Cancel Autods: Easy Method

What is Autods

Overview

AutoDS is a dropshipping automation platform that helps sellers import products, monitor prices and stock, and automate order fulfilment across marketplaces.

Primary features

Key features include product importing, price and stock monitoring, and managed order services.

AutoDS is offered as a subscription service with multiple plan tiers and optional managed fulfilment tools.

How to cancel Autods

Cancel or manage on the AutoDS website

• Sign in to your AutoDS account on the website.
• Go to Settings → Account & Billing → Manage/Cancel Account.
• To cancel a subscription, select "Cancel Account" for the individual subscription you want to end.
• Confirm cancellation; account deletion becomes permanent after a 14-day recovery window.

Pause account option and app stores

• Alternatively, you can choose "Pause Account" via Settings → Account & Billing → Manage/Cancel Account.
• Pause suspends billing for 30 days, retains data, and allows reactivation at any time within that period.
• For App Store / Google Play subscriptions, AutoDS documentation does not specify a process; cancel via your app store subscription settings if applicable.

What happens when you cancel

Access and features

After cancellation, access to plan features will typically stop at the end of your billing period or immediately depending on the platform settings.

Paused accounts retain access only when reactivated; paused accounts suspend billing for 30 days.

Data, recovery and renewal

AutoDS marks cancelled accounts for deletion; data is permanently deleted after 14 days unless you log in to recover the account during that window.

If you paused the account, data is retained for the 30-day pause period and the account can be resumed without data loss.

Will I get a refund?

Official refund stance

AutoDS generally does not provide subscription refunds unless required by applicable law.

Exceptions may be granted at AutoDS discretion and may incur processing fees or deductions.

Common exceptions and fulfilment refunds

• AutoDS may charge a processing fee (reported examples up to 15%) when refunds are approved.
• Upgrades, downgrades, add-ons and trial payments during a billing cycle are generally non-refundable.
• For Managed Orders, refunds are issued to the Managed Order Balance after the supplier processes them; suppliers typically take 7 - 14 days after warehouse arrival.
• If a supplier classifies an item as non-returnable, the refund request may be rejected by the supplier.

Autods plans and pricing

Pricing table

Pricing notes

Official AutoDS pricing pages list amounts in USD; the NZD figures above are approximate conversions and may differ from actual billed amounts.

No explicit NZD pricing was found on AutoDS pages; exchange rates and card/provider fees may affect final charges.

Your consumer rights in New Zealand

Cancellation and refunds under NZ law

New Zealand consumer law (Consumer Guarantees Act and Fair Trading Act) requires services to be as described and fit for purpose.

There is no automatic 14-day cooling-off right for digital subscriptions, but refunds are required if a service is defective or not delivered as promised.

What you can do if you have problems

• If you suspect unauthorised charges or a failure to deliver services, contact AutoDS support first and request remediation in writing.
• If the issue is unresolved, you can complain to Consumer Protection or the Commerce Commission: Commerce Commission - Consumer information.
• You may also request a chargeback through your bank or card provider for unauthorised or unresolved charges.

Customer experiences

Positive feedback

Many users report fast, professional and helpful support, and praise the platform for automating sourcing, fulfilment and price monitoring.

Reviewers on Trustpilot and Capterra often highlight the user-friendly interface and useful tutorials.

Negative feedback

Some users report unexpected or repeated charges after cancellation, difficulty obtaining full refunds, and problems with stock/price monitoring.

Other complaints include delayed or templated support responses and disputes over billing and refund handling.

Documentation checklist

What to gather before you cancel

• Account email and username used to register with AutoDS.
• Subscription details: plan name, billing date, and transaction receipts.
• Any support correspondence or case/ticket numbers related to your issue.

Where to find required documents

• Billing receipts and plan details in Settings → Account & Billing on the AutoDS dashboard.
• Support emails or chat logs from AutoDS support for refund or cancellation requests.
• Bank or card statements showing charges if you plan to dispute with your bank.

Common mistakes

Billing timing misunderstandings

Users sometimes forget the billing schedule and assume cancelling mid-period will automatically prorate or refund the remainder.

AutoDS generally does not prorate or refund for mid-cycle cancellations; check billing dates before cancelling to avoid surprises.

Confusing pause vs cancel

Some users expect "Pause" to be permanent; pausing suspends billing for 30 days and retains data, while cancelling initiates a deletion process with a 14-day recovery window.

If you intend to stop service long-term, choose "Cancel" and allow for the recovery window rather than relying on pause alone.

Comparative recap

Quick comparison

Takeaway

Pausing is short-term and keeps data; cancelling begins deletion with a 14-day recovery window.

Refund outcomes vary and are not guaranteed; document charges and follow the steps above if you need a dispute or complaint.

After cancelling

Immediate steps

• Save any required data or screenshots before the 14-day deletion window expires.
• Confirm cancellation via email and keep a copy of any confirmation or ticket number.
• Monitor your bank or card statements for any unexpected charges and note transaction IDs.

If you have issues

Contact AutoDS support via the Help Center and reference your account details and any ticket numbers.

If unresolved, consider complaining to the Commerce Commission (https://comcom.govt.nz/consumer) or requesting a chargeback through your bank.

Useful starting links: AutoDS Help Center article on cancelling or pausing: AutoDS Help - Pause or Cancel.

AutoDS Terms of Service: AutoDS Terms of Service.

Address

Primary postal address

AutoDS, Walnut St 3601, Denver CO 80205

Notes

No specific New Zealand office is listed publicly; corporate registrations indicate other international addresses.

For official contact and support, use the AutoDS Help Center: https://help.autods.com.