Cancel Autocad: Easy Method

What is Autocad

Overview

Autocad (AutoCAD) is a professional CAD application used for 2D drafting and 3D design across architecture, engineering and construction sectors.

It is available as desktop, web and mobile versions and is licensed by subscription with several plan options.

Core features

AutoCAD provides precision drawing, specialised toolsets, and integration with other Autodesk apps and cloud services.

Plans include full desktop functionality, a lightweight web client, and token-based daily access via Autodesk Flex.

How to cancel Autocad

If purchased via App Store / Google Play

• Autodesk does not handle in-app cancellations for subscriptions bought through Apple or Google.
• Open the Apple App Store or Google Play Store and follow their standard subscription cancellation steps.
• Manage subscriptions in your device account settings; Autodesk directs users to the respective platform.

If purchased directly from Autodesk (web)

• Sign in to your Autodesk Account and go to Billing & Orders.
• Turn off auto-renew for the subscription you want to cancel; the subscription will remain active until the expiry date.
• For trials, the trial will expire automatically after 30 days; no additional cancellation step is required.
• For step-by-step info see Autodesk's cancellation help: autodesk.com - cancel.

What happens when you cancel

Access and renewal

Turning off auto-renew stops future billing but does not immediately terminate access; the subscription remains active until its current expiry date.

If you cancel during a paid period you can continue using AutoCAD until that period ends.

Account, files and data

Your Autodesk account, cloud-stored files and settings remain associated with the account after cancellation, subject to Autodesk data retention policies.

Export or back up any files you need before the subscription expiry to avoid access issues later.

Will I get a refund?

Refunds for direct purchases

Autodesk offers refunds for direct online purchases within specified windows: monthly subscriptions within 15 days, and 1-year or 3-year subscriptions within 30 days of purchase or renewal.

APAC (New Zealand) guidance confirms cancellation requests must be made within 30 days to receive a refund; refunds are typically processed in about 5 - 7 working days.

See Autodesk help for details: autodesk.com - help.

Refunds via resellers and app stores

• Purchases made through resellers or partners follow the reseller's return and refund policy; contact the reseller directly for refunds.
• Subscriptions bought via Apple App Store or Google Play must be refunded through those platforms, not directly by Autodesk.
• Exceptions and special cases (e.g., double charges) are handled case-by-case and may require support interaction or proof of purchase.

Autocad plans and pricing

Pricing table

Notes on pricing and GST

All listed prices are subject to GST where applicable. Autodesk NZ online store prices exclude GST unless stated otherwise.

Reseller prices may include GST and can vary; check the reseller quote for final pricing and tax details.

Your consumer rights in New Zealand

Cooling-off and refunds

New Zealand consumer law provides a 14-day cooling-off period for certain remote purchases, but digital software subscriptions may be exempt unless faulty.

Autodesk's refund windows (15 days for monthly, 30 days for annual/multi-year) provide explicit rights that are broader than the statutory 14-day default in many cases.

Purchases via resellers

• If you buy through a reseller, your rights and remedies may be governed by the reseller's return policy as well as the underlying consumer law.
• Always review the reseller terms before purchase and keep invoices and communications to support any refund or dispute.

Customer experiences

Positive feedback

• Users praise AutoCAD for high precision, detailed design capability and a comprehensive feature set.
• Review platforms report strong overall recommendation scores and satisfaction with workflows and toolsets.

Common complaints

• Frequent issues cited include bugs, occasional crashes or lag with large files, and a steep learning curve for new users.
• Some reviewers report poor responsiveness from customer support, pricing concerns, and refund difficulties in specific cases.

Documentation checklist

What to gather

• Order confirmation or invoice showing purchase date, product and payment method.
• Autodesk account email address and subscription ID (if available).
• Any reseller correspondence or receipts for purchases made through partners.

How to present

• When requesting cancellation or refund, attach screenshots or PDFs of invoices and account billing pages.
• Provide clear dates for purchase and renewal and state whether you purchased via Autodesk, reseller, or an app store.

Common mistakes

Cancelling the wrong way

Many users try to contact Autodesk support for App Store or Google Play subscriptions; these must be cancelled through the app store account.

Attempting to cancel in the wrong place can delay the process and cause missed refund windows.

Missing refund windows and documentation

Failing to request a refund within Autodesk's specified window (15 days for monthly, 30 days for annual/multi-year) can forfeit refund eligibility.

Not keeping receipts, invoice numbers or reseller contact details also makes disputes harder to resolve.

Comparative recap

At-a-glance comparison

When to choose which

Buy direct for straightforward Autodesk policies and online account control; expect defined refund windows and self-service cancellation.

Buy via reseller for local procurement or special pricing, but confirm the reseller's refund and cancellation terms before purchase.

After cancelling

Next steps

• Back up and export any project files from Autodesk cloud storage before your access ends.
• Confirm cancellation and check the expiry date in Billing & Orders, and monitor your payment method for any refunds.

Support and links

• Autodesk billing and cancellation help: autodesk.com - manage billing
• Autodesk customer help centre: autodesk.com - customer help
• APAC refund information (New Zealand): autodesk.co.nz - refund policy (APAC)
• If you purchased via Apple/Google, use the respective store support pages to request refunds or cancellations.

Address

Regional office for postal matters

Autodesk does not maintain a distinct postal cancellation address in New Zealand. For postal matters, the regional APAC office can be used.

Autodesk Asia Pte. Ltd., 3 Fusionopolis Way, #10‑21 Symbiosis, Singapore 138633

How to contact

For account changes and cancellations, use your Autodesk Account online and the support links above.

For reseller purchases, contact the reseller shown on your invoice for the fastest resolution.