Cancellation service #1 in New Zealand
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Arccos service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancel Arccos: Easy Method
What is Arccos
Overview
Arccos is a golf technology company offering sensor hardware and a subscription-based app that tracks shots, provides GPS distances and AI-powered caddie advice.
Products include sensor kits, Link Pro, and app memberships; some older sensors carry lifetime access while most hardware includes a limited free membership period.
How it works
Sensors attach to clubs or sit in the pocket; data syncs to the Arccos app to record shots and generate analytics.
Membership or app subscription is required for ongoing access to advanced features and AI Caddie beyond any included trial or first-year access.
How to cancel Arccos
Cancel via Web (Dashboard)
- Go to arccosgolf.com and sign in to your Dashboard.
- Click the profile icon, then choose "My Account" → "Manage Membership".
- Follow the on-screen prompts to cancel; after cancelling you retain access through the end of your current billing period.
Cancel by Email or Phone
- Email: starter@arccosgolf.com with your account details and request to cancel.
- Phone: call +1 (844) 692‑7226 (Mon - Fri, 11 AM - 3 PM EST) to request cancellation directly.
- Note: the End‑User License Agreement indicates contacting starter@arccosgolf.com may terminate access immediately, so confirm the effect you want.
What happens when you cancel
Access and renewal
If you cancel through the Dashboard, your membership typically remains active until the end of the paid billing period.
If you request cancellation via the support email, the company’s EULA indicates cancellation may end access immediately; ask for confirmation in writing.
Data and account
Cancelling a subscription does not automatically delete your account or stored data unless you request account removal.
Ask support how long Arccos retains your data and whether they can export it for you before finalising cancellation.
Will I get a refund?
Physical product returns
- Products bought directly from Arccos can be returned within 30 days of delivery for a refund, excluding installed grips, apparel and custom prints.
- Returns require a Return Authorization (RA) number; shipping costs may be deducted from the refund.
Memberships and subscriptions
There is no general refund policy for memberships or subscriptions beyond trial periods; refunds are not typically provided unless specified in the Order Terms.
If you believe New Zealand consumer law gives you additional rights, include that in your request and be ready to escalate to local consumer authorities if needed.
Arccos plans and pricing
Summary table
| Plan / Product | Price (NZD) | Period / Notes | Features |
|---|---|---|---|
| Arccos Smart Sensors Gen 3+ | NZ$339.90 | Hardware purchase; includes 1 year membership for new users | 14 sensors, AI Caddie, shot tracking, GPS distances |
| Arccos Smart Sensors Gen 4 | NZ$529.90 | Hardware purchase; includes free app trial | 14 sensors, AI Caddie, shot tracking, GPS distances |
| Arccos Link Pro | NZ$419.95 (Golf Hound) / NZ$415.00 (Elevate Sports) | Hardware only; app subscription required separately | Pocket-based shot tracking device, wireless charging |
| Arccos Golf Sensors Gen 1 | NZ$115.00 | One-time purchase with lifetime subscription | Gen 1 sensors, free lifetime access |
| Arccos starter bundle (Gen 3+ + Link Pro + 1st-year membership) | NZ$202.50 | Bundle hardware + membership included | Gen 3+ sensors, Link Pro, 1st year app membership |
Notes
Standalone or renewal subscription pricing in NZD for the Caddie app is not listed publicly here; US annual pricing reports exist but may not reflect NZ App Store pricing.
Always check the local checkout or your app store for current NZD subscription rates before purchasing or renewing.
Your consumer rights in New Zealand
Relevant laws
New Zealand consumers are protected by the Consumer Guarantees Act and the Fair Trading Act, which cover misleading conduct and guarantees of acceptable quality.
There is no explicit Arccos mention of the standard 14‑day cooling‑off period; NZ law and regulations may still provide remedies in some cases.
How to act
- If you think a term or practice is unfair or misleading, document communications and escalate to consumer protection NZ or Consumers NZ.
- Use dispute resolution channels such as your payment provider, your card issuer, or New Zealand consumer authorities if necessary.
Customer experiences
Positive feedback
Some users report prompt, helpful customer service and successful replacement of lost sensors without hassle.
Positive cases often cite quick replacements and satisfactory resolution for hardware issues.
Common complaints
Many users report difficulty cancelling during or after free trials, unexpected auto‑renewal charges, and limited refunds for subscriptions.
Complaints include delayed or ignored email responses, inability to cancel via apps, and confusing marketing on pricing and billing frequency.
Documentation checklist
Before you cancel
- Account email and username used for Arccos.
- Order number or purchase receipt for hardware or membership.
- Billing statement showing the charge you want reversed (if disputing charges).
For returns and disputes
- Return Authorization (RA) number if returning physical items.
- Photos of product condition and packaging, and tracking number for returned parcels.
- All email correspondence and screenshots of cancellation attempts and billing messages.
Common mistakes
Failing to cancel correctly
Many users try to cancel via the mobile app when the account dashboard or support email is required, causing delays and unwanted renewals.
Always follow the Dashboard steps or email the specified address and keep a copy of confirmation so you can prove the cancellation date.
Assuming refunds are automatic
Assuming you will receive a refund after cancelling a subscription is a frequent error; Arccos’s terms usually limit refunds except for specified product returns.
If you expect a refund, state the legal or policy basis in your request and provide documentation; be prepared to escalate if needed.
Comparative recap
Comparison table
| Method | How to use | Access after cancel | Refunds / Notes |
|---|---|---|---|
| Web (Dashboard) | Sign in at arccosgolf.com → Profile → My Account → Manage Membership | Access retained until end of current billing period | Standard approach; refunds follow Arccos Order Terms |
| Email starter@arccosgolf.com with cancellation request | EULA suggests access may end immediately; confirm in writing | No general subscription refunds; product returns handled separately | |
| Phone | Call +1 (844) 692‑7226 (Mon - Fri, 11 AM - 3 PM EST) | Depends on support action; ask for written confirmation | Useful for urgent issues; follow up with email to record the request |
Quick takeaways
Dashboard cancellation is the safest way to keep access through the paid period; emailing may end access immediately per the EULA.
Refunds for subscriptions are rare; product returns have a 30‑day window with exclusions and require an RA number.
After cancelling
What to check
- Confirm you received written cancellation confirmation (email or dashboard message).
- Monitor your bank or card statements for any unexpected charges after the cancellation date.
- If returning an item, obtain an RA number and keep tracking details until the refund posts.
Useful links
Address
Physical address
Arccos does not publish a physical cancellation address in New Zealand for returns or subscription cancellation requests.
Do not rely on a NZ postal address for cancellation; use the email or dashboard methods described above.
Contact points
- Email: starter@arccosgolf.com
- Phone (US support): +1 (844) 692‑7226 (Mon - Fri, 11 AM - 3 PM EST)
FAQ
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.