Cancel Mind Metric Ai: Easy Method

What is Mind Metric Ai

Service overview

Mind Metric Ai offers online AI-based neurodevelopmental and cognitive assessments and delivers personalised reports and insights.

It sells one‑off tests (e.g., ASD, ADHD, IQ) and a paid subscription for ongoing access to a “Brain Hub” and detailed results.

How it is typically sold

Some offers use a low one‑off fee for a report and then present ongoing subscription options for continued access.

Terms and conditions govern billing, delivery times and any limited money‑back guarantee; see the provider's terms for details.

How to cancel Mind Metric Ai

Cancel via your account (recommended)

• Sign in to your MindMetric account.
• Go to Account Settings and find "Cancel Subscription".
• Cancel before the next billing cycle to avoid further charges.

If you cannot cancel online

• Email [email protected] with your account details and a clear cancellation request.
• If billed via PayPal or a card, check the payment provider or merchant page for an alternate cancellation route.
• Keep copies of any confirmation messages or screenshots showing the cancellation request or attempts.

What happens when you cancel

Access after cancellation

Cancellation typically stops future renewals but may not immediately remove access for the remainder of a paid period.

Access length can depend on when you cancel relative to the billing or subscription period.

Billing, renewals and data

• Cancel before the renewal date to avoid being charged for the next period.
• Your billing record remains with the payment provider; you may need proof if disputing later charges.
• Check Mind Metric Ai's privacy policy for how your personal data and reports are retained or deleted.

Will I get a refund?

Standard subscription refunds

Mind Metric Ai does not offer standard refunds for subscription charges; the main way to avoid future charges is to cancel before renewal.

If you believe a charge is unauthorised or misleadingly disclosed, you can dispute it with your payment provider.

Exceptions and money‑back guarantee

• A Money Back Guarantee applies only to the one‑time US$1.99 MindMetric Report if results are not delivered within the promised timeframe.
• Claims for that guarantee must be made within the specified period after expected delivery; check the terms for exact time limits.
• If a refund is refused, consider disputing via PayPal or your card issuer, especially if ongoing billing was not clearly disclosed.

Mind Metric Ai plans and pricing

Available plans

Pricing notes

Prices shown are converted from AUD based on available MindMetric pricing and may vary with exchange rates.

No direct NZD pricing was available from the provider; check the site for the latest local charges.

Your consumer rights in New Zealand

Cooling‑off and unfair practices

• Unsolicited consumer contracts often have a 14‑day cooling‑off right under New Zealand consumer law.
• If ongoing billing was not clearly disclosed, consumers may have remedies under the Fair Trading Act.

Guarantees and dispute options

• The Consumer Guarantees Act and Fair Trading Act protect against misleading or unfair business conduct.
• Dispute unauthorised or unclear charges with your payment provider (bank or PayPal) and keep evidence.
• Serious or systemic deceptive practices can be reported to the Commerce Commission: comcom.govt.nz.

Customer experiences

Reported negative experiences

Multiple users report being automatically subscribed to monthly plans after paying a low one‑off fee, with charges of about NZ$31.49 (or equivalent).

Many reviews describe difficulty cancelling via the website and poor customer support, leading customers to use PayPal or bank disputes.

Balanced view

There are limited verified positive reviews in the available data; absence of visible positive feedback does not prove consistent poor service.

If you face issues, follow the cancellation and dispute steps above and retain documentation to support any complaint.

Documentation checklist

What to gather before contacting support

• Account email and username used with MindMetric.
• Order number, transaction ID or billing date for the charge.
• Payment method used (PayPal, card type and last four digits).

Evidence to support disputes

• Screenshots of purchase pages, billing notices, and any subscription terms shown at checkout.
• Email correspondence with support and any cancellation confirmations.
• Bank or PayPal statements showing the charge you want reversed.

Common mistakes

Assuming one‑off means no ongoing charges

Example: Paying a low fee for a test does not always prevent automatic enrollment into a subscription.

Always check checkout wording for recurring billing and default opt‑in boxes before paying.

Not cancelling before renewal

Example: Waiting until after a renewal date often results in being charged for another period; many disputes hinge on timing.

Set calendar reminders and cancel at least a few days before the renewal date to allow processing time.

Comparative recap

Quick comparison

After cancelling

Monitor your account and statements

Keep an eye on your bank or PayPal statement for any unexpected charges after cancellation.

If you see a charge you did not authorise, contact your payment provider to dispute it promptly.

Where to get more help

• Mind Metric Ai terms and conditions: mindmetric.ai/terms-conditions
• Chargeback and refund guidance: joinchargeback.com
• Report unfair or misleading practices: Commerce Commission NZ

Address

Provider postal address

Mind Metric AI

90 rue de Fougères, Rennes 35700, France

Support email

Primary contact for cancellation and support: [email protected]

If you cannot resolve the issue, contact your payment provider or the Commerce Commission for further options.