 48 hours renewal. Limited to most recent charge. | Cancellation takes effect immediately; access usually remains until the end of current billing period unless refunded. |
| Web / App (direct) | In-app Support or Settings → Cancel subscription, or contact support | 30-day money-back for initial weekly/monthly purchase; promotional plans often excluded. | Stops renewal; access typically remains until billing cycle ends unless refund issued. |
After cancelling
Immediate next steps
Keep copies of cancellation confirmations and any support replies you receive.
If you expect a refund, monitor your payment method for the reversal and check the timeframe mentioned by support.
Where to get more help
- AdTranquility cancellation and refund help: Cancel and Request a Refund for Your Subscription.
- AdTranquility cancellation & refund policy: Cancellation & Refund Policy.
- If purchased via Google Play, consider also using Google Play's refund process through your Google account.
- If unresolved, contact your bank or card issuer to dispute unauthorized charges and consider filing a complaint with the Commerce Commission (Consumer Protection) in New Zealand.
Address
Company address
AdTranquility, Inc., 651 N Broad St, Suite 206, Middletown, Delaware 19709, United States.
Notes about contacting by mail
No specific New Zealand cancellation address appears publicly; use the address above for written correspondence if required.
For fastest resolution, use in-app support or the platform-specific cancellation and refund processes described above.
FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.