Cancel Bark: Simple Process

What is Bark

Overview

Bark is an online service and mobile app that connects customers with local professionals and offers parental control products for devices and home internet.

Services include lead generation for trades and businesses, and consumer products such as Bark Jr, Bark Premium, and Bark Home hardware.

Main uses

Consumers use Bark to receive quotes and contact professionals, or to monitor and manage children's device activity.

The platform offers subscription services, credit-based lead purchases, and one-time hardware sales for in-home protection.

How to cancel Bark

Cancel via web (Bark.com)

• Log into your Bark account at Bark.com.
• Go to Settings → Subscriptions → Manage subscription.
• Follow on-screen prompts to cancel; you can cancel any time.
• This applies to the general Subscription Service and Add‑Ons purchased via the website.

Cancel via mobile app stores

• iOS: Cancel through Apple Subscriptions in your iOS Settings - not through the Bark app. Deleting the app does not cancel the subscription.
• Android: Cancel via Google Play Subscriptions or the third‑party billing platform used. Deleting the app does not cancel the subscription.
• If you purchased via an app store, follow that store’s subscription cancellation steps to stop future billing.

What happens when you cancel

Access and billing

When you cancel a subscription purchased on the web, access continues until the end of the current billing period.

Billing stops for future periods after cancellation, but no pro‑rata refunds are issued for the unused portion in most cases.

Data, account and add‑ons

Your Bark account and any saved data typically remain accessible unless you request account deletion.

Add‑Ons purchased through Bark follow the same cancellation and access rules as the main subscription unless otherwise stated.

Will I get a refund?

General refund policy

• Subscriptions are generally non‑refundable.
• Cancelling mid‑billing period does not automatically entitle you to a refund; access usually continues until period end.

Exceptions and credit purchases

• Refunds may be considered if the subscription was purchased in error and completely unused, only if requested within 2 days of payment.
• Starter Packs, credit subscriptions, and partially used credit packs are non‑refundable in most cases.
• Accidental purchases of credits may be refunded only if the credits remain unused; provide evidence when requesting a refund.

Bark plans and pricing

Pricing overview

Below are common Bark product prices in New Zealand dollars (approximate for app plans and one‑time hardware costs).

Prices are approximate and subject to change; check Bark’s site for current NZ prices.

Your consumer rights in New Zealand

Contractual terms vs statutory rights

Bark’s Terms & Conditions for NZ do not include the same UK/EU notification provisions referenced for EU/UK users.

However, contract terms cannot override statutory consumer protections under New Zealand law.

Remedies and where to seek help

• If you believe a service is not of acceptable quality, you may have rights under the Consumer Guarantees Act and other NZ consumer law.
• Contact Bark first, then consider Consumer NZ (consumer.org.nz) or your payment provider for chargeback/dispute options.

Customer experiences

Positive feedback

Many users praise prompt communication, professionalism, and the platform’s ability to connect them quickly with suitable leads or tradespeople.

Some reviewers report successful bookings and good value where leads converted into paying customers.

Negative feedback

Common complaints include confusing or variable pricing for credits and dissatisfaction with cost per lead.

Other users report low‑quality or unresponsive leads, difficulty obtaining refunds, and negative experiences described in online forums.

Documentation checklist

What to gather before contacting support

• Account email address and username used with Bark.
• Order number, transaction date, and payment method (receipt or bank statement).
• Screenshots of subscription details, credit balances, and any purchase confirmations.

Additional items for refund or dispute

• Evidence that credits were unused if requesting a refund for credit purchases.
• Copies of correspondence with Bark support and reference numbers for prior requests.

Common mistakes

Deleting the app instead of cancelling

Many users delete the Bark app expecting the subscription to stop; this does not cancel billing for App Store or Google Play purchases.

Always cancel through the app store subscription settings or Bark.com depending on where you bought the subscription.

Expecting automatic refunds or immediate access removal

Some assume cancelling grants a refund or immediate loss of access; typically access continues until the billing period ends and refunds are not automatic.

Credit purchases and Starter Packs are commonly misunderstood as refundable when they are usually non‑refundable if used or partially used.

Comparative recap

Quick method comparison

The table below summarizes where to cancel, whether deleting the app cancels billing, and refund likelihood by purchase method.

After cancelling

Next steps

• Confirm cancellation email or check subscription status in your Bark account or app store settings.
• Retain receipts and screenshots in case you need to request a refund or raise a dispute.

Helpful links and dispute routes

• Bark Help Centre - account and billing articles.
• Apple: manage subscriptions in iOS Settings; Google: Google Play subscriptions in the Play Store.
• Consumer NZ - guidance on NZ consumer rights and next steps.

Address

Registered office

Bark Limited (NZ)

10 Sydney Street, Petone, Lower Hutt 5012, New Zealand

For service of notices

Use the above physical address for formal notices or service where required by local process.

For most cancellations and support queries, use the online Help Centre or your app store subscription settings.