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I hereby notify you of my decision to terminate the contract relating to the Bamboohr service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancel Bamboohr: Easy Method
What is Bamboohr
Overview
BambooHR is a cloud-based HR information system (HRIS) for small and medium businesses that centralises employee records, time-off tracking, recruitment and performance tools.
It is used globally, including by organisations in New Zealand, and is available via web subscriptions and app-store purchases.
Core functions
Typical features include employee records, time-off management, applicant tracking, onboarding and reporting tools.
Different plans bundle different modules; NZ pricing is not published publicly and often requires a sales quote.
How to cancel Bamboohr
Web (month-to-month subscription)
- Sign in to your BambooHR account as an administrator.
- Go to Settings > Account settings > Manage Subscription (or equivalent billing area).
- Follow the on-screen option to cancel; the account remains active until the end of the current billing month.
- For formal notices or disputes, send written communication to the legal address below.
- See BambooHR FAQ for web cancellation guidance: BambooHR FAQ.
Apple App Store (iOS) and Google Play
- If you purchased via the Apple App Store, cancel and request refunds through Apple. BambooHR’s terms state Apple handles cancellations and refunds: BambooHR Terms.
- If you purchased via Google Play, cancel and request refunds through Google Play support (Google handles those transactions). See general help: Google Play Help.
- In all app-store cases, BambooHR typically directs purchase/refund requests to the store operator (Apple or Google).
What happens when you cancel
Access and billing
If you cancel a month-to-month web subscription, your account remains active until the end of the current billing month.
BambooHR does not provide prorated refunds for partial months; services continue until the period ends.
Data, export and account closure
Export important data (employee records, reports, documents) before access ends. Plan exports well ahead of the final day of service.
Retention and deletion policies may vary; contact BambooHR support for account-specific data-retention details.
Will I get a refund?
Standard refund policy
BambooHR’s standard policy: no prorated refunds for mid-cycle cancellations. If you cancel, service runs to month end and no partial refund is given.
Cancel during the free trial (typically 7 days) and you will not be charged for the service.
Exceptions and app-store purchases
- Prepaid long-term subscriptions: refunds for unused months are generally limited and may apply only where BambooHR fails to provide the service and does not cure the breach (see Terms of Service for specifics).
- If you purchased via Apple App Store, request any refund from Apple; Apple may refund for apps that fail to meet warranty standards. See BambooHR terms: Terms of Service.
- For Google Play purchases request refunds through Google Play; BambooHR’s web refund rules do not override app-store refund procedures.
Bamboohr plans and pricing
Estimated plans
| Plan | Approx. Price (NZ$) | Billing Period | Main features |
|---|---|---|---|
| Essentials (approx) | NZ$12.80 per employee/month (approx) | Monthly | Core HRIS: employee records, time-off management, reporting |
| Advantage (approx) | NZ$19.20 per employee/month (approx) | Monthly | Includes ATS, onboarding, performance, advanced reports |
| Flat rate (≤25 employees, approx) | NZ$400 per month (approx) | Monthly | Flat-rate option; features depend on Essentials/Advantage selection |
Pricing notes
BambooHR does not publish official NZD pricing; the figures above are estimates converted from USD at ~1 USD ≈ 1.60 NZD.
For exact NZ-specific pricing and a tailored quote contact BambooHR sales directly via their website.
Your consumer rights in New Zealand
Key laws that may apply
- The Consumer Guarantees Act requires services to be of acceptable quality, fit for purpose and as described.
- The Fair Trading Act prohibits misleading or deceptive conduct and requires clear disclosure of trial terms and charges.
- App-store purchases may still attract NZ consumer protections; retailers (Apple/Google) and developers may have obligations under NZ law.
How to act if you have a dispute
If BambooHR fails to provide the contracted service you may be entitled to remedies under NZ law, regardless of a stated "no refunds" policy.
Escalate unresolved disputes to the Commerce Commission or seek independent advice; for app-store disputes raise the issue with Apple or Google first, then escalate if needed: Commerce Commission NZ.
Customer experiences
Positive feedback
Users commonly praise BambooHR for an intuitive interface, easy navigation and strong onboarding/recruitment modules.
High ratings on Capterra and positive Trustpilot comments highlight ease of use and helpful customer support: Capterra NZ, Trustpilot NZ.
Common complaints
Frequent negatives include limited customisation, API/integration issues and perceived decline in support after implementation.
Users report pricing increases for legacy customers and technical problems (chat support availability, unresolved bugs) in some forums: Reddit.
Documentation checklist
Before you cancel
- Administrator login and account ID
- Current billing period and payment method details
- Copy of your contract or Terms of Service applicable to your account
- Record of any communications with BambooHR support or sales about cancellation
What to keep after cancelling
- Exported employee records, reports, files and any custom settings before access ends
- Invoices and proof of payment for your records
- Written confirmation of cancellation (email or formal letter) and dates
- Legal or dispute correspondence; for mailed notices use the legal address below
Common mistakes
Assuming automatic refunds or prorations
A common error is assuming you will receive a prorated refund if you cancel mid-cycle. BambooHR’s policy does not provide prorated refunds for month-to-month cancellations.
Always check your billing cycle and understand that service typically continues until the end of the paid period.
Failing to export data or confirm cancellation
Some customers forget to export employee data or download reports before access ends; this can cause unnecessary recovery work.
Also obtain written confirmation of cancellation; verbal cancellations or misunderstandings about who cancelled can lead to ongoing charges or access problems.
Comparative recap
At-a-glance comparison
| Purchase channel | How to cancel | Who handles refunds | Typical outcome |
|---|---|---|---|
| Web subscription (month-to-month) | Cancel in Account settings > Manage Subscription | BambooHR (no prorated refunds) | Account active until month end; no partial refunds |
| Apple App Store (iOS) | Cancel via Apple App Store subscriptions | Apple handles refunds | Request refund from Apple; BambooHR directs you to Apple |
| Google Play | Cancel via Google Play account/subscriptions | Google Play handles refunds | Request refund from Google; BambooHR’s web refund rules don’t override store policies |
Key differences
The main difference is who controls refunds and the cancellation flow: web subscriptions are managed by BambooHR; app-store purchases are subject to Apple/Google processes.
Consumer rights under NZ law may provide additional remedies regardless of where you purchased; pursue app-store disputes with the store operator first, then escalate if necessary.
After cancelling
Next steps
- Export and securely store all required employee data and documents before access ends.
- Confirm cancellation in writing and retain any cancellation confirmation emails.
- Check your next billing statement to ensure no further charges are applied.
Helpful links & support
- BambooHR FAQ: https://www.bamboohr.com/faq
- BambooHR Terms of Service: https://www.bamboohr.com/terms-of-service/
- Apple support for subscriptions and refunds: https://support.apple.com
- Google Play Help for refunds: https://support.google.com/googleplay
- Commerce Commission NZ (consumer disputes): https://comcom.govt.nz
Address
Legal / mailing address
Bamboo HR LLC ATTN: Legal
42 Future Way, Draper, UT 84020, USA
Notes on local contact
BambooHR does not appear to publish a separate New Zealand postal address. For formal notices or disputes consider sending written correspondence to the legal address above and follow up with email or support channels.