Cancel Avira: Easy Method

What is Avira

Overview

Avira is a cybersecurity company offering antivirus, VPN, password manager, and device optimisation tools for desktop and mobile devices.

Main uses

Its products protect against malware, phishing and other online threats while adding optional privacy and performance features.

How to cancel Avira

Cancel a subscription bought via App Store / Google Play / Microsoft Store

• Cancel directly through the store where you purchased the in-app subscription (Apple App Store, Google Play, or Microsoft Store).
• Uninstalling the Avira app does not cancel the subscription; you must cancel in the store before the trial ends to avoid billing.
• Follow the store’s subscription management process (Apple: Settings > Subscriptions; Google: Play Store > Subscriptions; Microsoft: account.microsoft.com).

Cancel a web (direct) subscription via Avira

• Sign in to your Avira account at the Avira website.
• Go to Subscriptions → Renewal Settings, click “Cancel Subscription Renewal” and confirm.
• Alternatively, contact Avira support to request cancellation if you cannot access the account area.

What happens when you cancel

Access after cancellation

Cancelling subscription renewal stops future billing but typically does not remove access immediately.

Your paid features generally remain active until the end of the current paid period unless otherwise stated by Avira or the store.

Data and account status

Your Avira account and settings usually remain intact after cancellation so you can sign in and review history.

To remove personal data or delete your account, contact Avira support and request account deletion in accordance with their data policies.

Will I get a refund?

Direct (Avira web) refund policy

• Monthly subscriptions: full refund available if requested within 14 days of the initial purchase; monthly renewal charges are non-refundable.
• Annual subscriptions: full refund available within 60 days of purchase. After 60 days, pro-rated refunds are available for the unused portion starting the month after the request.

Refunds for store purchases and exceptions

• If you purchased via Apple, Google or Microsoft store, refunds and cancellations must be requested via that store’s refund process.
• Refund availability and timing depend on the store’s policies; check the store’s help pages when requesting a refund.

Avira plans and pricing

Pricing summary

The following prices are taken from international listings and in-app purchases; no NZD-specific official pricing was found.

Plans table

Your consumer rights in New Zealand

Statutory protections

New Zealand consumers are protected by the Consumer Guarantees Act (CGA) and other local laws that cover quality and fitness for purpose of goods and services.

These laws may provide remedies if software or digital services are faulty or not as described.

Cooling-off and withdrawal

• Avira’s 14‑day statutory right-of-withdrawal applies to EEA, UK and Switzerland under its Terms of Sale and may not automatically apply in New Zealand.
• Nonetheless, Avira offers a voluntary refund policy (14 days for monthly initial purchase; 60 days for annual) to direct purchasers regardless of location.

Customer experiences

Positive feedback

• Users often praise Avira for being lightweight, easy to use and offering good value with minimal performance impact.
• Positive reviews highlight reliable protection, a user-friendly interface and extras such as VPN and system tune-up tools.

Negative feedback

• Some users report problems with the password manager failing to allow login or blocking access.
• Other complaints include the free version interfering with updates or installing components that are hard to remove for some users.

Documentation checklist

What to prepare before contacting support

• Order number or transaction ID from your purchase receipt.
• The email address used for the Avira account or store account.
• Date of purchase, subscription name and device or platform used (Windows, macOS, iOS, Android).
• Store receipt screenshot if bought via App Store / Google Play / Microsoft Store.

Additional helpful items

• Screenshot of subscription entry in Avira account or store subscription page.
• Payment method details and any correspondence with Avira support.

Common mistakes

Uninstalling without cancelling

A common error is uninstalling the Avira app and assuming the subscription has been cancelled.

Uninstalling the app does not stop recurring payments; you must cancel through the store or your Avira account.

Assuming EU/UK rules apply

Another mistake is assuming the EU/UK 14‑day statutory withdrawal automatically applies in New Zealand; Avira’s statutory withdrawal under EU rules only applies to customers in those regions.

For New Zealand consumers, rely on Avira’s voluntary refund policy and local consumer law for remedies.

Comparative recap

Quick comparison

This table summarises key cancellation and refund differences between direct web purchases and in-app store purchases.

Comparison table

After cancelling

Immediate steps

• Keep confirmation of cancellation and any refund request reference numbers.
• Verify your subscription status in your Avira account or the store to ensure renewal is stopped.

Useful links

• Avira account login
• Avira support and contact pages
• Apple: Cancel subscriptions
• Google Play: Cancel or manage subscriptions
• Microsoft: View, change or cancel a subscription
• New Zealand consumer protection information

Address

Corporate address

Avira Operations GmbH

Kaplaneiweg 1, 88069 Tettnang, Germany

Notes about New Zealand cancellations

There is no Avira postal cancellation address specific to New Zealand; the official cancellation procedure is via your Avira account or by contacting Avira support online.

Use the documentation checklist and support links above when requesting cancellation or a refund.