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Cancellation service #1 in New Zealand
Cancel Akismet: Easy Method
What is Akismet
Overview
Akismet is a spam-filtering service commonly used with WordPress to check comments and form submissions for spam. It operates as a cloud service that flags or blocks likely spam so site owners can reduce unwanted content.
How it is delivered
Akismet is provided through Automattic’s services and is typically managed via your WordPress.com account or an API key on self-hosted WordPress sites. Billing and subscription management are handled online rather than inside mobile app stores.
How to cancel Akismet
Cancel web-purchased subscriptions (WordPress.com)
- Log in to your WordPress.com account that manages the Akismet subscription.
- Visit your Akismet account or billing page on WordPress.com.
- Locate the active Akismet subscription, click "Edit" then choose "Cancel" or "Remove subscription".
- Follow the on-screen prompts to confirm cancellation and note any confirmation or reference number.
- See Akismet’s cancellation guidance: Cancel Akismet.
Cancel purchases made via App Store or Google Play
- If you bought Akismet through Apple App Store or Google Play, cancellations and subscription management must be done through those platforms.
- Open your App Store / Google Play subscriptions page, find the Akismet subscription and cancel there.
- Akismet does not provide direct in-app cancellation links for these platform purchases.
What happens when you cancel
Access and service
After cancellation, Akismet will stop future renewals for the subscription you cancelled. Your current paid access typically remains active until the end of the paid period.
Billing, renewals and account status
Cancellation prevents automatic renewal but does not always delete your Akismet account or data automatically. Check your WordPress.com billing page to confirm the subscription status.
Data and comment handling
Your historical spam data and settings usually remain associated with your account unless you delete the service or request data removal.
Will I get a refund?
Standard refund windows
- Yearly plans: full refund eligible if requested within 14 days of purchase. See: Akismet refund policy.
- Monthly plans: full refund of the current month’s charge if requested within 7 days of purchase.
- Submit refund requests through Akismet/WordPress.com support channels; include purchase details and dates.
Exceptions and New Zealand considerations
Even if Akismet’s internal refund windows have passed, New Zealand consumer law may provide extra remedies if the service is defective or not supplied with reasonable care and skill.
Keep records of the issue and correspondence when seeking a refund beyond Akismet’s stated windows or when relying on statutory rights.
Akismet plans and pricing
Summary of common plans
The table below shows approximate monthly prices converted to NZD from published USD rates. Akismet publishes prices in USD and conversions are approximate.
Pricing notes
Akismet does not list prices in NZD on its site; exchange rates fluctuate so confirm the exact charge on checkout or your invoice.
| Plan | Approx. price (NZD) | Billing period | Features |
|---|---|---|---|
| Pro (1 site, 500 spam checks/mo) | approx. NZ$18.10/month (billed yearly) | Monthly (yearly billing) | 500 spam checks per month; single site; email support |
| Pro (2 sites, 1,000 checks/mo) | approx. NZ$36.20/month (billed yearly) | Monthly (yearly billing) | 1,000 spam checks per month; up to 2 sites; email support |
| Pro (3 sites, 1,500 checks/mo) | approx. NZ$54.30/month (billed yearly) | Monthly (yearly billing) | 1,500 spam checks per month; up to 3 sites; email support |
| Pro (4 sites, 2,000 checks/mo) | approx. NZ$72.40/month (billed yearly) | Monthly (yearly billing) | 2,000 spam checks per month; up to 4 sites; email support |
| Business (unlimited sites, 5,000 checks/mo) | approx. NZ$90.90/month (billed yearly) | Monthly (yearly billing) | 5,000 spam checks per month; unlimited sites; priority email support |
| Enterprise (15k API calls/mo) | approx. NZ$245/month (billed yearly) | Monthly (yearly billing) | 15,000 spam checks per month; unlimited sites; dedicated support |
| Enterprise (25k API calls/mo) | approx. NZ$364/month (billed yearly) | Monthly (yearly billing) | 25,000 spam checks per month; unlimited sites; dedicated support |
Your consumer rights in New Zealand
Consumer Guarantees Act (CGA)
Under the CGA, digital services must be supplied with reasonable care and skill. If Akismet fails to perform as advertised, you may be entitled to remedies such as repair, replacement or refund.
Fair Trading Act and other remedies
- If marketing or refund terms are misleading, you can raise concerns with the Commerce Commission.
- Consumer NZ and relevant dispute resolution bodies can help if you cannot resolve a complaint directly with Akismet/Automattic.
- Keep records of communications, invoices and evidence of the problem to support any claim.
Customer experiences
Positive feedback
No current positive user reviews specifically for New Zealand were found on Trustpilot in the verified data set.
Many users appreciate automated spam reduction and the convenience of a managed service for comment moderation.
Critical feedback
Reviews on general platforms note false positives where legitimate comments or users are flagged as spam, which can disrupt forums and community interaction.
Some reviews criticise external review platforms’ moderation, so interpret third-party feedback with that context in mind.
Documentation checklist
What to collect before cancelling
- WordPress.com account email and username tied to the subscription.
- Order or invoice number, subscription start date and payment receipts.
- Screenshots of subscription pages, billing entries and any error messages.
- Details of the device/store if purchased via App Store or Google Play (receipt from Apple/Google).
Where to find these documents
- WordPress.com account dashboard and billing pages for subscription details.
- Email inbox for purchase receipts from Akismet or WordPress.com.
- App Store / Google Play account purchase history for platform purchases.
Common mistakes
Cancelling from the wrong platform
A common error is trying to cancel a web-purchased subscription via the App Store or Google Play. If you bought Akismet on the web, cancel via WordPress.com - not the mobile store.
Missing refund windows or supporting evidence
Delaying a refund request beyond the 7‑ or 14‑day windows without clear evidence of a defect reduces chances of a full refund.
Always keep receipts, date-stamped screenshots and a clear description of the issue when requesting a refund or disputing a charge.
Comparative recap
At a glance
The table below compares key actions and likely outcomes depending on purchase channel and timing.
Key comparisons
| Topic | Web purchase (WordPress.com) | App Store / Google Play purchase |
|---|---|---|
| Where to cancel | WordPress.com account → Akismet subscription page | Apple App Store or Google Play subscriptions page |
| Refund window | Yearly: 14 days; Monthly: 7 days (request via Akismet support) | Refund policies handled by Apple/Google; contact respective support |
| Data and account | Account data remains unless you request deletion via Automattic/WordPress.com | App purchase tied to your store account; data still tied to Akismet account if used |
After cancelling
Next steps
- Confirm cancellation in your WordPress.com billing page and save any confirmation emails.
- Monitor your site to ensure comment moderation behaves as expected after access ends.
- If you need to remove Akismet data, contact support with account details.
Helpful links and support
Address
Designated contract party for New Zealand users
For users resident in New Zealand, the contractual party is Automattic A8C Ireland Ltd. Correspondence and cancellation notices should use the Dublin postal address shown on Akismet/Automattic pages.
Alternative contact address
If required, you may also use Automattic Inc. in the USA for correspondence:
Automattic Inc., 60 29th Street #343, San Francisco, CA 94110, USA
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Written by Hunter Thompson
Digital-law graduate · 7 years experience
Graduate in digital law and passionate about secure written communication, I have been writing guides on certified mail and electronic registered delivery for 7 years.