Cancel Autodata: Easy Method

What is Autodata

Overview

Autodata provides technical information and training services for vehicle repair and maintenance. Their products include Autodata Auto-Repair software and Autodata Training, sold as subscriptions in New Zealand.

Key product types

Products referenced for New Zealand include online training subscriptions and an Auto-Repair software suite that offers vehicle specifications, wiring diagrams and technical data.

How to cancel Autodata

Via your online account

• Log into your Autodata account and look for subscription or billing settings.
• Follow the on-screen cancellation option to stop automatic renewal.
• Save a screenshot or confirmation message when cancellation completes.

Other cancellation channels

• Contact Autodata customer service by phone or email and request cancellation.
• Send a formal written cancellation (email or letter) requesting non-renewal.
• For Autodata Training (NZ) contact Customer Support to deactivate the account.

What happens when you cancel

Access after cancelling

Cancelling generally stops automatic renewal but does not immediately cut access to the service.

Access normally continues until the end of the paid billing period you have already paid for.

Renewal and termination details

Subscriptions (for example annual plans) automatically renew unless cancelled before the paid term ends.

There is generally no notice period required; cancellation prevents the next renewal but does not prorate the current term.

Will I get a refund?

Official policy summary

Autodata's Terms of Use refer users to separate Product Terms and Conditions for cancellation and refund details, but no clear refund rule is published directly on the Terms of Use page.

For specific refund rules, consult the Product Terms and Conditions or ask support for written confirmation.

Practical exceptions and reported outcomes

• Autodata Training is described as not a fixed-term commitment and can be cancelled at any time via Customer Support.
• External reviews report frequent refusals or difficulties obtaining refunds, including for trial charges that converted to paid subscriptions.
• Introductory trials (e.g., NZ$2 first month) convert to paid annual subscriptions unless cancelled before conversion; no clear proration or refund language is provided in public sources.

Autodata plans and pricing

Pricing overview

Below are New Zealand prices and representative plan names gathered from available information.

All prices are stated in New Zealand Dollars (NZ$) and training prices are per user.

Your consumer rights in New Zealand

Basic guarantees

Under New Zealand consumer law, digital services may not always be refundable for a simple change of mind.

However, if a digital product fails to meet a basic consumer guarantee (for example, not fit for purpose or not as described), a refund or other remedy may be available.

Practical steps under NZ law

• Keep evidence of product performance and communications if the service does not match descriptions.
• If you tried to cancel but were still charged, retain records to support a dispute with your bank or a formal complaint to consumer authorities.
• Contact Autodata first for resolution, then escalate to consumer protection bodies if needed.

Customer experiences

Positive feedback

Some long-term subscribers report value from the product quality and legacy technical data, especially where coverage meets workshop needs.

Positive reviews are less frequent but indicate useful content for certain users.

Negative feedback

• Many users report difficulties cancelling subscriptions and unexpected charges after trial periods.
• Complaints include poor or non-responsive customer service and perceived automatic rollovers at higher rates.
• Some users report missing wiring diagram coverage for specific vehicle models, reducing perceived value.

Documentation checklist

Essential documents to collect

• Account login confirmation and subscription details (screenshots of plan and renewal dates).
• Cancellation confirmation (email, screenshot or reference number).
• Payment receipts showing charges, trial conversions and dates.

Supporting evidence for disputes

• Copies of all correspondence with Autodata support (emails, chat transcripts).
• Bank or card statements showing disputed charges.
• Any product descriptions or marketing materials that differ from delivered service.

Common mistakes

Failing to cancel before trial conversion

A common error is assuming a trial will not auto-convert; trials (for example NZ$2 first month) often convert to paid subscriptions if not cancelled before the trial ends.

Not saving cancellation proof

Users sometimes cancel but do not keep confirmation proof, which makes disputing post-cancellation charges harder.

Always capture screenshots and request written confirmation to avoid evidence gaps.

Comparative recap

Quick comparison

The table below summarises key practical expectations when subscribing to Autodata in New Zealand.

After cancelling

Follow-up actions

Save all confirmation messages and check your next bank/card statement to verify no further charges occur.

If charged after cancellation, contact Autodata support with your documentation and request a refund in writing.

Useful links

• Autodata Terms of Use
• Autodata Training NZ FAQ
• Third-party summarised cancellation steps
• Customer reviews (Trustpilot NZ)

Address

Contact address (UK office)

AUTODATA LIMITED, 256-260 Old Street, London, EC1V 9DD, United Kingdom.

Notes about New Zealand contact

Autodata does not publish a dedicated New Zealand postal address; for NZ cancellations and support, use the online account, customer service contacts or the Training support channels linked above.