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I hereby notify you of my decision to terminate the contract relating to the Astrill service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancel Astrill: Easy Method
What is Astrill
Overview
Astrill is a commercial VPN and privacy service used to route internet traffic through remote servers for privacy, geolocation flexibility, and access to region-restricted content.
Primary uses
Users commonly choose Astrill for accessing services from other countries, bypassing regional censorship (notably reported by some users in China), and for features like dedicated IPs and VIP servers.
How to cancel Astrill
Overview of methods
How you cancel depends on where you bought the subscription: Apple App Store, Google Play, Astrill's website, or a payment provider such as PayPal.
Step-by-step cancellation (App Store, Google Play, Website, PayPal)
- Apple App Store: Go to Settings → tap your Apple ID (your name) → Subscriptions → select Astrill VPN → tap "Cancel Subscription" and confirm. Source
- Google Play: Open Play Store → Menu → Subscriptions → select Astrill VPN → "Cancel Subscription" and confirm. Source
- Astrill.com (direct purchases): Log into your Astrill Member Zone → Billing/Subscription → use "Cancel Subscription" or "Disable Auto‑Payments". Expect an email confirmation. Source
- PayPal recurring payments: In PayPal, go to Settings → Payments → Manage pre‑approved or automatic payments → select Astrill VPN → Cancel. Source
When direct buttons are missing
Some users report no clear "cancel subscription" button on Astrill's site. If you cannot find cancellation controls, contact Astrill support and keep records of your requests.
As a backup, stop the recurring payment via your payment provider (App Store, Google Play, PayPal) to prevent future charges.
What happens when you cancel
Service access and expiry
After cancelling, access typically continues until the end of your paid period. Auto‑renewal will be disabled to prevent future billing.
Account and data handling
Astrill should send an email confirmation of cancellation when done through its Member Zone. Keep that confirmation for your records.
Canceling does not necessarily delete your account or usage logs; contact support if you need account removal or data questions answered.
Will I get a refund?
Astrill's stated policy
Astrill's official refund policy states that all sales via their website are final and no refunds are possible once purchase is made. Astrill refund policy
Exceptions and practical options
- Free trial: Astrill offers a 7‑day free trial for new customers to evaluate the service before buying. Source
- Platform refunds: If you paid through Apple App Store or Google Play, you may request a refund from Apple/Google under their refund policies even if Astrill refuses. Source
- Faulty service claims: Under NZ consumer law, a strict "no refunds" stance may be contested if the service is faulty or not fit for purpose - see the consumer rights section below.
Astrill plans and pricing
Pricing overview
Below are representative New Zealand dollar equivalents and commonly listed plans. Astrill publishes USD prices; NZ$ figures here are converted approximations provided in reference data.
Plan table
| Plan | Price (NZ$) | Period | Features |
|---|---|---|---|
| Monthly (standard) | NZ$57.00 | Monthly | Full access, no commitment |
| Annual (standard) | NZ$28.50 (monthly equivalent) | Billed annually | One-year subscription discount |
| Two-year (standard) | NZ$23.75 (monthly equivalent) | Billed every two years | Best-value long-term plan |
| ProPrivacy Monthly tier | NZ$38.00 | Monthly | Promotional/ProPrivacy tier |
| ProPrivacy Six-month tier | NZ$28.50 (monthly equivalent) | Six-month | Mid-term subscription |
| ProPrivacy Twelve-month tier | NZ$19.00 (monthly equivalent) | One-year | Yearly ProPrivacy rate |
| Private IP add-on | NZ$9.50 | Monthly | Dedicated IP address |
| VIP add-on | NZ$19.00 | Monthly | Priority servers, faster speeds, multi-hop |
Your consumer rights in New Zealand
Legal protections overview
New Zealand consumer law (for example, the Consumer Guarantees Act and the Fair Trading Act) protects consumers from services that are faulty, not fit for purpose, or misleadingly described.
How this applies to Astrill
- If Astrill's service fails to meet basic guarantees (e.g. not providing the protection or access promised), you may have grounds to seek a remedy despite a "no refunds" policy.
- If you paid via Apple or Google, those platforms have their own refund and dispute processes which can sometimes provide a practical route to reimbursement.
- Keep documentation of faults, support requests, and any correspondence to support any complaint to Australasian consumer authorities or your card issuer.
Customer experiences
Positive reports
Some users praise Astrill for maintaining access in highly censored environments and for fast server switching when it works. These positive reports often come from users in China or those needing reliable bypass methods.
Negative reports
Many users complain about a strict "no refund" stance, unstable connections, slow or dated apps, and unresponsive support. Cost is frequently cited as high relative to perceived value.
Reviews summarised from Trustpilot, Capterra and Reddit show mixed reliability: good in some contexts, inconsistent in others. Trustpilot NZ
Documentation checklist
Before you contact support
- Account email and username used with Astrill.
- Order/invoice number or payment transaction ID.
- Date of purchase and screenshots of billing or subscription status.
Evidence to support refunds or disputes
- Logs or screenshots showing service failures, error messages, or inability to connect.
- Records of support requests and responses, with dates and agent names if provided.
- Proof of trial usage and dates if you used the 7‑day trial.
Common mistakes
Assuming cancellation deletes subscription immediately
Many users assume cancelling stops access immediately; typically the service remains until the paid period ends. Check renewal dates and confirmation emails to avoid unexpected access loss or charges.
Not checking payment source and platform
Users sometimes contact Astrill but forget they subscribed through Apple or Google. Refunds and cancellation controls may need to be handled via the app store or PayPal rather than Astrill's website.
Comparative recap
Key comparison points
The table below compares Astrill's typical strengths and weaknesses against common expectations for VPN providers and typical alternatives.
Comparison table
| Feature | Astrill | Typical alternatives |
|---|---|---|
| Refund policy | Strict "no refunds" for web sales; 7‑day free trial available | Many competitors offer 30‑day money‑back guarantees or refunds |
| Price (NZ$ equivalent) | Relatively expensive (monthly ~NZ$57) | Wider range; many offer lower price tiers or frequent discounts |
| Performance | Reports of reliable bypass in some regions (e.g. China), but inconsistent for others | Some rivals offer more consistent global performance and faster apps |
| Support & updates | Mixed reviews: some find support unresponsive and apps outdated | Many providers offer faster support and regular app updates |
| Special features | Private IP, VIP add-ons, multi‑hop options | Alternatives often provide similar add-ons and larger server networks |
After cancelling
Useful links and next steps
- Astrill refund policy: https://www.astrill.com/refund-policy
- Aciiyo cancellation/refund guides and summaries: Decoding Astrill refund policy
- If you paid via Apple: manage subscriptions in iOS Settings (see Apple support) or request a refund through Apple.
- If you paid via Google Play: manage subscriptions in the Play Store or request a refund through Google Play.
Escalation and disputes
If you cannot resolve a refund or service issue with Astrill, consider disputing the charge with your payment provider or seeking advice under New Zealand consumer protection frameworks.
Keep all documentation and timestamps of communication when escalating disputes.
Address
Registered office
Oliaji Trade Centre, 1st floor, Victoria, Mahe, Seychelles
Notes on contacting Astrill
Astrill does not list a New Zealand office. Use the Member Zone and official support channels on Astrill.com for account and billing issues.