Cancellation service #1 in New Zealand
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Appnebula service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancel Appnebula: Easy Method
What is Appnebula
Service overview
Appnebula is a subscription-based digital service offering apps and online content through its website and in-app purchases.
The company operates internationally and manages subscriptions that typically auto-renew unless cancelled.
Company details
Appnebula appears to be registered in Cyprus and publishes a UK postal address for contact.
Billing and support are handled via the Appnebula website and its support channels.
How to cancel Appnebula
Cancel via website (web purchases and in-app web purchase)
- Sign in at the Appnebula website and locate the "Cancel Subscription" function in your account/subscription settings.
- Cancel at least 24 hours before the end of your trial or current subscription period to avoid automatic renewal.
- Take a screenshot or save confirmation of cancellation for your records.
Contact support or send a cancellation letter
- If you cannot cancel online, contact Appnebula support via the website contact form or support email and request cancellation.
- You may also send a written cancellation by email or post; services note no additional notice period and subscriptions end at the end of the current paid term.
- Deleting or uninstalling the app does not cancel your subscription - always complete the cancellation flow or confirm with support.
What happens when you cancel
Access and renewal
Cancellation stops automatic renewal but does not usually cut access immediately.
You normally retain access to the service for the remainder of the paid period after cancelling.
Account and data
Account data and settings are typically retained according to Appnebula's terms; deletion of the app does not remove account or stop billing.
If you need account closure or data removal, request this explicitly from support and keep confirmation in writing.
Will I get a refund?
Website voluntary money-back guarantee
If a money-back option is shown at checkout, you can request a refund within 30 days of purchase.
To qualify you must have used the plan for at least 7 consecutive days within that 30-day window; personal dislike does not qualify.
Other refund rules and exceptions
- EU consumers: 14-day right of withdrawal may apply unless you consented to immediate delivery and access began.
- Where refund conditions are not met, fees are generally non-refundable unless required by law or a specific policy applies.
- If you believe a charge is unauthorised, contact your bank promptly to dispute the transaction in parallel with contacting Appnebula.
Appnebula plans and pricing
Overview of available plans
Public details of specific plan names and prices are limited on the site and may vary by offer and country.
Where plan specifics are not shown on purchase pages, pricing and features can differ by promotion or region.
Pricing table
| Plan name | Price | Billing cycle | Features |
|---|---|---|---|
| Varies | Varies | Varies | Varies |
Your consumer rights in New Zealand
Guarantees under New Zealand law
In New Zealand, the Consumer Guarantees Act (CGA) requires services to be provided with reasonable care and skill and to be fit for purpose.
If a paid digital service fails to meet these guarantees, you may be entitled to remedies such as repair, replacement, or refund.
Other protections and enforcement
- The Fair Trading Act prohibits misleading or deceptive conduct in advertising and billing.
- If you have problems, you can contact the Commerce Commission, Consumer Protection organisations, or seek advice from Citizens Advice Bureau NZ.
- If unauthorised charges occur, your bank may assist with a chargeback or dispute under your card scheme rules.
Customer experiences
Positive reports
Some customers report helpful or prompt customer service and successful refunds after unexpected charges.
A small number mention clear support when issues arose or initial confusion about purchases.
Common complaints
Many reviewers report unexpected subscription charges after trials, difficulty cancelling, and that deleting the app did not stop billing.
Refund attempts are often described as delayed, with some customers noting AI/bot responses and lengthy processing times.
Sources include consumer review sites and community forums reporting mixed experiences.
Documentation checklist
What to collect before you cancel
- Order number or subscription ID and the date of purchase or trial start.
- Payment receipts or screenshots of the card/bank statement showing the charge.
- Screenshots of account subscription status, cancellation pages, and any confirmation messages.
What to keep after cancellation
- Written confirmation of cancellation from Appnebula (email or support transcript).
- Records of any refund agreement or support case numbers for disputes.
- Copies of any postal or emailed cancellation letters with timestamps.
Common mistakes
Assuming deleting the app cancels subscription
Many customers uninstall the app but keep their subscription active; this does not stop billing.
Always cancel through the website subscription settings or confirm with support in writing.
Missing the cancellation window
Failing to cancel at least 24 hours before a trial or billing cycle end commonly results in unwanted charges.
Check renewal dates and set reminders well before the final day to avoid auto-renewal.
Comparative recap
Quick comparison
The table below compares key areas of concern for Appnebula versus what you might expect from typical reputable competitors.
Summary table
| Topic | Appnebula | Typical competitor |
|---|---|---|
| Cancellation clarity | Mixed; website option exists but users report difficulty and deleted apps do not cancel | Clear account settings with immediate confirmation and documented policies |
| Refunds | Conditional (30-day voluntary option with 7-day use rule); often reported delays | Established refund windows and faster processing for authorised issues |
| Customer support | Some helpful responses reported, but others report slow or automated replies | Dedicated human support, clear escalation paths |
After cancelling
What to check immediately
- Confirm you received a cancellation confirmation and keep it for records.
- Monitor your bank or card statement for any further charges for at least two billing cycles.
Helpful links and next steps
- Appnebula subscription terms
- Appnebula money-back policy
- Customer reviews on Trustpilot
- For NZ consumer help: contact the Citizens Advice Bureau NZ or the Commerce Commission for guidance on disputes.
Address
Published postal address
APPNEBULA LTD, Eastcott Close 1, Blackburn BB2 3WJ, United Kingdom.
This is the contact address shown publicly; no New Zealand postal address was located.
Company registration note
Appnebula states it is registered in Cyprus in its terms of use; use the website support channels for direct contact.
If you need to send postal cancellation, use the UK address above and keep proof of posting and receipt.
Similar cancellation services
FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.